HIFSA SALEEM
CUSTOMER SERVICE ASSOCIATE
SUMMARY
Organized and dependable
candidate successful at
managing multiple priorities with
a positive attitude. Willingness to
take on added responsibilities to
meet team goals. To seek and
maintain a full-time position that
offers professional challenges
utilizing interpersonal skills,
excellent time management and
problem-solving skills.
PROFILE
Al Rawdha 3, Ajman , UAE.
hafsasaleem435@gmail.
 Hostess
com
 +971529020566
SKILLS
Communication skills
Time Management
Customer Service
Conflict resolution
PORTFOLIO
Nationality : Pakistan
Date of Birth : 14/09/2000
Visa Status : Resident Visa (
Father Sponser)
Driving License : Yes
(Automatic)
LANGUAGES
English Expert
Urdu/Hindi Expert
WORK EXPERIENCE
Event Usher
House of Biori / May, 2023 - May, 2023
- Helping the kids to settle down to the place of their comfort.
- Helping out other colleagues for a smooth flow of work.
Registration Staff
Zishan Events ( DWTC ) / February, 2023 - February,
2023
- Register the visitors for the exhibition
- Print the batches for the visitors
Ticketing Staff & Crowd Controlling
EXPO 2020 - ASF / November, 2022 - January, 2023
- Scan the tickets
- Handling the crowd at peak times
China Home Life 2022 (DWTC) / December, 2022 -
December, 2022
- Represent a well known textile brand of China to the new
clients.
- Answer their queries in a professional manner.
Traffic Marshal
DUBAI RIDE & DUBAI RUN 2022 - MOTUS / November,
2022 - November, 2022
- Acted as first point of contact for all the visitors to address the
queries and concern.
- Monitored entry and exit to direct traffic.
- Provided direction to people to reach designated location.
Customer Service Representative
ISCS - Dulsco HR Solution / August, 2022 - September,
2022
- Handled customer complaints, providing appropriate solutions
to guarantee positive outcomes.
- Helping the customer with uniform sizes and measurements.
- Managed high-volume customer queries simultaneously
through effective multitasking.
Call Center Agent
Reach International Market Research Company / May,
2022 - June, 2022
- Recorded customer information and interactions.
- Met call time quotas with concise communication and
following established scripts.
Hostess
AS Travel ( Arabian Travel Market in DWTC) / May,
2022 - May, 2022
- Promoting the business to others
- Make sure to get the best outcome in every interaction
- Answer all the business related queries

COVID-19 Tester & Data Entry Operator

Pure Health ( Dubai Airport ) / September, 2020 -
March, 2022
- Worked as a cashier
- Maintain the hygiene
- Handle the contaminated nasal swabs for any compromise
- Adhere to wear proper PPE, masks and changing of gloves to
prevent the spread of virus.
- Accuracy in Data entry
- Proficiency in data management

Call Center Agent

Synergy Marketing and Consultancy / January, 2019 -
August, 2020
- Maintained accurate knowledge of current services to provide
informative customer advice.
- Handled high call volumes with accuracy and efficiency for
optimum productivity.
- Achieved daily performance targets.

Call Center Agent

Feedback Market Research Company / September,
2018 - December, 2018
- Established follow-up call systems to effectively resolve
complaints and maintain customer loyalty.
- Processed complaints professionally, seeking effective, timely
solutions for continued customer satisfaction.
- Maintained accurate knowledge of current services to provide
informative customer advice.

EDUCATION
High School
Pakistani Islamia Higher Secondary School /
September, 2014 - May, 2018
• Business & Accounts

IATA Foundation in Travel & Tourism (SABRE)

Zabeel Insitute of Management & Technology / March,
2019 - May, 2019

DECLARATION
“I hereby declare that the details furnished above are true and
correct to the best of my knowledge”