Name: Shaimaa Tawansy.

Mobile No: +20 12060 – 44440 / +20 10018-72028

E-mail address: shtawansy@gmail.com

Profile summary:
6 years’ experience in Human Resource Management and training.
4 years’ experience in customer service and Hospitality.

Professional experience:

Company name: Maersk Drilling. Cairo, Egypt.

Duration: November 2016 –November 2020.
Position: Training Coordinator.
Job responsibilities:
• Support management in setting HR training strategy.
• Setting the training budget and monitoring cost. Average 1 million USD per year.
• Review current client’s contracts and ensure compliance with training requirements.
• Serve as the HR/Training subject matter expertise, provide advice and solutions to
management and client.
• Ensure compliance with international and maritime authorities.
• Coordinate training courses for over 200 Employees from different nationalities.
• Facilitating starter’s day for new employees, twice per year.
• Responsible for signing and negotiating contracts with external training providers.
• Calculate training cost for new projects, tenders and potential contracts.
• Use SAP HR to analyses training data bi weekly and provide status reports to HQ.

Major Projects & Achievements:

➢ Managing the implementation of the new lifting manual training requirements for the entire
Deepwater asset fleet. (100 employees, from 9 rigs across 4 continents)
Including contract negotiation with external provider from UK, material preparation in
Denmark, and location set up in Egypt.

➢ Reduced training budget from 1.5 million USD to 800K USD without affecting competency.
By reviewing client contract and negotiation requirements, integrating multiple courses
across different accreditation bodies and utilizing local training centers in multiple countries.

Company name: Maersk Drilling. Egypt.

Duration: June 2014 – November 2016.
Position: HR Assistant.
Job responsibilities:
• Responsible for the recruitment cycle including screening applications, invitations, initial
interviews and recommendations to hiring managers.
 • Working with the operations department to manage the movements and mobilization of all
3rd party personnel.
• Booking courses for over 200 employees in accordance with the set training matrix.
• Ensure that all employees’ certificates are renewed before expiry.
• Updating SAP system with employee certificates and details.
• Arrange flights, hotels and transport for all employees arriving and departing Egypt on a
weekly basis.
• Cover for Personnel and Training Coordinators when needed
• Part of the duty team in HR – on call 24/7 one week per month.
• Creating PO’s and reviewing training invoices for approval.
• Handling Training days compensation for expats and local crews

Major Projects & Achievements:

➢ Implementing “Smart Crewing” project to reduce headcount and cost. Dec 16-Feb 17.

➢ Managing the implementation and training for the new ERP system (IFS) for the entire
Maersk Discoverer rig team in Egypt (offshore and onshore). In time and on budget.

Company name: Vodafone Egypt (UK account) Cairo, Egypt.

Duration: October 2011 – July 2012.
Position: Customer Service Advisor.
Job responsibilities:
• Resolving calls efficiently and effectively.
• Using a range of communication methods, to ensure that customer
Enquiries, payments and complaints are resolved at the first point of
contact.
• To receive and process payment, resolve queries within agreed processes
• Maintain electronic and written database of letters and forms received
• Communicate positively with all involved parties in order to facilitate customer's reception
of the expected distinguished service.

Company name: Calidad Travel Cairo, Egypt

Duration: December 2009 – May 2011.
Position: Tour Operator
Job responsibilities:
• Arranging tourist’s packages including accommodation, flight tickets, visa and sightseeing
excursions.
• Provide customers with detailed vacation plans, either ready-made packages or customized
packages upon customer’s request
• Interact with clients over Phone, Email, social media and Life chat
• Evaluating customers’ holidays, issuing appropriate feedback
 Company name: Macomber Hotel. New jersey, USA.
Duration: May 2008 – September 2009.
Position: Front Desk Assistant.
Job responsibilities:
• Provide front desk coverage between the hours of 8 am to 4 pm daily
• Provide friendly and professional customer service at all times
• Answer phones and respond to inquiries of residents
• Sign guests in and out
• Checks in guest in an efficient and friendly manner
• Assure that guest is assigned type of room requested and the correct rate
is charged

Education:
• Train the Trainer certified November 2019.
➢ HSE Council in Dubai

• Human Resource Management Diploma Oct 2014 – Dec 2015.

➢ American University in Cairo. Cairo, Egypt.

• Predicative Index Diploma May 2015.

➢ Humanostics Copenhagen Denmark.

• Time Management Certificate December, 2013.

➢ Dale Carnegie Cairo, Egypt.

• Faculty of Commerce Helwan University.

➢ Bachelor Degree in Business Administration 2004 – 2008.

Volunteer work:
Institution name: Multiple locations. New jersey, USA.
Duration: August 2012 – January 2014.
Position: Student Representative / Trainer.
Job responsibilities:
• Support Local children
• Beach cleaning events
• Assisting Seniors citizens

Language Skills:
• Arabic: Native
• English: Fluent

Computer Skills:
• SAP HR • RFMP
 • IFS • MS Office Applications

Interpersonal Skills:
• Detail oriented
• Self-motivated, and an experienced team worker.
• Excellent in managing projects, budgets and cutting costs.
• Self-starter takes initiatives and can work independently.
• Fast learner, easy to work in a multi-cultural environment.

Personal Details:
• Name: Shaimaa Tawansy.
• Gender: Female.
• Nationality: Egyptian.
• Date of Birth: April, 15, 1986.
• Contact Number: +20 12060 – 44440 / +20 10018-72028
• E-mail address: shtawansy@gmail.com

References:

• References are available upon request: