Concierge

DEPARTMENT Operations
AREAS OF CONCERN Job Description
DATE October 30, 2022
PREPARED BY Puspa – Reservations Manager

Position Title: Concierge at Bali Superhost - Ubud Region

Reports to: Reservations Manager

Job Level: Level 6

Purpose: To provide high-quality service and look after our guest's activities whilst coordinating with
other operational departments of Bali Superhost.

Definition

Guest Concierge Officer : He/she ensures that the guest's activities are handled according to
procedures in place, guest's needs, and right company image. Ensure each guest experience is tailor-
made and memorable.

Responsibilities

 Providing or arranging for guest activities such as transportation, excursions, meals

arrangement, massages, yoga, etc.
 Provide information and recommendations on local features, attractions, shopping,
restaurants, dining, entertainment, nightlife and recreation.
 Answer inquiries, emails, phone calls, and coordinate travel plans with guests in relation to
movement or activities.
 Selling activities to guests and help operations team to sell them in villas.
 Maintain good communication with guests and operation team and always share with group
operation for any confirmed guest activities.
 Handle any guest complaints related to activities and solve issues - to the degree possible, or
escalate.
 Review and update prices regularly on our guest activities program.
 Liaise with Designer to maintain brochures and information up to date for guests.
 Creating and applying a marketing strategies to promote activities services.
 Provide monthly activities revenue report (submitted to Accounting), with clear commissions.
 Create, negotiate and agree on working contracts with new trusted partners/vendors.
 Maintain good communication and relationship with all our trusted partners/vendors.
 Ensure to keep a clean, healthy, and safe working area in the office.
 List is not exhaustive - The staff may be required to perform other duties as required by
company.

Candidate's profile

Mandatory Desirable
Education Degree in hospitality, tourism, or
communication/public relations

Experience 1 year in a similar role in villa or

hotel

Job Skills Excellent organizational skills

Excellent problem solving skills
Excellent communication skills
Excellent people skills
Job Knowledge Knowledge about procedures and
regulation in either hotel or property
management company

Computer Proficiency in Word & Excel

Proficiency

Language Proficiency Fluent in English Speaking Reading & French or Russian spoken would
Writing be a plus

Competencies Organization
Positive attitude
Outgoing personality
Guest Focus
Self-disciplined
Integrity and honesty
Logical thinking
Decision Making
Pro-active thinking
Time-management
Approved by Agreed by