Personal Information

Current Address Date of Birth – 01-January-1983

B-1/18, Phase-4, Ayanagar Father’s Name – Mr. R.P. Dwivedi
New Delhi-110047 Martial Status - Single
Mobile: +91/997-137-7987
Email: chandra.dwivedi@gmail.com

Chandra Shekhar Dwivedi

Objective A position with an organization providing an opportunity to contribute by utilizing

experience, training and capabilities.

June2007-Aug2010 American Express Gurgaon Senior Financial Analyst

 Responsible for conducting or assisting in the documentation of moderate
financial analysis projects like write off reductions, auto matching of
outstanding transactions in ledger etc.
 Responsible for preparing financial statements like root cause analysis report
and other MIS activities pertaining to process improvements.
 Reconciliation. Preparing SL, passing JE, processing write-offs.
 Maintaining complete and accurate general ledger, their resultant reports
and financial statements.
Experience
 Applying accounting techniques and standard practices to the classification
and recording of financial transactions.
As Senior Travel Counselor
 Expertise on GDS Apollo, Galileo and Saber.
 Involved in monitoring the agents performance.
 Interacting with the airlines on regular basis to resolve schedule changes and
exchanges.
 Co-ordinate with the passengers on reservations and other itinerary related
hurdles
 Taking Escalated calls and queries from passengers and vendors.

 UAT of invoicing tool introduced by travelbites.

Projects  Did testing of new reconciliation tool “IRIS”, supported in creating auto
match wizards, supported in the clearance of high aged credits.
 Did automation in form of a script to reduce certain manual procedures.
 Consolidation and set up of IBM travel operation at Gurgaon

2006-2007 Travelport Okhla Phase-3 Consultant

Past  Worked on air reservations, making itineraries, interacted with airlines,
passengers and hotels.
 Coordinated with hotels, car rentals and other vendors for rate and reservations
 Mainly involved on GDS work.
Experiences
2005-2006 ITC-Fortune Select Global MG Road Gurgaon GSA(F&B)
 Handled operations at very Ethnic occasions, VIP parties.
 Brand promotions and market research surveys.
 Maintained a zero difference inventory to assist The F&B controller
 2004-2005 Radisson MBD Noida GSA (F&B)
Worked on the similar profile as above.

Basics: MS Office, Working knowledge of Excel & Lotus Notes

Computer Literacy
Software worked with- SAP, Cognos, Gmax, Walker, Rabit, GRP, Focus, Essbase,

GDS: Apollo, Sabre, Wordspan, Galileo, Amadeus

ERP – SAP: Execution of various reports; preparing editing & cancellation of

vouchers; working knowledge of Project Structures; Recon Analysis

 Pursuing MBA from ICFAI University

 Graduated in Hotel and Hospitality Management from IHM Meerut-AICTE
Education
approved, Year 2001-2004.
 High School from St. Michael's School, Mankapur, CBSE Board Year 1998.
 Intermediate from St. Michael's School, Mankapur, CBSE Board - Year 2001

 Got Missed ticketing award

 Got several awards like Ascenders, Cruise Control for distinguished
Achievements
performance in the process.
 Awarded Moment of Magic for delivering extraordinary customer service.
 Appreciated for taking escalated calls of customer service and vendor issues
on waivers and special requests.
 Awarded for representing my institution in a seminar organized by Meerut
Management Association
 Achieved several certificates from National Talent Search Examinations
 Topped second in the institution
 Achieved numerous awards in sports and academics during schooling
particularly the state level awards in Athletics

 Srinagesh Nalam Senior Manager Operations EXL(Erstwhile AMEX)

References  Mr. Kamal Datta SDL Operations EXL(Erstwhile AMEX)

 Systematic and planned approach to work

Strengths  Analytical abilities
 Open and receptive to change

Date

Place

(CHANDRA SHEKHAR DWIVEDI)