Fatma Kotb Summary

Mahmoud Alanouse Highly organized individual with excellent communication skills.

Skilled in Microsoft Word, Easily Adaptable, Customer-focused
individual seeking to improve customer retention and
satisfaction as a Call Center Agent. Coming with excellent
interpersonal and data entry skills with 3 years call center
experience. Strong media and communication professional
graduated in AUC - School of Continuing Education.

Skill Highlights
 Good communication  Ability to work
and persuasion skills. within a team.

 Good presentation and

 Great active
self –confident.
Contact
listening skills
 Strong time
Address: management and  Phone skills,
Dubai - UAE including familiarity
organizational skills.
with complex or
Birthday: multi-line phone
13th May 1993 systems

Nationality:
Egyptian Experience
Call Center Agent – From February /2020 to December /2021
Phone:
Vodafone Egypt. (Part Time)
(+971588493851)
 Take calls from customers answering questions or
Email:
fatma.kotb28@gmail.com addressing any concerns they may have.
 Handl many inbound and outbound calls to and from
LinkedIn: customers.
https://www.linkedin.com/in/fatma-
 Listen to customers needs or issues and providing helpful
kotb-439935184
solutions to their problems..
 Respond to the clients’ needs on time with the best we
can offer.
Languages
 Guide callers through troubleshooting, navigating the
Arabic – Mother Language company site or using the products or services.
English - Very good command of  Manage and resolve customer complaints.
(Writing, Reading, Speaking).
 Follow up customer calls where necessary.

Hobbies Marketing Specialist – From April /2019 to December /2021

Best Technology Solution, Egypt Branch (Full Time)
 Reading  Sending emails with our plans and outlines for proving
 Music
our credibility.
 Photography
 Making calls to introduce our company and explaining our
 Travelling
plans and services.
  Make a worldwide connection with the biggest
companies internationally by marketing our services and
products.
 Respond to the clients’ needs on time with the best we
can offer.
 Follow up with the clients until the current business is
done, and after for further business deals.

Education

American University in Cairo, School of Continuing

Education.

 Major: Legal& UN Translation.

Mansoura University, Faculty of Education. - (2016 –

July 2017)

 Major: General Education Diploma English Session.



Mansoura University, Faculty of Arts. - June 2016

 Major: Bachelor of Arts, English Literature Department.

Certifications
 Oral Communication B23 at American University in
Cairo B2 on the Common European Framework of
Reference (CEFR).

 General English Course at American University in

Cairo.

 Arabic Language Proficiency at AUC.

 English for Translator at AUC.

 Translation and Interpreting Foundations at AUC.

 ICDL

 Basic of Human & Business Skills.

 Human Development & Basics of Phonetics.