ANIEKWENSI, GODWIN CHIBUEZE

76, Olaiya Street Mafoluku, Oshodi Lagos.

07061273908 / 0805111521, aniekwensigodwin@gmail.com
Marital Status: Single
Sex: Male

CAREER OBJECTIVE

Experienced customer oriented professional with strong ability to multi task, prioritize, and manage time effectively,
Interested in customer oriented position, offering ability to handle high volume calls, active listening skills, proven ability
to resolve customer complaints in a professional manner, and sound knowledge on CRM system and practices.

SKILLS
 Attention to Detail
 Active Listening Skills
 Outbound/Inbound Calling
 Improving Customer Experience
 Building Customer Loyalty
 Positive Attitude
 Time Management
 Interpersonal Skills
 Computer proficiency

PROFESSIONAL EXPERIENCE

JOWILLS REAL ESTATE Aug.2017-Sept.2019

Awka, Anambra State.
Secretary
 Managed the MD schedule and planned meetings
 Take all office calls and reply emails in a timely manner
 Typed all required documents with speed and accuracy
 Report directly to MD while supervising field workers

FEDERAL COLLEGE OF EDUCATION PRODUCE AND TECHNOLOGY Oct.2019-Sept.2020

Hotoro, Kano State
National Youth Service Corps
Lecturer
 Lectured ND2 students on Industrial Statistics with detailed and accurate explanation.
 Managed center for part time students in one of the schools branches, sales of forms and partly processing
admission with accurate accountability for all the funds received from the prospective students.

CONSOL Feb.2021-Till Date

Oshodi Apapa Express Way, Lagos State
Contact Center Representative
 Effectively handle high volume of Inbound and Outbound calls
 Accurately responds to customers email enquiry in a timely manner
 Consistently exceeding targets set by supervisors
 Trained and mentored 4 new employees on conflict resolution, effective call handling and JIRA CRM.
 Proposed more efficient call script to reduce average customer call handling time which was well received and
implemented by management, enabled us to serve more customers whilst improving customer satisfaction.
 ACADEMIC QUALIFICATION

NNAMDI AZIKIWE UNIVERSITY, AWKA, ANAMBRA STATE 2018

Bachelor of Science: Statistics
Second Class upper division

ECWA BABA ALHAMDU SECONDARY SCHOOL, KANO 2013

West African Senior School Certificate Examination (WASSCE)
Best in Mathematics and Further Mathematics

ST LOUIS NURSERY AND PRIMRY SCHOOL, KANO 2007

First Leaving School Certificate

INTEREST

 Personal development and excellence

 Playing Chess
 Mentoring and capacity building