ANANTA SASIDHAR RALLABANDI

Operations / Customer service

Multi-faceted professional, possess team-based management style coupled with zeal to drive visions into reality and
achieving the same through effective mentoring, training & career planning
Phone: +91-9666019739 | Email: ananthasasidhar@yahoo.com

Profile Summary

 A competent professional offering nearly 16 years of experience in customer servicing, Airport operations in Aviation industry
 Proactive in assessing the customer needs and effectively aligning with them through demonstrated customer servicing skills
 Hands-on experience in handling flight operations single-handedly by making all the arrangements for a hassle free service
 Experience in in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to SLAs
& managing cost-effective operations
 Recognized as Most Approachable Agents while working for Hyderabad Station (Flight Operations & Administration)
 An effective communicator with strong team management, analytical and problem-solving skills with proven capability to relate
& build a harmonious relationship with people across all the hierarchical levels in the organization

Core Competencies

Operations Management Customer Servicing

Performance Management People Management

Career Timeline (recent 5)

Surya Kaushik
AI SATS Indigo Airlines
Air Deccan Indian Airlines Aviation
Senior executive Customer service executive
Supervisor customer service Trainee Senior executive

2004-2006 2006-2007 2007-2016 2017-2018 2018-Present

Work Experience

Nov 2018 – Present: Indigo Airlines, as Customer service executive

Key Result Areas:

 Ran station co-ordination centre for internal and external customers resolving their primary concerns regarding flight schedules,
operational procedures, and flight dispatch.
 Drove cross-functional knowledge enhancement programs by reinforcing standard operating procedures for executives across
other departments

Jan 2017 – May 2018: Surya Kaushik Aviation, as Senior executive

Key Result Areas:

 Single-handedly ran operations for private non-chartered aircrafts
 Co-ordinating with Air Traffic Control for revision in flight plans
 Meet & greet with departing & arriving customers

Nov 2007 – Apr 2016: AI SATS, as Senior executive (Customer services)

Key Result Areas:

 Meet & greet customers at Check-in counters
 Handled delayed & cancelled flights at boarding gates / Alighting gates
 Baggage handling w.r.t. flight operations & customer service

Jun 2006 – Jun 2007: Indian Airlines, as Trainee (Customer services)

Key Result Areas:

 Meet & greet customers at arrivals
 Handling documentation w.r.t. international arrivals / departures

Jun 2004 – Jun 2006: Air Deccan, as Supervisor (Customer service)

Key Result Area:

 Meet & greet customers at check-in operations & boarding gates
 Conducted orientation sessions for load & trim technical knowledge for staff across departments in flight operations

Education

 Bachelor of Commerce from Sai Sudhir Degree College, Osmania University, Hyderabad, India in 2003

IT Skills

 MS Office, and Internet Applications

Certifications / Trainings

 AVSEC (Aviation security) & Dangerous Goods Regulations Training Program, Delhi

Personal Details

Date of Birth: 25th March 1982

Languages Known: English, Telugu, and Hindi
Address: Plot no. 98, CIEFL Colony, East Anandbagh, Malkajgiri, Hyderabad – 500047, Telangana, India