SWEETLIN SHERIFA MJ

PROFILE

Looking for a career in the customer service hospitality Industry, that will allow
me to use my 6 years of customer service experience and to apply my great
organizational, communication, retention skills and providing high levels of
assistance to clients.
WORK EXPERINCE
Manama, Bahrain VIRTUAL ASSISTANT-Force Frame, Bahrain
December2022-Present
+973.33709649 • Plan organize and execute office activities and meetings
sweetlinsherifa134@gmail • Manage office logistics and contacts
.com • Manage and maintain calendars
• Handle administrative tasks
• Manage social media
• Train and supervise other administrative staffs
• Create presentation and documents
• Book travel and accommodation
Birthday
• Handle bookkeeping
13/04/1995
Gender
CUSTOMER SERVICE SUPERVISOR-Vistara Tata Sia Airlines, India
Female
August2019-August2022
Marital Status
• Overseeing and assessing customer service staff activities
Married
• Strategizing and monitoring the daily activities of customer service
Nationality
operations
Indian
• Assisting customer service staff with duties where required
Passport
• Training staff in areas of customer service and company policies
W4724717
• Managing cashier coverage and customer flow to ensure proficient
customer service
• Monitoring and authenticating returns, exchanges, and voids
• Investigating and solving customer service complaints
• Assisting with the development and implementation of service policies,and
explaining these to staff and customers
• Performing additional duties where needed

SENIOR CUSTOMER SERVICE EXECUTIVE/ Dispatcher-Bhadra Intl, India

April2017-July2019
• General Declaration and Crew clearance
• Greeting passengers during their boarding and disembarking the plane
• Prepare weather reports and NOTAC and handling over to the pilot
• Providing special attention to elderly, sick and special need customers
• Handling International VIP charter jets and cargo flights
CUSTOMER SERVICE OFFICER-Air Carnival Airlines, India
January2017-March2017
• Check-in procedures and baggage handling
• Ticketing Reservation and maintaining accounts
• Working in front desk reception and providing detailed information to
customers also doing call center duties
COMPUTER PROFICIENCY EDUCATION
Windows Bachelor of Engineering/Aeronautical
Galileo Madha Engineering College, India. April 2016
Radix COURSE & CERTIFICATES
Amadeus Advanced Diploma in Airport & Airline Management
Professional Aviation Centre, India. November 2016

LANGUAGES Advanced Diploma in Cabin Crew Management

English PTC Aviation Academy, India. November 2016
Tamil Advanced Diploma in Air Travel Management & CRS
Malayalam PTC, India. November 2016
Hindi In Plant Training Microsoft Professional
Kaashiv Infotech, India. July 2014

PERSONAL INTERESTS ACHIEVEMENTS

Sports Star Performer for Impeccable & Outstanding Performance
Traveling Bhadra International India, January 2019
Modeling Limca Book of Records & World Records Record ID WR-KIT34
Dancing Innovspark 2014-World Epic, Kaashiv InfoTech. September 2014
SKILLS
• Excellent Verbal & Written Communication skills
• Experience as a Supervisor in an industry that is both high profile & fast paced
• Leadership, Problem solving and Decision-making skills
• Multitasking (Experience in Front desk, Social Media Marketing & Sales,
Tourism, Accounts, Administration, Secretary, Supervising & Managing, HR, Call
Center duties, Skincare & Makeup, Tutor)
• Hands on experience in various aviation roles (completed Cabin Crew &
grooming training, First Aid, Ground Crew for a leading 5star airlines for 6 years,
IATA Ticketing & Reservations, worked as a Flight Dispatcher and supervising
Cargo and VIP flights, gained good knowledge of Aviation Safety procedures by
working with multiple Airports)
DECLARATION
I, Sweetlin Sherifa MJ, hereby declare that the information contained herein is
true and correct to the best of my knowledge and belief.

Sweetlin Sherifa MJ

Bahrain.