MOHANAD TAGAL

E-mail: muhnadtagal@outlook.com

Mobile No. +971

529929021
DUBAI – U.A.E
Personal Details
Nationality : Sudanese
Passport No : P05421025
Gender : Male
Date of Birth : 20.10 1993
Marital status : Single
Residency Status : Visit Visa
Summary
Friendly and eloquent Call Center Operator looking for a position to use
skills for the best customer service possible. Long-term commitment with a
strong desire and ability to advance within the company.

Competencies
 Excellent customer service even to difficult callers
 Problem solving skills necessary to keep customers and clients satisfied
 Multitasking skills to continue speaking to a customer while searching for information
 Ability to remain calm in stressful situations
 Strong work ethic leading to efficient and complete service
 Great sales experience and persuasion techniques
Professional Experience
Position : Call Center Representative
Company : ITFAQ Dubai
Duties and Responsibilities

 Manage large amounts of inbound and outbound calls in a timely manner

 Follow communication “scripts” when handling different topics
 Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives
 Seize opportunities to up sell products when they arise
 Build sustainable relationships and engage customers by taking the extra
mile
 Keep records of all conversations in our call centre database in a
comprehensible way
 Determines requirements by working with customers.
 Answers inquiries by clarifying desired information; researching, locating,
and providing information.
 Resolves problems by clarifying issues; researching and exploring answers
and alternative solutions; implementing solutions; escalating unresolved
problems.
Skills &Abilities
 Good communication skills and excellent telephone manner.
 Able to sell to large and small clients.
 Have a professional style of communication.
 Excellent attention to detail
 Ability to work independently and work in a team
 Able to respond quickly in emergency situation.

IT SKILLS

 JAVA1.8, J2EE, Spring4.x, Hibernate

 HTML/ CSS ,JAVASCRIPT
 COMPUTER HARSWERE AND NETWORK

Education & Certificates

 Senior Secondary Completed
 B.Tech ,Computer Science and Engineering from Jawaharlal Nehru
Technolgical University Hyderbad in India

Languages
English : Fluent – Speaking and
Writing Arabic: Mother Tongue

Declaration
I hereby declare that all the facts given are true and correct according to the
best of my knowledge and belief.

Mohanad Tagal

Yours Faithfully