SAMI UN NABI

Personable Hospitality & Customer Service agent with 2+ years of

experience in guaranteeing customer satisfaction. Adept at
promptly assisting customers and a very quick learner. Expertise in
crowd management and safety protocols, ensuring a smooth and
enjoyable event experience. Dedicated to elevating customer
satisfaction through attentive service and effective communication.

+971 50 2964481
saminabi.un@gmail.com
Abu Dhabi, Defence Street
SKILLS
Professional Demeanor
Adaptability
Conflict Resolution
Strong Decision-making
Problem Solving
Friendly Attitude
Team player
Friendly Hospitality
EXPERIENCE
FORMULA 1 ABU DHABI GRAND PRIX (SCANNER)
ClassAct Events
2023 November
Managed ticket scanning operations efficiently during Formula 1
Grand Prix events in Abu Dhabi, ensuring seamless entry for
thousands of attendees.
Provided clear and courteous communication to patrons, assisting
with inquiries and directing them to designated seating areas or
facilities.
Collaborated with security personnel and event staff to address any
arising issues promptly and effectively.
Demonstrated proficiency in handling high-pressure situations
while upholding the event's standards of excellence and
professionalism.

EDUCATION MANAR ABU DHABI (AL SAMALIYAH ISLAND)

VIBES EVENTS
COMPUTER SCIENCE 2023 November - 2024 January
42 Abu Dhabi
Facilitated smooth entry for attendees at the Manar Abu Dhabi light
2023 - Present
art event by efficiently scanning tickets and guiding guests to
designated boat boarding areas.
LANGUAGES Ensured optimal crowd flow and safety by implementing effective
crowd control measures in high-traffic zones.
English Provided clear and friendly assistance to guests, offering directions,
Hindi answering inquiries, and ensuring a positive event experience.
Urdu Proactively identified and resolved guest concerns or issues related
Bengali to boat boarding, ticketing, or event logistics, ensuring a seamless
and enjoyable experience.
Maintained a professional demeanor and positive attitude in high-
pressure situations, effectively managing guest expectations and
providing exceptional customer service throughout the event.