Operations Job Description:

 Duties/Responsibilities:
 Translating Company's objective in the allocated regions/properties.
 Ensure strict compliance with the brands & standards.
 Perform Root Cause Analysis to eradicate quality-related issues.
 Mentor, Motivate and Develop the staff at assigned hotels to achieve service
excellence.
 Supervising a cluster of hotel properties /a region.
 Increase hotel reputation, thereby, increasing returning guests.
 Ensure that the highest standards of quality, cleanliness, maintenance and safety
are practiced in all departments of the hotels.
 Ensure compliance of Standard Operating Procedures at multiple partner
properties assigned
 Perform daily quality audits and quality assurance exercises at properties.
 Conduct follow-up with staff to ensure that high standards of quality are
maintained consistently.
 Liaison between the company and Hotel Partners for all support/communications
from both parties.
 Identify key issues and analyze, develop and implement solutions to improve
quality at properties.
 Take corrective and preventive action measures to ensure issues are not repeated
at properties.
 Manage guest service recovery activities by resolving issues in a timely and
efficient manner to ensure complete guest satisfaction.
 Coordination/follow-up with partners for support with timely issue resolution.
 Motivate and develop staff to ensure excellence in quality, service and promote
teamwork.
 Ensure quality guest service by imparting skill-based operational training and
adherence of standards by following SOPs.

 Required Skills/Abilities:
 Good communication skills.
 Leadership skills and ability to coordinate with/motivate/enable staff to perform
better.
 Good client relationship management skills.
 Good attention to detail.
 Highly effective

Compensation: 2LPA

Guest Relations Job Description :

Roles & Responsibilities:

 Handling Airbnb account of the company.

 Handling guest queries, coordinating with guests
 pre-check-in to post-check-out, and flair for guest communication.
  Listing properties on the Airbnb platform of the company.
 Remote inspection of the properties.
 Managing prices of Airbnb listing

Who can apply:

1. FRESHERS with a degree in BBA/B.com

2. Stay in Bangalore and neighbouring cities.
3. Are available for full-time

Compensation: 2LPA

Customer Relations Job Description:

Responsibilities

 Handling of Key Customer Accounts.

 Responsibility and Ownership of being the Single Point of Contact for the
assigned customers.
 Listening to the Customer's requests / complaints and provide a response /
solution within 15 minutes.
 Reaching out to the right person internally to get the problem resolved for the
customer.
 Establish long term relationships with the Assigned Customer's through routine
follow ups and meetings.
 Reporting to the Operations Manager every week to discuss the feedback
received from the Customers.
 Reporting to the City head every month to explain the critical issues reported by
the customer and the resolution systems implemented.

Requirements

 High energy with a zeal to build business from scratch and have a sense of ownership.
 Previous sales experience is required, preferable if it's from logistics/transportation or
cold chain space.
 Excellent interpersonal and negotiation skills.
 Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever
operational need arises.
 Previous start-up experience is preferable.

Desired Skills and Experience:Customer Interaction,Customer Relationship,Customer

Service,Key Account Management

Compensation: 2LPA
Marketing Job Description

Marketing Manager duties and responsibilities

 Strategize and implement End to End Digital Marketing & Offline Marketing
activities
 Lead and support the implementation of paid and Organic marketing strategies,
 Examine correlations between prospecting activities, revenue, and budget
 Measure and optimize our paid marketing using vendor-specific dashboards,
Google Analytics, and Hootsuite reports
 Research and test partnerships with new vendors to expand our reach and/or
lower cost-per-acquisition
 Collaborate with marketing teammates to maintain a consistent brand voice and
message across all paid programs
 Coordinate, supervise and inspire the marketing team
 Stay up-to-date with digital marketing trends and potential new channels and
strategies to keep us ahead, including updates to social media marketing,
attribution, and programmatic media buying
 Monitor market intelligence and keep track on competitor movement and market
situation
 Offline Marketing Strategies and Implementation

Marketing Manager requirements and qualifications

 In-depth knowledge of the various paid marketing channels and technologies,

including paid search, retargeting, social network advertising (Facebook, Twitter,
LinkedIn, Pinterest, and more), and content distribution and placement networks
 Outstanding communication, presentation and leadership skills
 Excellent organizational and time management skills
 Strategic thinker with great analytical skills

Compensation: 2.4LPA