Summary

M Hardworking employee with customer service, multitasking and time management abilities.
Devoted to giving every customer a positive and memorable experience.

Loren Skills
Mutale
0974 298564  Exceptional Customer service  Problem solving
Lorenmutale9@  Excellent Communication skills  Honest and Dependable
mail.com  Quality control  Check Cashing
Lusaka zambia  Honest and ethical  Cash Drawer Reconciliation
 Attention to Detail  Customer Service-Orientated
 Verbal and Written Communication  Customer Service
 Task Prioritization  Record keeping and Documentation

EXPERIENCE
Yvonne Chongo General Dealers
Teller Agent
07/7/2022 to 4/02/2023
Yvonne Chongo General Dealers/ Jul 2022 to Feb 2023
 Delivered exceptional service to customers in person or over telephone.
 Balanced daily cash deposits and vault inventory with zero error rate.
 Entered customer transactions into computers to record transactions and issue
computer- generated receipts.
 Verified amounts and integrity of every funds transfer.
 Identified transaction errors when debits and credits did not balance.
 Transmitted orders to supply cash to meet daily needs.
 Style site Reloaded
Sales Assistant/Cashier
29/01/2019 to 15/07/2021

 Helped customers find specific products, answered questions and offered

product advice.
 Completed daily recovery tasks to keep areas clean and neat for maximum
productivity.
 Processed sales transactions to prevent long customer wait times.
 Preserved appearance of store by arranging and replenishing displays and
merchandise racks.
 Operated cash register or POS System to receive payment by cash, and credit
card.
 Answered product questions with up-to-date knowledge of sales and store
promotions.
 Delivered high level of customer service to patrons using active listening and
engagement skills.
 Processed refunds for worn, damaged and broken merchandise.
 Accepted cash and credit card payments, issued receipts and provided change.
 Learned roles of other departments to provide coverage and keep store
operational.
 Answered customer questions and provided store information.
 Worked closely with front-end staff to assist customers.

F&A Cheaper Steel

Sales Person
14/02/2023to 21/04/2023
Helped the customer with right information about steel
Making sure that the stock was in order
Entered daily transactions in the system
Making sure that what is in the system is equal to the stock in physical

EDUCATION
Twatemwa basic school

Malela high school (Obtained Grade 12 Certificate)

REFEREES
Ireen Nkula
Style Site Reloaded Manager
Off Lick Nkhata Road Kalingalinga
Lusaka Zambia
Email: Ireennkula9@gmail.com
Contact: +260 977 400 772

Natasha Mung’oma
Yvonne Chongo General Dealers (CEO)
Off Makeni Road Lusaka Zambia
Email: natashamungo@gmail.com

Contact: 097 3456257