Américo Rodrigues

Rua Marechal Floriano,198 – Apartment 1002, Salvador,

40110-010, Brazil
Email: americolauraleo@gmail.com
Telephone: +5564999831718
Skype: Americo Rodrig1967
Nationality: Portuguese
Passport: Portuguese
Marital Status: Married

As an enthusiastic and revenue-driven Hotel General Manager with over 30 years experience in the
Hospitality and Tourism industry, I offer expertise in managing global large premium and luxury hotels.
Known for my high-end capabilities in business development, I am able to implement strategic actions to
build and increase the company’s financial and reputable success. As an individual I would be described
as: process and organisational driven, personable with fully rounded communication skills, with a
dedicated passion to inspire the best within teams to optimise a companies success sustainability and
growth.

Key Skills
• Effective communication skills,
• Extensive knowledge of business operations,
• Managerial Skills,
• F&B expert – Food Production and Restaurant Concepts implementation
• Staff Training & Leadership – Leading by example;
• Project Management
• Unit in Diversity
• Ability to implement strategic developments to increase company profit and success
• Growth & Revenue Optimization
• Quality Assurance
• Implementation & Measuring KPI´s
• Implementation & Training on SOP’s
• Guest satisfaction
• Talent Management
• Pre-Opening Hotels
• Sales & Marketing

Employment History
Viking Cruises
Hotel General Manager
Basel Area . Swizerland Feb 2019 – Nov 2020

• Opening of a completely new Ship

• Responsible for the day to day operations of Rooms Division and F&B
• Ensuring compliance with Company Standards
• Training of new Hotel Managers
• Developing crew members to prepare them for career advancement
• Building an effective and efficient team
• Guests interaction and entertainment
• Complaint handling
• Participated to the training workshop on “Leadership for Hotel Managers”
• Responsible for the financial results of the ship
• 6 restaurants
Overview
Guarantee of optimal quality standards of the project execution, through efficiently managing and
monitoring assigned operations, including supply chain management. Assist and train the newly hired staff
in routine tasks and collaborate with the core team members to lead.
Monitor KPI´s and NPS measures daily and strive to achieve targets daily. Provide a unique guest
experience as set per set standards. Perform quality brand audits to set them apart and define quality and
SOPs. Train and guide all on-board senior officers. Assure consistent operations management within a set
investment budget.
Headhunt talented individuals for maximized revenue and productivity, handle action plans as per
requirements to ensure complete guest satisfaction. Manage a documented system on defined product
specifications and master data. Handle logistics and procurement requirements concerning budget
allocations.

Viking Cruises - Awards

10#BEST READERS’ CHOICE AWARDS – 2020, 2019, 2018, 2017, 2016

For the fifth consecutive year, Viking was named “Best River Cruise Line” in USA Today's 10Best
Readers’ Choice Awards. Nominated by travel experts and voted on by travelers, Viking was
recognized for its “all-inclusive cruises, outside staterooms, WiFi, wine and beer with meals, shore
excursions in every port and signature Culture Curriculum program.”
TRAVELERS’ CHOICE AWARDS - 2019, 2017
Viking was honored as the #1 river cruise line in AFAR magazine’s 2019 Travelers’ Choice
Awards

Rio Quente Resorts Jun 2016 – July 2018

Cluster Hotel General Manager
Goiares - Brazil

• Effectively communicating goals, tasks and objectives to staff

• Maintaining customer satisfaction above 90% through quality control
• Implementing effective problem-solving techniques to resolve issues
• Coordinating operations within the largest water park in South America
• Monitoring financial performance of each property from an operational perspective and results per
property property as well as operator norms.
• Implementation of KPI ‘s through all areas.
• Implementation of a Central Kitchen Production for 10.000 meals per day.
• Participating in company projects to increase profits and support expansion
• Six Sigma Project Implementation
• Designing and implementing a new vision for Food and Beverage operations
• Ensuring all staff follow policies and procedures to promote good working practice
• Overseeing CPD projections with a view to implement HACCP within a new central kitchen
• Receiving the Golden Crown Award (2016) and Excellence in Service Award (2016 and 2017)
• Managing the daily operations of 7 hotels with a total of 1350 rooms, 26 F&B outlets. Managing
over $250 million in revenue and generating an EBIT over 41%

Vila Galé Marés, Guarajuba, Brazil Mar 2015 – Jun 2016

General Manager – All Inclusive

• Providing staff training to increase productivity

• Achieving an Excellence in Service rating on Trip Advisor
• Overseeing the hotels refurbishment and construction of 60 new suites
• Establishing performance goals for employees and providing regular feedback
• Developing a succession plan to ensure adequate future bench strengths are met
• Communicating effectively to advise staff on the company policies and procedures
• Increasing an average annual occupancy rate from 62% to 75% and GOP of 20.4%
• Taking the lead with project development which resulted in the repositioning of the company
• Contributing to costing reductions from 15% to 9%, through rationalization and energy savings
• Leading a team of 540 employees to manage the daily operations and assignments of the hotel
• 8 F&B outlets
Evolutee Hotel 5*, Royal Óbidos Spa & Golf Resort, Óbidos, Portugal 2013 - 2015
General Manager - First Hotel in Portugal by Philippe Starck – Boutique Hotel

• Leading the team during the pre-opening phase of the resort

• Developing a succession plan for the hotel’s goals and targets
• Instrumental in achieving the ARR in the first year of opening
• Ensuring all staff receive adequate training to enhance their performance
• Overseeing the hotel’s daily operations to guarantee high service standards
• Promoting customer service in line with the company policies and procedures
• Implementing strategic cost control measurements to maintain budgets of 7%
• Establishing performance goals for employees and providing regular feedback

Marriott Praia D'el Rey Golf & Beach Resort 5 *, Óbidos, Portugal 2005 – 2013
Corporate Sales & Marketing Director & Resort Operations Director

• Achieving productivity and quality goals

• Receiving Food & Beverage Excellence Award in 2007
• Validating of the investment plan for the Hotel’s opening
• Developing an internet system to activate reservations on a large scale
• Creating preventive maintenance programs to safeguard physical assets
• Achieving Gold Resort of the Year 2007 with a sales achievement of €40 million
• Supervising and managing staff related activities such as salary and disciplinaries
• Restructuring and coordinating the sales and marketing team to achieve maximum outputs

Parque da Floresta Golf & Leisure Resort, Algarve, Portugal 2003 - 2005
Resort Operations

Pestana Carlton Madeira 5*, Madeira, Portugal 2000 - 2003

Resident Manager

Hotel Riu Falésia 4*, Algarve, Portugal 1998 - 2000

General Manager

Riu Palace Macao – All Inclusive 5*, Punta Cana – Dominican Republic 1997 - 1998
General Manager

Club Riu Tequilla - All Inclusive 5*, Playa Del Carmen - Cancun, México 1996 - 1997
General Manager

Riu Calypso 4 *, Fuerteventura, Canary Islands 1995 - 1996

General Manager

Belmond Reid’s Palace Hotel 5*, Madeira Island, Portugal 1993 - 1995
Purchasing Director

Ipanema Park Hotel 5 *, Porto, Portugal 1991 - 1993

Purchasing Director

Ibersol, Portugal 1989 - 1991

Food and Beverage Director
 Education & Training

Escola de Hotelaria & Turismo do Porto

Hotel Management Degree

Centre International of Glion, Switzerland

Postgraduate Diploma in Management

Languages

Spoken Written
Portuguese: Native speaker Native speaker
English: Excellent (C1) Proficient user (C1)
French: Excellent (C1) Proficient user (C1)
Spanish: Excellent (C1) Proficient user (C1)
German: Good command (B1) Independent user (B1)
Italian: Good command (B1) Independent user (B1)
Dutch: Good command (B1) Independent user (B1)

Interests

• Sailing
• Cooking
• Scuba diving
• Adventure travelling

References

References are available upon request.