Job Purpose:

The Configuration Specialist will work with the Customer Delivery team, Project Managers, the
Development team, and other internal stakeholders to understand customer business requirements and
implement Cendyn solutions successfully.   The Configuration Specialist will install and troubleshoot
Cendyn products and integrations and will contribute to solution design and documentation.  The
Configuration Specialist will work closely with other members of the Customer Delivery team to prepare
customer subscriptions for activation.

Job Responsibilities:
 Install, test, and troubleshoot Cendyn products and integrations
 Complete delivery tasks and projects for both external and internal customers.
 Communicate with customers, vendors, and other external contacts as needed to assure customer
success
 Serve as a subject matter expert in the relevant product domains.
 Research and solve data- and software-related problems
 Provide escalation support for the Customer Support team, addressing issues directly or engaging
additional escalation assistance when needed
 Develop and maintain strong SQL query and process analysis skills.
 Contribute to process and product design and documentation
 Work with project managers to establish project timelines, and attend meeting with external and
internal customers as needed

Required Skills:
 3+ years of relevant experience in a technical operations or product development environment.
 Understanding of relational databases, MS Windows services, XML file formats, data integration
methodologies
 Experience working in fast-paced environments.

Preferred Education and Experience:

 Bachelor’s degree in related field, or a combination of education and experience.
 Experience with Agile backlog management tools, such as Target Process (preferred), Confluence, Jira
or VersionOne.
 Basic knowledge of any general-purpose procedural programming language preferred.

Expected Competencies:
 Proven problem-solving skills in a technical context.
 Excellent organizational, time management and prioritization skills.
 Attention to detail.
 Excellent verbal communication skills.
 Proven writing skills including the ability to write concisely and clearly for different audiences.