Mohamed Seif

Profile Details
Top notch Hotel General Manager with Over 23 years’ experience in the Hospitality 23 Circle Road st., Aldilingat,
industry in Egypt in international chains and local, have provided leadership and vision Elbehira, Egypt,
with extensive experience in developing procedures in hotel divisions, Recruitment Mobile : +201145522777
and development of the department, ensuring adequate staffing levels for all mohamadseif@aol.com,
departments; developing and implementing training, managing hotel forecasts and mohamedseiff07@gmail.com
budget.
Date of birth
21/11/1977
Employment History
Nationality
Egyptian
Boat Manager
M/S Nile Crown Links
August 2023 - LinkedIn

Skills
Boat Manager
M/S Premium Nile Cruise Computer Skills
November 2021 – July 2023
Leadership
● Full charge managing, leading and control the boat operation.
● Oversee the operations day to day. Ability to Work in a Team
● Handlin complaints and oversee the service recovery procedures. Decision Making
● Closely monitor the cruise business reports on a daily basis and take decisions
accordingly. Customer Service
● Provide effective leadership to hotel team members.
Communication Skills
● Build strategy to run the business and optimize cruise revenue.
● New leads
● Assure quality of services and improve level of services. Languages
● Oversee day-to-day operations, assigning weekly performance goals and assuring Arabic
their completion, while accomplishing your own goals
English
● Recruit, onboard, and train high-performing employees to achieve sales,
profitability, market share, and business plan objectives German
● Maintain project timelines to ensure tasks are accomplished on time Spanish
● Develop, implement, and maintain budgetary and resource allocation plans
● Delegate responsibilities to the best employees to perform them while enforcing
Hobbies
all policies, procedures, standards, specifications, guidelines, training programs,
Swimming, Reading
and cultural values.

Front Office Manager at Tolip Hotels & Resorts - El Galaa Hotel, Cairo
March 2020 --- October 2021

● Member in auditing committee for auditing Tolip hotels.

 ● Ensured a consistent practice of reservation operations allowing for
maximization of all house space.
● Motivated, coached and developed the team to ensure the highest level of
guest satisfaction and labor productivity.
● Improve hotel ranking thru 3rd parties such as TripAdvisor.
● Participated in formulating selling strategies and rate structures.
● Recruit, hire, train and retain associates for all supervised departments.
● Analyzed business forecasts and schedules accordingly.

Front Office Manager at Tolip Hotels & Resorts- Golden Plaza, Cairo
July 2018 — March 2020

● Member in auditing committee for auditing Tolip hotels.

● Ensured a consistent practice of reservation operations allowing for
maximization of all house space.
● Motivated, coached and developed the team to ensure the highest level of
guest satisfaction and labor productivity.
● Improve hotel ranking thru 3rd parties such as TripAdvisor.
● Implement CRS for the hotel as “Pilot” among the Tolip Group.
● Participated in formulating selling strategies and rate structures.
● Recruit, hire, train and retain associates for all supervised departments.
● Analyzed business forecasts and schedules accordingly.

Front Office Manager and Revenue in Charge at Mövenpick Hotels & Resorts,
Aswan
January 2010 — June 2018

Successfully succeeded opening for the new Extension with total capacity 404 Luxury
rooms, Suites and Villas, 7 F&B outlets, 6 Conference Rooms & Banquet facilities.
● Fully in charge of front office operation.
● Fully in charge of Revenue management, distributions and Reservation.
● Housekeeping department in charge.
● Handling hotel social media and websites.
● Handling the extranet for the OTAs.
● Handling hotel CRS and Website.
● Handling hotel Content Management System
● Prepare the yearly Business plan and Monthly forecasting.
● Participated in formulating selling strategies and rate structures.
● Recruit, hire, train and retain associates for all supervised departments.
● Develop monthly training items to foster development and cross training with
other departments.
● Perform associate evaluations, provide coaching and development.
● Monitor guest satisfaction processes, and respond to guest concerns, and
inquiries.
● Developed and implemented strategies for front office that support
achievement of the hotel's goals.
● Developed and implemented processes and procedures for assigned
departments which support achievement of service and financial goals.
● Analyzed business forecasts and schedules accordingly.
 ● Ensured front desk handles billing and cash in accordance with hotel's
standards.
● Involved in meet and event coordination.
Assistant Front Office Manager at Mövenpick Hotels & Resorts "Nile Cruises",
Luxor & Aswan
September 2003 — December 2009

● Fully in charge of front office operation.

● Recruit, hire, train and retain associates for all supervised departments.
● Perform associate evaluations, provide coaching and development.
● Monitor guest satisfaction processes, and respond to guest concerns, and
inquiries.
● Developed and implemented strategies for front office that support
achievement of the hotel goals.
● Ensured front desk handles billing and cash in accordance with hotel's
standards.
● Develop the Nile Cruises itinerary with the sales office.
● Prepare the daily Cruise sailing program.

Front Office Shift Leader at Dive Inn Resort, Sharm El-Sheikh

September 2002 — July 2003

GSA at Aida North Coast, Alexandria

February 2002 — September 2002

Education
Deploma, Egoth Institute, Luxor
2006 — 2008

Egyptology, Tour Guide

Bachelor Degree, Faculty of Tourism & Hotels, Alexandria University
1996 — 2000

Bachelor Degree in Hotel Management

✓ Courses
✓ Strategic Hospitality Management, TVET
✓ Search Engine Optimizations, Google
✓ Google analytics, Google
✓ Google AdWords, Google
✓ Revenue Management intermediate, Lobster Ink
✓ Revenue Management Foundation, Lobster Ink.
✓ Mastering the Leadership Code, Innovate HR Solution
✓ Strategic Hospitality Management I: Formulating Strategy, Cornell
University
✓ Hotel Revenue Management, Cornell University
✓ Non-Traditional Applications of Hotel Revenue Management, Cornell
University
✓ Overbooking Practices, Cornell University
 ✓ Pricing Strategy and Distribution Channels, Cornell University
✓ Applied Finance Program, IFH GmbH
✓ Front Office Management, Ministry of Tourism &EHA
✓ Distribution program, h2c GmbH
✓ Forecasting and Availability Control, Cornell University
✓ Introduction to Hotel Revenue Management, Cornell University
✓ Creativity & Marketing, IDI
✓ Operational Hotel Finance & Profitability Strategies, IDI
✓ Executive Revenue Management, IFH
✓ Success over stress, Mövenpick Corporate Training
✓ Essential Management Techniques EMT, Mövenpick Corporate Training
✓ Champion Go for Excellence, Mövenpick Corporate Training
✓ Change Behavior Attitude, Mövenpick Corporate Training
✓ Focus on E-distribution, Mövenpick Corporate Training
✓ Departmental Trainer, Mövenpick Corporate Training
✓ Professional Selling for Front office team members, Mövenpick
Corporate Training
✓ Front office skills for success, AHLA

Achievements
✓ Expedia Top Producer, Aswan 2015
✓ Expedia Top Producer Certificate, Aswan 2016 & 2017
✓ Expedia Top Producer Certificate, Cairo 2018
✓ Expedia Top Producer Certificate, Cairo 2019
✓ Act Annual Workshop Certificate, Hurghada 2019
✓ Attending the annual workshop representing Tolip Hotels & Resorts.
✓ Auditor for Tolip Hotel & Resorts
✓ Handover Tolip Aswan Committee member 2019
✓ Organize Expedia Group workshop for Tolip hotels and resorts, 2019
✓ Setup New Hotels in Elsokhna, Tolip ,2021

References
Ahmed Shandawili General Manager Sofitel Elgezira Hotel, Cairo
+201226011110
Khaled Aboulfath Director of sales & Marketing Sonesta st. Goerge Luxor
Resorts.
+201033363677
Aiman Zaki General Manager Le Passage Hotel Cairo
+201001600770
Fathy Elzoghby CEO Jewel Hotels & Resorts
+201006012110
Ahmed Younes, DOSM Movenpick Resort Taba
+201000196535