Seila Mahmouud El Damraniy

Tel: +201069205519
E-mail: Seilaeldamran@gmail.com

OBJECTIVE
A challenging opportunity in Business Field, where my technical, analytical,
organization and communication skills would be employed and further
enhanced in order to reach highest positions as long as I am working and
acquiring more and more experience.


Bachelor of English literature, Cairo University
EDUCATION Year of graduation : May 2000
Grade : Good

Experience
 Customer Service agent for WE.

SKILLS
Language Skills
 Arabic : Mother Tongue.
 English : Excellent

Soft Skills
 Communication skills.
 Sales, Marketing, & Advertising skills.
 Advanced interpersonal skills and Team participation.
 Customer service (World Class Customer Service).
 Problem solving & decision making.
 Project Management Skills.
 Business Correspondence & Report Writing.
 International Computer Driving Licence Certificate(ICDL).

Computer Skills:
 Excellent Knowledge of Microsoft Windows all Versions.
Excellent in dealing with the Internet.
Excellent Knowledge of Microsoft Office Package.
Good Knowledge of Software.
 Characteristics
Excellent in Communications skills, easy to Communicate with
customers.
Able to work under pressure, learn new tasks quickly
Problem solving by applying logic and breaking down Problem into
pieces to be easy to solve.
Can work individual or as member in an effective Team member.
Self-motivated and challenge seeker.
Good at meeting deadlines.

PERSONAL INFORMATION
Nationality : Egyptian.
Marital Status : Married
Date of birth : 15\01\1978

Training and Courses

 6 months customer care training at Oriflame Egypt 
 1 month customer service training at 57357 hospital 
 6 months customer service training at Berlitz 
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References furnished upon request
All Certificates are available upon request