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  • CV Maria Del Mar Lenguasco

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    marikillalenguasco
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    Maria del Mar is a senior process executive with experience at Cognizant and previously as a senior IT analyst at HCL. She reviews user reports and content for compliance, helps resolve inquiries, and uses market insights to improve support. Her skills include ServiceNow, Active Directory, advanced Windows troubleshooting, Azure, and MS Office. She has a bachelor's degree in Spanish Philology and is fluent in Spanish and English.

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    Maria del Mar is a senior process executive with experience at Cognizant and previously as a senior IT analyst at HCL. She reviews user reports and content for compliance, helps resolve inquiries, and uses market insights to improve support. Her skills include ServiceNow, Active Directory, advanced Windows troubleshooting, Azure, and MS Office. She has a bachelor's degree in Spanish Philology and is fluent in Spanish and English.

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    6 views1 page

    CV Maria Del Mar Lenguasco

    Uploaded by

    marikillalenguasco
    Maria del Mar is a senior process executive with experience at Cognizant and previously as a senior IT analyst at HCL. She reviews user reports and content for compliance, helps resolve inquiries, and uses market insights to improve support. Her skills include ServiceNow, Active Directory, advanced Windows troubleshooting, Azure, and MS Office. She has a bachelor's degree in Spanish Philology and is fluent in Spanish and English.

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    © All Rights Reserved
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    Contact Info

    Maria del Mar


    Lenguasco Padilla www.linkedin.com/in/marileng

    Senior Process Executive marilenguasco@gmail.com


    +48 737509961

    Work Experience

    Senior Process Executive - Cognizant (2021-2023)


    Relevant Skills
    • Review user reports regarding website content
    • Analyze and identify content that is not in compliance
    with requirements and flag for action in a timely manner Servive Now
    • Make well-balanced decisions and help resolve Active Directory
    inquiries to defined policies and procedures Advanced Windows
    • Use market specific knowledge and insights to spot Troubleshootings
    and scope solutions to improve the support of user MS Office & Excel
    community Azure
    • Review sensitive content, sometimes involving graphic
    or disturbing subject matter

    Senior IT Analyst - HCL - (2019 - 2021)


    Certificates
    Investigating bugs, errors and new feature requests
    Logging help desk calls Subject Matter Expert (Junior TL)-
    Providing technical leadership, coaching and Level 1
    mentoring to less-experienced individuals.
    Facilitating open communication and discussion with
    stakeholders
    Establishing clear goals and targets for an IT project Education History
    Assisting customers with troubleshooting technical
    issues Bachelor of Spanish Philology
    Replying to technical questions from colleagues and Year of Graduation: 2020
    stakeholders
    Implemented AD best practices and processes to
    greatly reduce instances of incorrectly assigned
    credentials. Creating new objects based in all Languages
    parameters and Licenses needed.

    Spanish

    About me
    English
    Good written and oral communication skills
    Staying calm under pressure
    Keen to quickly progress career within different sectors
    Used to work in a customer-facing environment
    Diligent and professional
    Funny and spontaneous

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