Aigbovo Kelvin Osawaru

Receptionist
kelvinaigbovo123@gmail.com +974 -33617395 Doha, Qatar.

Reliable and organized receptionist with 4 years of experience performing clerical duties
in search of job position where skills in providing exceptional customer care can be
utilized.

Experience
Receptionist The Victory Hotel, Doha Aug 2021 - Jul 2023

Assigned guests to the proper rooms upon check-in

Answered customer queries via phone, online, or in person
Managed phone and online reservations and event bookings.
Processed customer payments and verifies credit card information.
Maintained accurate records of bookings and payments.
Escalated more critical issues and concerns to supervisor or appropriate teams.
Maintained up to date knowledge on events and activities in the city.
Coordinating internal and external events.

Receptionist at Mambila Beverages Nigeria Limited, Lagos Oct 2019- Jun 2021

Handled queries and complaints via phone, email and general correspondence
Transferred calls as necessary
Took and ensured messages are passed to the appropriate staff member in time
Managed meeting room availability
Received, sorted, distributed and dispatched daily mail
Coordinated internal and external events
Managed office inventory such as stationery, equipment and furniture
Oversaw office services like cleaners and maintenance service providers
Assisted the HR team with recruitment, onboarding and termination processes

Education
Calvary Crown Academy
Senior School Certificate Examination 2012

Skills
Excellent verbal communication Customer service/oriented experience
Customer-focused Interpersonal skills
Willingness to work retail hours Communication skills
Excellent knowledge of correct Organized and resourceful
spelling, grammar and punctuation