Alaa El-Deen Mohamed Abou El Fotouh Otp

1st Mossadek Street, Giza, Egypt

Mobil: +2 01553337896
E- mail: alaaotp042 @gmail.com

Personal Information
 Date of Birth 17/07/1962
 Nationality Egyptian
 Religion Muslim
 Marital status married
 Military Service (Completed)

Objective
Seeking a challenging job opportunity in (Accounting & Economics) to enhance
my technical skills. Seeking to be a part of banking sector which contributes to
achieve economic progress through its monetary policies.

Education
 Faculty of Commerce, Ain Shams University
 Major : (Accounting)
 Graduation year : 1984
 Cumulative Grade : Very good

Language
 Arabic : Mother Tongue
 English : Advanced
(BERLITZ Certificate)

Experience
- 1985 Summer training in Bank Masr
- 1986 Summer training in Bank Masr
- Islamic Faisal Bank Banker, and customer service manager [Current job]
 Current Job Responsibilities
 Following up all operation transaction procedures on existing clients.
 Performing the maker function for all customer service required maintenance.
 Attracting new customers through selling bank's retail and liability products.
 Setting a new marketing plans in accordance with the branch manager.
 Controlling the entire department's functions & work flow.
 Answer Customer inquiries and correct errors.
 Solve client’s problems within his/ her responsibility
 Handle customer's complaints.
 Review all data processed by the department staff.
 Arrange monthly & annual plan in coordination with the branch
manager to execute outdoor calls upon listed and unlisted companies to
attract new customers.
 Follow up with potential clients to propose new offers, ask for pending
documents, and answer inquiries.
 Responsible for client's safe boxes keys to ensure security
 Coordinate with the Branch Manager in order to implement the updated
information about target market, required documents, criteria, charges.
 Prepare Daily / Monthly reports such as credit card monthly report, total
accounts monthly report to submit to the Branch Manager and the to
measure achievements and pending cases in order to tackle decisions.
 Ensure handling and covering al customer service requirements to ensure
services Excellency.
 Responsible of the Customer Service Area, acting as a preparer to key-in data
needed to the system.
 Handling any problems that may arise during the daily work in
personal loans, ATM's, current accounts.
 Training& Courses
 Had Training at MISR BANQUE: (August – September,1987)
(Customer service Dept., Credit Dept. & Letters of credit)
 Banking Operation System [1986]
 Stock Exchange Trading Program
 Soft Skills Course.
 Money laundering, compliance and the fatc a law
 Domestic and foreign letters of guarantee
 Basic skills for a teller and a customer service representative
 Professional teller and sales
 Customer service leadership

Computer Skills
 Very good in using Microsoft office
(Word, Excel, Power point)
 Internet Browsing & Searching (very good)

Personal Skills & Qualifications

 Capable of working under pressure
 Capable of working as a part of team
 Communication Skills
 Capable of learning and improving
 Self Confidence
 Solve and handle problems in a very creative way.
 Background of bank’s Products.
 Capable of making Financial Analysis and reports.
 Anger Management.

Hobbies
 Reading
 Swimming
 Playing football
 Listening to music ( Jazz)

Reference
(All Certificates Are Available Upon Request)