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  • Job Analysis Plan Virtual Assistant

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    Reymar Toledo
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    The virtual assistant position involves providing administrative support to clients through phone calls, emails, online inquiries, and scheduling meetings. Key responsibilities include responding to client communications, setting up meetings, overseeing expenses and orders, organizing databases and presentations. Qualifications include a business or related degree, at least one year of relevant experience, strong technical, communication, writing, and organizational skills. The non-voice CSR representative position involves providing support to clients through written emails and chats to acknowledge inquiries, payments, and notifications. Responsibilities are responding to client communications, providing live chat support, ensuring secure information, and entering customer data. Qualifications include technical skills, excellent English communication skills, typing speed of 30-35 wpm, and

    Original Description:

    Job analysis plan for the position of virtual assistant and non voice representative

    Original Title

    virtual-and-nonvoice

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    The virtual assistant position involves providing administrative support to clients through phone calls, emails, online inquiries, and scheduling meetings. Key responsibilities include responding to client communications, setting up meetings, overseeing expenses and orders, organizing databases and presentations. Qualifications include a business or related degree, at least one year of relevant experience, strong technical, communication, writing, and organizational skills. The non-voice CSR representative position involves providing support to clients through written emails and chats to acknowledge inquiries, payments, and notifications. Responsibilities are responding to client communications, providing live chat support, ensuring secure information, and entering customer data. Qualifications include technical skills, excellent English communication skills, typing speed of 30-35 wpm, and

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    6 views5 pages

    Job Analysis Plan Virtual Assistant

    Uploaded by

    Reymar Toledo
    The virtual assistant position involves providing administrative support to clients through phone calls, emails, online inquiries, and scheduling meetings. Key responsibilities include responding to client communications, setting up meetings, overseeing expenses and orders, organizing databases and presentations. Qualifications include a business or related degree, at least one year of relevant experience, strong technical, communication, writing, and organizational skills. The non-voice CSR representative position involves providing support to clients through written emails and chats to acknowledge inquiries, payments, and notifications. Responsibilities are responding to client communications, providing live chat support, ensuring secure information, and entering customer data. Qualifications include technical skills, excellent English communication skills, typing speed of 30-35 wpm, and

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 5

    Job Analysis Plan

    Virtual Assistant

    The Virtual Assistant will report to General Manager

    Job Overview

    The virtual assistant is the one who is in charge of providing support to clients by
    responding to their phone calls, online inquiries and emails. It's a virtual
    administrative assistant in which the employee is in charge of scheduling
    meetings and appointments over the internet. He is in charge of organizing and
    processing the files and presentations of employers.

    Responsibilities and Duties

    • Return phone calls, emails, and text messages.


    • Setting up meetings on a regular basis.
    • Oversee the expense reports and orders for the company.
    • Organize the database and transaction information.
    • Assist in the creation of presentations.
    • Keeping clients entertained while also assisting them with their problems.

    Qualifications

    • Degree holders of business or any courses related to the field.


    • Have at least a year of experience in any relevant work.
    • Possess technical and technological abilities.
    • Multi-tasking and time management skills.
    • Excellent communication and writing skills
    • Possess a pleasant personality
    • Must be extremely well-organized.
    COMPETENCY FRAMEWORK
    Technical skill Interpersonal skill Business Strategic Skill Leadership Skill
    skill
    Word Good Creative Time Tenacity
    processing communication skill management
    skill
    resourceful Wide vocabulary Detail Well Empowerment
    range oriented organized
    Typing skill Great social skills Marketing Flexible in Proactive
    skills work
    Job Analysis Plan

    Non-voice CSR Representative

    The Non-voice CSR representative will report to General Manager

    Job Overview

    Through written emails and chat support, the employee is in charge of


    acknowledging, contacting, notifying and responding to clients' questions, bill
    payments, and other inquiries. Since a non-voice representative will use text-
    based communication, he is in charge of overseeing and monitoring all emails
    and chats.

    Responsibilities and Duties

    • Receive, oversee, and respond to client emails and chats on a daily basis.
    • Responding to client texts, both inbound and outbound, as well as pre-
    sales inquiries.
    • Providing live chat support.
    • Ensure that all information is kept safe and secure, and that database
    backups are made.
    • Review data for deficiencies before resolving discrepancies using
    standard procedures or returning incomplete documents to the team
    leader for resolution.
    • Enter customer and account information by using a keyboard or an optical
    scanner to enter alphabetic and numeric data in the appropriate format.
    • Reviews, correct, delete, or reenter entered customer and account data,
    combining data from both systems to ensure that account information is
    not missing and eliminates duplicates of data.
    • Keeping information confidential, to maintain customer trust while also
    protecting the operations.

    Qualifications

    • Possesses technical skills and capable of multitasking


    • Degree holders of business or any courses related to the field.
    • Have excellent oral and written communication skills in English.
    • Have a typing speed of 30 to 35 words per minute.
    • It is not necessary to have prior work experience.
    COMPETENCY FRAMEWORK
    Technical Interpersonal skill Business Strategic Leadership
    skill skill Skill skill
    Word clear Creative Time Ability to use
    processing communication skill management positive
    skill language
    Attentiveness Persuasion skills Product Well Detail oriented
    knowledge organized
    Typing skill High emotional Closing Flexible in Patience
    intelligence ability work
    Writing skill Ability to handle Product Ability to read Goal oriented
    surprise Knowledge customer focus

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