Education Personal details

Higher National Diploma Oct 2019 – Oct 2021 Date Of birth

Gateway Polytechnic, Sapaade May 5th, 1998
Microbiology
Place Of birth
Ordinary National Diploma Oct 2016–Sept 2018 Ikorodu Lagos state
Gateway Polytechnic, Sapaade
Science Laboratory Technology Gender
Female

Employment Nigerian
Front Desk Officer 2017 – 2018
Bolfas Medical Diagnostics, Ikorodu, Lagos. Skills
• Answered multi-line phone system to respond to inquiries and
transfer calls to correct departments and personnel. Entrepreneur skills
• Greeted clients and visitors upon arrival, offered assistance and
answered questions to build rapport and retention. Information analysis
• Used quick response and dynamic service skills to build
Good communication and
relationships with patrons, improving customer retention rate.
listening skills
• Reported facility and room maintenance problems to
appropriate personnel for immediate remediation Excellent work ethic

 Customer service representative

Sep 2021-May 2023
Multi choice Nigeria Lagos Languages
 Dialing and reaching out to prospective customers while keeping English
accurate reports.
 Updating customers with daily information on the offers and promos Yoruba
on service available.
 Encouraging customers to subscribe to designated bouquets on their
decoders.
 Reaching out and meeting up targets with atleast 90 customers daily Hobbies
while recording
■ Reading
satisfactory feedback with superiors.
 Attending to customers that wants to make inquiries via phone calls. ■ Travelling
 Welcoming new and existing Customers to various platforms.
 Reaching out to customers during festive periods with greeting texts
messages.
 Maintaining good customer service and relationship with customers.

Courses
Desktop Publishing 2015

References
References available upon request.