POSITION TITLE : RESORT MANAGER

DEPARTMENT : EXECUTIVE OFFICE

JOB LEVEL :
REPORTS TO : GENERAL MANAGER
DATE WRITTEN/RIVISED : JANUARY 21, 2016

Job Description:
Responsible for achieving budgets, generate sales and revenue for the company, man management and facilitate an enjoyable and smooth guest experience.
He/She will be fully responsible for everything that occurs in the resort operation and lead a dynamic team of professionals. You will also be responsible for
ensuring all standards within all our properties.

ESSENTIAL JOB FUNCTIONS:

 Achieve resort sales targets and motivate team to achieve them too.
 Customer service - a proactive attitude with customers is needed & the ability to deal promptly with any issues as and when they arise.
 Meet/greet customers on arrival and transfer them to/from accommodations.
 Regular visits to customers to ensure smooth running of holidays.
 Health and safety accommodation checks - regular checks to be carried out in line with our company standards & procedures.
 Completion of all relevant paperwork accurately and promptly.
 Facilitate the efficient and effective resort operation.
 He or she has to ensure excellent communication between resort management team, and with resort staff.
 The manager also has the duty to carrying out disciplinary procedures when necessary and supervision of staff accommodation to ensure standards
are being adhered to.

Key Skills and Competency Requirements:

 Able to achieve sales targets with previous successful sales experience.
 Confident, friendly, flexible and enthusiastic with a good sense of humor.
 Committed to achieving excellent customer service.
 Good time management and organizational skills.
 Ability to self motivate and to work without supervision.
 Experience of team management and staff motivation.
 Able to work well under pressure.
 Good team player.
 Excellent written and spoken English
 Good knowledge of common IT programs, including EXCEL, WORD, and email.
 Demonstrated Leadership skills
 Management skills
 Negotiation skills
 Delegation skills
 Business acumen
 Professionalism
 Goal focus
 Initiative
 Sound human resources skills
 Guest focus
 Problem solving skills
 Effective complaint handling
 Project management skills
 Quality awareness

Qualification Standards:

Education : Degree in an Business Management discipline (or other related discipline)

Experience : Extensive experience in Resort Operation for at least 10 years
Grooming : All employees must maintain a neat, clean and well-groomed appearance.