SHARON SAMUEL

PROFILE
CONTACT
Dedicated individual with a proven track record of client satisfaction in providing
PHONE :
technical support and customer service to clients, using various softwares. Energetic
+91 7022 375968
and self motivated individual who also enjoys inspiring and motivating team
members, managing multiple priorities , and performing under pressure in a fast
E-MAIL:
paced rapidly changing environment. Looking for a job opportunity which offers
sharonsamuel11.ss@gmail.com
flexibility and opportunity to grow both personally and professionally

LINKED-IN:
linkedin.com/in/sharon-samuel-
632425164

PLACE: EXPERIENCE
Bengaluru, Karnataka
TECHNICAL SUPPORT ENGINEER
HEWLETT-PACKARD UNDER JOULES TO WATTS PAYROLL
AUGUST 16 2019 - JUNE 26 2021

Resolved high level technical issues in the organizational units

Consistently met the deadlines and targets which led to increased
PROFESSIONAL customer retention rates
Indulged in comprehensive problem-solving of the customers which
SKILLS increased the user base
MS Office Guided new engineers in addressing and resolving challenging
Team management technical issues.
Communication skills Followed up with multiple clients.
Networking expert Handled escalation calls and issues from clients
Collaborative nature Resolved complex situation
Multitasking Worked according to the needs and requirements of the clients
Attention to details Handled confidential data of customers and organizations
Ability to learn new skills
Strong Coordination skills SALES CO0RDINATOR
JARO EDUCATION | AUGUST 2018 - JANUARY 2019
Wrote accurate and grammatically correct sales correspondence
for customers
Made a significantly the number of daily outbound calls to
prospective clients
PERSONAL SKILLS Managed communication for multiple stakeholders and clients
Organized sales events for the team and clients
Creative spirit Processed sales-related letters, proposals and contracts in
Reliable and professional a timely manner
Organized
Time management
Team player
Fast learner EDUCATION
Motivated
Interpersonal skills ST. JOSEPH'S COLLEGE (AUTONOMOUS), BANGALORE - 2015-2018
Excellent verbal and written Bachelor of Arts - Economics, Political Science and Sociology - Triple Majors
language skills in English Member of Economics Forum
Member of Sociology Association

BISHOP COTTON GIRLS SCHOOL, BANGALORE - 2003-2015

ISC ARTS - Major in English , Major in psychology , Major in history and Major
INTERESTS in political science

Baking
Adventure and Traveling
Pencil Drawing OTHER ACTIVITIES
Badminton
Cycling
Home Decorarion Active member of the college choir
Social Service Participant in intercollegiate events
Part of the organizing committee of the annual college fest 'Nirvaan' 2016
Part of recreation committee at FootPrints 2017 - A Tibetan and North-
East Festival of college