John-Job Comfort Ezinne

15 Oremeji Avenue Bammeke, Shasha, Alimosho

+234 810 303 5503 | comfortzinny@gmail.com

OBJECTIVE
To utilize my technical skills and provide a professional service to clients by applying and honing my
knowledge and working in a challenging and motivating working environment.
EXPERIENCE
2022 - Till Customer Service Agent (CSA)
date Aero Contractors

Assisted customers in booking flights, hotels, and other travel-related services using the company's
booking platform.
Provided personalized travel recommendations based on customer preferences and needs.
Resolved customer inquiries and issues via phone, email, and live chat in a timely and professional
manner.
Processed ticket changes, cancellations, and refunds according to company policies.
Collaborated with other departments to ensure smooth travel experiences for customers.
Achieved and exceeded monthly service quality and sales targets.

2020 - Laboratory Technician

2021 Save A Life Mission Hospital, Aba, Abia State.

Made sure that all equipments are well maintained

Provided support to the chief laboratory personnel
Kept up to date inventory of the laboratory supplies
Collected, prepared and tested samples

2018 - Health Care Personnel

2019 High Pillars International Health Care, Aba, Abia State.

Served meals to admitted patients

Monitored the conditions of patients and reported same
Helped patients in their day to day activities while on duty
Made sure that patients take their administered medicines and at when due

EDUCATION
2015-2019 Bachelor of Science in Biochemistry
Abia state university uturu, Abia State.
2010-2013 West Africa School Certificate
Federal Government College Okposi, Ebonyi State.
2001-2007 First School Leaving Certificate
Alberto Model Schools Aba, Abia State.

CERTIFICATIONS
Customer Service and Relationship Management Course (Ace Coterie Consulting Nigeria) - August 2023
Human Resource Management Course (Ace Coterie Consulting Nigeria) - August 2023
General Health Safety and Environment HSE 1&2 (Ace Coterie Consulting Nigeria) - August 2023
SKILLS
Written and oral Communication Ability Strong problem solving skills

80% 80%

Accuracy in data entry and strong Adaptable in a fast-paced, customer-

attention to details focused environment.

80% 80%

REFERENCE
- On Request