Saikat Kumar Sardar

India, Kolkata 712245

8697520669 | saikatsardar791@gmail.com

Objective

2+ years of experience in Airline industry looking to secure a position as an Customer

Service agent with growth potential. I am looking for a career in which I can bring my
dedication, self-motivation, and loyalty. I am also interested in a company that has room for
growth.

Experience

Indigo Airlines 2021 Jun - Present

Customer Service Agent
Greeting customers with kind and courteous customer service, rather if they need help
with the kiosk checking in, checking in baggage at the counter, or just questions about
what canbe taken through security.
Verifying identification and travel documents to efficiently board passengers for an on-
time departure.
Ensuring correct boarding passes are provided to each passenger for the assigned
charter flight.
Handling transactions in a timely manner over sales, delayed, canceled flights, and any
issue related to lost/ damaged luggage.
Provides pricing and delivery information, process orders, and prepares cash reports.
Resolving customer requests, questions and complaints frequently requiring analysis
of situations to determine the best use of resources.
Go Airlines 2020 May - 2021 Jun
Customer service Agent
Generated flight reservations and issue boarding pass as well as airline tickets.
Deny boarding, when appropriate, to passengers presenting a possible security or
safety threat.
Address passenger concerns regarding seating, connecting flight information, and
special assistance.
Assist customers with special needs, e. g. Customers who need assistance in boarding
Check in baggage and insure company regulations regarding size/weight are complied.

Education

Sikkim Manipal university 2017 - 20

Bachelor of Hospitality Management
67%
 RNA High school 2015 - 17
Higher Secondary Education
64%

Skills

Data Entry, MS Office. Excellent English Communication, Written, and Verbal, Organized,
Reliable and Punctual Filing Superior Customer Service Detail Orientated Efficient
Multitask-er Fast Learner

Activities

Playing Cricket