Jessa Baynosa

Address: Basak Iba Lapu-Lapu City

Phone: 09238017892 | Email: jbaynosa05@gmail.com | Date of Birth: June 14, 1995

CAREER OBJECTIVE
Hard working and reliable customer service professional seeking a Customer service
position in EastWest Bank. Proven ability to serve clients in a professional and friendly
manner while maintaining high levels of accuracy and efficiency under pressure.

PERSONAL SKILLS
 Excellent written and verbal communication skills
 Highly organized and strong multitasking abilities
 Ability to work independently or as part of a team
 Proven leadership skills and ability to motivate
 Proficient with MS Word, Excel, and PowerPoint
EDUCATION
Bachelor of Science in Human Resource Development Management
 Excellent screening and interviewing skills for potential applicants
 Superb interpersonal skills
ACLC College Mandaue
Excellent written and oral communication skills
Maguikay, Mandaue City
 Willingness to perform cold calling and other contact methods to attract quality
PRE-PROFESSIONAL
employees EXPERIENCE
 Good ability to go where the highly-skilled potential employees are and engage their
ASPAC BANK
interest
Intern - HR Department (2017)
 Strong placement ability for highly-skilled workers

 A.C Cortes Avenue, Mandaue City Cebu

Answer calls, take messages and handle correspondence, filing, Screen applicant’s
resumes and application forms, Schedule and confirm interviews with candidates,
Participate in organizing company events and seminars.
The Results Companies (2015-2016)
Customer Service Representative
One World Center Building, Mactan Newtown, Lapu-Lapu Cebu

Manage large amounts of inbound and outbound calls in a timely manner, Identify
customers’ needs, clarify information, research every issue and provide solutions
and/or alternatives, Seize opportunities to upsell products when they arise, Build
sustainable relationships and engage customers by taking the extra mile.

REFERENCES:
Will be provided upon request.