Aigbovo Kelvin Osawaru

Guest Service Agent

aigbovoosas554@gmail.com +974 -33617395 Doha, Qatar.

Motivated and qualified individual with three years of direct experience pertaining to
customer satisfaction, problem-solving, and management responsibilities seeking a
Guest Service Representative position

Experience
House Keeping Supervisor at The Royal Household, Benin Nigeria. Nov 2022 - Oct 2023
Greeted and welcomed guests with warmth and professionalism.
Handled check-in and check-out procedures efficiently.
Provided information about the hotel's facilities and services.
Assisted guests with inquiries, requests, and reservations.
Resolved guest issues and ensuring their comfort throughout their stay.
Collaborated with various hotel departments to ensure a seamless guest experience.
Assisted in Food & Beverage duties when required
Guest Service Agent at Hilton Hotels, Doha Oct 2021- Sept 2022
Ensured an efficient reception experience for Guests, including check in/out, and complete
audit procedures, as required
Ensured that the Guest Service Manager is kept fully aware of any relevant feedback from
guests and, or, other departments
Attended appropriate training courses when required, and assist with the Night Team's
training and development efforts
Maximized room occupancy and use up-selling techniques to promote hotel services and
facilities
Used the correct procedures regarding the acceptance of foreign currencies, credit cards
and cash in accordance with the hotel credit policy
Complied with hotel security, fire regulations and all health and safety legislation
Acted in accordance with policies and procedures when working with front of house
equipment and property management systems•

Education
Calvary Crown Academy
Senior School Certificate Examination 2018

Skills
Excellent verbal communication Interpersonal skills
Customer-focused Communication skills
Willingness to work retail hours Organized and resourceful
Conflict Resolution