SURUMY S MUSTHAFA

Mobile: +971566712511
Email: s7surumy@gmail.com
LinkedIn Profile: Surumy S Musthafa

Personal Objective: To pursue a career with an organization which will help me to explore and achieve
expertise through opportunities and learning, simultaneously help me to enhance my skill along with
ensuring organizational success.
Professional Profile: I have been in the Aviation Industry for past 6 years, working in International
Airports. My most recent experience has been handling passengers, building strong relationship with
customers. One reason I particularly enjoy this work and the challenges that come with it is the
opportunity to connect with people.

WORK EXPERIENCE:
1. CUSTOMER SERVICE AGENT, DNATA AIRPORT OPERATIONS, EMIRATES GROUP
(NOVEMBER 2021-PRESENT), DUBAI UAE.
I am working as a customer service agent performing passenger check-in, keeping passengers updated on
any changes to flight information, directing passengers to the correct gate for boarding, performing system
boarding for different sector departures post to passenger reconciliation, performing flight management
Unit tasks for various air carriers.

2. CUSTOMER RELATIONSHIP MANAGER, TAKEOFF.AE

(DECEMBER 2020-2021), ASSISTANT CUSTOMER RELATIONSHIP MANAGEMENT (DECEMBER 2019-2020)
DUBAI UAE.
Here I worked as assistant CRM for one year and later promoted as CRM manager purely under my
performance excellence. The major responsibilities includes to ensure outstanding Customer Satisfaction,
to motivate the CR team to deliver products/services that meet or exceed the customer expectations,
identify and develop problem solving methodologies to resolve customer issues, schedule and conduct
status meetings with appropriate development resources and customers.

3. EXECUTIVE SECURITY OFFICER, INTERGLOBE AVIATION LTD INDIGO AIRLINES

(AUGUST 2016- AUGUST 2019) BLR, INDIA
Here I worked as Executive Security Officer in Airport Operation and Customer Services, where my role
spread to conducting periodic audit and dummy checks, surveillance of security functions in counters,
boarding gates, baggage areas and ramp, performing anti-sabotage check after disembarkation, signing of
Aircraft Release Certificates.

LICENSES AND CERTIFICATIONS

Basic Aviation Security (AVSEC) from BCAS
Dangerous goods Regulation from DGCA
Ramp Safety and Ground handling of Aircraft
PROFESSIONALACHIEVEMENTS
Recognized twice as the 6E Fab Debutant award of AOCS department in January 2017and March 2018 by
Indigo Airlines
Granted the “6E Hi-Tech” award of the AOCS department in July 2019 by Indigo.

EDUCATION
BBA Aviation Management 2013-3016, 87% marks.
IPMS Trivandrum
CERTIFIED COURSES
Administrative Human Resources, Administrative Professional Foundations, Air Carrier Access Act, Altea CM
DCS training, Introduction to Cyber Security, Aviation Security Awareness, Customer Experience Leadership,
Customer Retention, Dangerous Goods for Passenger Handling, Data Privacy Basics, Environment
Awareness Training, IATA Area 1, IATA Area 2, IATA Area 3, Human Centered Leadership, Introduction to
Civil Aviation, Predictive Customer Analysis, Security Testing Essential Training, Security Tips, Strategic
Human Resources.
(certificates are available upon Request)

SKILLS

 Strong Customer Service skills  Dedication, punctuality and methodology

 Optimistic, patient and adaptive. in work life.
 Efficiency in both team and individual task
accomplishment.

PERSONAL DOSSIER
Languages known: English, Hindi, Malayalam, Arabic (Read and Write only)
Airline Software: Navitaire, Altea, AS Connect, Go Now
Hobbies: Organizing, Painting, crafting.

[References are available upon request]