RESUME

VENU VIJAYAN
VishnuVijayam,Bhoothakulam P.O
Kollam, Kerala, India.
Mob:0091-9605377627
Email id:venuvijayan2003@yahoo.co.in
dazzlingtaurus@gmail.com

I am a Post Graduate Diploma Holder from Switzerland with 5years of experience in

customer service industry. I have excellent organizational and administration skills, with
experience in dealing with customers and high level workloads within strict deadlines.
Now looking to start a new challenging career, with in a customer facing, administration
position.
 I am Adept in planning and managing all facets of Front Office, Administration
and Customer Service operations for prestigious employers.
 Experienced at creating collaborative customer focused teams offering
exceptional client service to diverse clientele in international environments.
 Western educated and excellent communicator with expertise at interfacing
international customers for problem resolution, information harvesting process,
product and service enhancements.

Key Skills and Experience

• Administration • Customer Service • Counseling

• Staff training • Working within strict deadlines • Reception
• Sales • Supervision • Computer literacy
• French and Arabic
Work Experience
Employer IV : VFS GLOBAL GCC LLC, Dubai, UAE.
Period : JUNE10 2008 to SEPT 11 2010
Designation : CUSTOMER SERVICE OFFICER (Dept of Attestation& labour -
Consulate General of India- Dubai)
Competencies
• Assist vice consul attestation and vice consul labour of Consulate General of
India
• Maintains solid customer relationships by handling their questions and concerns
with speed and professionalism.
• Handles in the best interest of both customer and company.
• Verifies the legal documents for Attestation like, power of attorney,
trade documents etc.
• Responsible for maintaining guest complaints report, staff productivity report,
data entry and documents scanning reports.

Employer III : HILL VIEW BEACH RESORT Kerala, India.

Period : April 2007 to march 2008
Designation : ASST: Front Office Manager
Competencies
• Oversee and manage the Front Office. The position is responsible for directing,
implementing and maintaining service standards.
• Duties include knowing daily house count, expected arrivals/departures, room
rates, special packages and promotions.
• Providing all guests will outstanding and consistent customer service.
• Assist in scheduling, supervising, developing, disciplining, and
counseling employees according to policies & procedures.

Employer II : RAMADA JARVIS HOTELS AND RESORTS, Gloucester, UK.

Period : June 2005 to July 2006
Designation : Front Office Management Trainee
Competencies
• To maintain Ramada's high standard of hospitality at all times.
• Handle guest check-ins & check- outs efficiently & in a professional manner,
having a thorough knowledge of all registration & checkout procedures
requirements.
• To perform the duties in fixable hours on a shift basis, including night shift, in
accordance with the Departmental Rota.
• Complete all duties listed on night reception checklist.

Employer I: DSR PHILIP MORRIS INTERNATIONAL, Lausanne, Switzerland

Period : July 2004 to Jan 2005
Designation: F & B Management Trainee
Competencies
• Setting up and delivering conference food & beverage sessions,
• Receiving conference specifications from a daily events schedule.
• Deal with customers and visitors enquiries in a friendly and efficient manner.
• Maintain a daily and up to date working log.
• Assist other members of the team, Work within tight deadlines.
• Take responsibility for contribution to Company, staff and self-development
• Participate in training and appraisals

Educational Qualification

 Post Graduate Diploma in HOTEL OPERATIONS MANAGEMENT from

Swiss Hotel Management School (SHMS), Caux, Montreux, Switzerland.

 Call Centre Training (BPO) from Centre for American studies, Kerala,
India.
Computer Proficiency

Fidelio Reservation System, Windows Operating System and Microsoft Office

Packages.

Language Skills : English, French, Arabic, Hindi, Malayalam and Tamil.

Trainings & Appraisals

Participated in O2 soft skills training, O2 Reloaded, All iz Well Advanced Soft Skill
Training, Super Supervisor Training in VFS Global LLC .

Personal Profile
Father’s Name : K. Vijayan Pillai
Date of Birth : 14-05-1983
Sex : Male
Nationality : Indian
Marital status : Single
Passport No : G4121890

I hereby declare that all the data presented above is true.

Venu Vijayan
Venu Vijayan
Reference:
*BETTINA MCKEE(VP PLANNINING &BUSINESS DEVELOPMENT EASTERN EUROPE,MIDDILE EAST
&AFRICE REGION,PHILIP MORRIS INTERNATIONAL MANAGEMENT S.A,AVENUE DE
COUR,LAUSANNE,SWITZERLAND.PHONE:0041 21 618 4437)

*MICHEL VERNAZ(DIRECTOR GENERAL SERVICES,PHILIP MORRIS INTERNATIONAL MANGEMENT

S.A,AVENUE DE COUR,LAUSANNE,SWITZERLAND.PHONE:0041 21 618 4217)

*ERIC LANGLOI(ASS: F&B MANAGER,DSR PHILIP MORRIS INTERNATIONAL MANAGEMENT

S.A,AVENUE DE COUR,LAUSANNE,SWITZERLAND.PHONE:0041 21 618 4521)
.