Role: Knowledge Analyst

Location: Chennai
Experience range: Min 0 Years – Max 2 Years

Educational Qualification:

Any Bachelor’s degree/ Master’s degree is preferred.

Required Skills and Qualifications

• Superior written and verbal communication skills, with a keen eye for detail
• Ability to quickly learn and understand complex topics
• Ability to handle multiple projects simultaneously, with an eye for prioritization

Preferred Skills and Qualifications

• Previous experience writing documentation and procedural materials for
multiple audiences
• Experience working with engineering to improve user experience: design, UI,
and help refine content and create visuals and diagrams for technical support
content
• Firm understanding of the Document Development Life Cycle (DDLC)
• Experience using XML tools to create documentation
Objectives of this Role
• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex
product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning
insights language that sets our users up for success
• Evaluate current content and develop innovative approaches for improvement
Roles & Responsibilities
• Independently gather information from subject matter experts to develop,
organize, and write procedure manuals, technical specifications, and process
documentation
• Research, outline, write, and edit new and existing content, working closely with
various departments to understand project requirements
• Eventually participate in the publication process to deliver HTML output

About Facilio:

Facilio’s AI-driven property operations platform helps real estate owners and
operators aggregate hard-to-access building data, optimize performance, and
control portfolio operations- all from one place.
Facilio gives O&M teams real-time visibility into their operations, to automate
manual processes, exceed sustainability goals, and improve building performance.
Leading enterprises in the commercial office, healthcare, and retail categories use
Facilio across 40million square feet globally to reduce operations costs, increase net
asset value, and de-risk operational liability.

Facilio is committed to a diverse and inclusive workplace. Facilio is an equal

opportunity employer and does not discriminate based on race, national origin,
gender, gender identity, sexual orientation, protected veteran status, disability, age,
or other legally protected status.

Finds Interesting? To know more about us please visit www.facilio.com for more
information.