Managerial skills
wedding, or speaking at functions in
TECHNICAL SKILLS – Those skills needed to
accomplish a specific task.
 These skills are the combination of
formal education, training, and on-the-
job experience.
HUMAN SKILLS – These interpersonal skills are
what a manager will use to work with his or her
employees.
 Helps the manager to communicate,
lead and motivate an employee to work
towards a higher level of productivity.
CONCEPTUAL SKILLLS – Final type of skills a
manager must possess inside their toolbox.
 The level of analytic ability to envision
both the part and its sum directly
translates into a managers conceptual
set skill.
 The ability to reason abstractly and
analyze complex situation.
MANAGERS ROLE (10 MANAGERIAL ROLES ARE
DIVIDED INTO 3 CATEGORIES
A. INTERPERSONAL ROLES – because a
manager spend a considerable amount
of time in interacting with other people
both within their organization as well as
outside.
B. INFORMATIONAL ROLES – Are those in
which you gather and then pass on
information.
C. DECISIONAL ROLES – According to
Mintzberg this is the most crucial part
of any managerial activities.
Interpersonal roles
FIGUREHEAD
 Act as symbolic figureheads
performing social or legal
obligations.
 These duties include greeting
visitors, signing legal documents,
taking important customers to
lunch, attending a subordinate’s
schools and churches.
Leader
 Manager’s role clearly seen in his
role as a leader of the unit or
organization.
 He is responsible for the activities of
his subordinates, must lead and
coordinate their activities in meeting
task-related goals and he must
motivate them to perform better.
Liaison
 Managers must maintain a network
or outside contracts to assess the
external environment of
competition, social changes or
changes in governmental rules,
regulations and laws.
Informational roles
MONITOR
 Managers are constantly monitoring
and scanning their environment,
both internal and external, collecting
and studying information regarding
their organization and outside
environment affecting their
organization.
 Reading reports & periodicals.
Disseminator of information
 Manager must transmit their
information regarding changes in
policies or other matters to their
subordinates, their peers and to
other members of the organization.
 Can be done through
memorandums, phone calls,
individual meetings & group
meetings.
spokesperson

 Managers represents his unit in

either sending relevant information
to people outside his unit or making
some demands on behalf of his unit.
Decisional roles
Entrepreneur

 As a manager, you create and

control change within the
organization. This means solving
problems, generating new ideas, and
implementing them.
Disturbance handler

 When an organization or team hits

an unexpected roadblock. It is the
manager who must take charge.
Resource allocator

 You’ll also need to determine where

organizational resources are best
applied. This involves funding, as
well as assigning staff and other
organizational resources
Negotiator
 You may be needed to take part in,
and direct, important negotiations
within your team, department, or
organization.