JOB DESCRIPTION

SALES CO ORDINATOR
Job Title & Level Sales Co - ordinator

Department Sales
Reports to (Title) DOS
Written/Verified by Human Resource / Training & Development
Date November 2022
JOB PURPOSE
Responsible for coordinating all activities for Sales Department and Maintains an efficient standard.
Performs other administrative duties as required.

DUTIES & RESPONSIBILITIES

 Handles all incoming telephone calls and inquiries according to the company standard.
 Handles all incoming and outgoing correspondence.
 Close liaison with concerned departments on function requirements and changes.
 Always conducts job with concern for the environment and its resources. Where practical
and possible, reduce use of items, re-use whenever possible, and recycle those items that
can be.
 Responsible to inform or serve scheduled and walk-in Guest when all sales personnels are
not in the office.
 Is well – versed with procedures of the operating departments applicable to banqueting
and meeting services, particularly room reservations, Front Office, Accounting / Credit,
Housekeeping.
 Coordinates with Accounting Department on deposit payment, ad cancellation Charges, if
any.
 Responsible for update on departmental forecast figures.
 Responsible for compiling invoice from supplier / contractor and submit to Accounts
Payable on a monthly basis.
 Responsible for collecting monthly revenue information from major competitor hotels.
 Checking the stationary and making sales kits.
 Checking incoming e-mail and cc mail and distribute to the concerned sales.
 Responsible for monthly reports
 Monthly Sales Goal
 Market Share
 Occupancy
 Monthly events reports
 Responsible for weekly reports
 Cancellation Report
 Weekly Revenue Report
 Handles all incoming telephone and fax inquiries and provides initial suggestions on sales
inquiries.

Other:
To follow the principle that Guest is always right and that the Guest is Priority.
Guest preference to be given top most priority always.

Regular attendance in conformance with the standards, which may be established from time to time, is
essential to the successful performance of this position. Employees with irregular attendance will be
subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, this position requires to work in varying schedules to
reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and
meetings is required.

Upon employment, you are required to fully comply with Accord rules and regulations for the safe and
effective operation of the hotel’s facilities. Violating hotel rules and regulations will be subject to
disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a
combination of the following supportive functions, with the percentage of time performing each function
to be solely determined by the manager based upon the particular requirements of the hotel:
 Attends daily morning department meeting.
 Attends daily & weekly Marketing Division Meeting.
 Assist manager to meet with all influential clients and ensures that pre and post conference
meeting are adapted.
 Assist in the execution on of site inspection trips to hotels by major clients.
 Assist in establishing new corporate accounts.
 Performs sales related duties and any special project assigns.
 Provide effective communication and feedback in regards to client needs.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation, using some other combination of knowledge, skills, and abilities:

 Must be able to speak, read, write and understand the primary language(s) used in the
workplace.
 Must be able to read and write to facilitate the communication process.
 Requires good communication skills, both verbal and written.
 Must possess basic computer skills.
 Ability to access and accurately input information using a moderately complex computer
system when applicable.
 Ability to communicate verbally and in writing and prepare complex reports

1. Experience:
Minimum experience required.

2. Education

High school or equivalent education required. Bachelor’s Degree preferred.

The below is to ensure that a clear discussion is held between the Reporting Authority
and Associate with the job role clearly explained.

Approved by/Date
Agreed by Verified & supervised by
Date Discussed (Name and Signature
(Name and Signature) (Name and Signature-HOD)
- GM)