Gena Ward

700 Georgetown Ave. Elyria, Ohio 44035 440-213-8254 genabrielle@yahoo.com

Objective- Obtain a rewarding career in the Medical field where I can use my experience and education while becoming an
asset to the Healthcare industry.

Education

University of Cincinnati 2019-

 Associates in Allied Health Science Major in Health Information Systems Technology

Ohio Business College 2005-2009

 Associates in Applied Business Administration Major in Medical Administration

 Certificate of Medical Assisting /Medical Office Specialist

AREAS OF EFFECTIVENESS

Medical Educational Experience

 Medical Office &Computerized Medical Management -includes daily journals, deposits, scheduling, and data entry
 Coding & Health Care Claims- working with ICD10’s and CPT codes to perform billing and filling claims correctly,
 Medical Clinical-demonstrated proficiency in taking patient medical histories and vitals as well as performing
venipuncture, injections, various diagnostic procedures, and ancillary tests (EKG’s, hematology, and urinalysis)

Computer /Clerical

 Data entry (Alpha and numeric) filing, faxing, appointment scheduling, payroll, and registering patients, Proficient in
Epic, Gps, Microsoft Word and Excel
 Processing orders to include calculating, designing, and finalizing the order, insurance verification, pre-authorizations
for outpatient radiology procedures, inpatient surgeries, and infusions
 Conducting, revising, editing, and revamping contracts, pamphlets , associate training guides, and medical claims,

Customer Relations/Patient Care

 Consistently positive, pleasant, and service oriented when engaging with others
 Promoting product line, developing approaches for marketing, training personnel and daily leadership meetings
 Assisting in daily living, monitor vitals, reaction to medication, companionship, and transporting

PROFESSIONAL EXPERIENCE

Cleveland Clinic- Authorization Representative May 2019-Present (216)444-2200

 Clerical /Customer Service-Authorizing Outpatient Infusions and Chemotherapy

Ensemble /Mercy-Senior Specialist of Insurance Authorization 2014-May2019 (440)245-1012

 Clerical/Customer Service-Registering, Authorizing Outpatient and Inpatient procedures, data entry, supervising a
team of six employees to include training, coaching and being a daily resource, assisting with stats, reports, and daily
correspondence between leadership.

References available upon request

Nick and Nina Samosboski-Home Health Aide 2013-2014(216)837-7373

 Caregiver-assisting in daily living companionship and transport

Community Health Partners Pediatrics-Medical Assistant, Medical Administrative Assistant 2007 and 2009 (440)933-5691

 Clerical/Clinical-Scheduling, billing, data entry, taking patient vitals, administering topical intramuscular and oral
medications; while completing internship

Home Depot-Special Service Associate/Computer Room Operator 2005-2014(440)324-7222

 Clerical/Customer Service-Documenting paperwork affiliated with sales, operating multiple phone lines, data entry,
managing and auditing associate errors

Continental Airlines -Flight Attendant 1999-2005

 Customer Service – Assisting in daily flight operations , safety, security and stewardship

References available upon request