Aziz Bernaki

Project Manager
+2127-7774-7775
Bernaki.aziz@gmail.com
Casablanca – Morocco

32 YEARS OLD
PROFIL
Project Manager with more than 7 years of international experience ( United Arab Emirates , Finland , France and Morocco ) in
Networking telecommunication ( KALMAR , SFR , ETISALAT ) Able to manage large projects . A valuable experience in the
project phase of the port Tangier med 2 . Certified IPMA (International project management associate in PARIS )

EXPERIE NCE PROFESSIONNELLE

Since Aout 2019 Senior Network Support Engineer (Level 2 )

SFR-( client Air liquide ) – Casablanca
 Troubleshooting and resolution of complex Incidents escalated from level 1: LAN, WAN and WIFI.
 Interaction with the different teams involved during the incident diagnosis phase if necessary.
 Technical processing of requests and tasks on network infrastructures.
 Management and implementation of evolution migrations of WAN, LAN and WIFI architectures as well as
operations on the existing infrastructure.
 Configuration of different network devices (Cisco, HP, Comeware ..)
 Preparation of documentation (MIR, Network Diagram, Performance Analysis Report).
 Exploitation and update of supervision tools (HP NNMI, RADIUS, HPNA, Service Now, PRTG ...).
 Change and risk management: Drafting of the templates, as well as the preparation of the rollback plan before
starting the exchange.
 Development of training sessions for level 1, and transfer of skills to new recruits.
 Help with the follow-up of the different projects
V
Sep 2017 - Sep2018 Project Engineer
Kalmar –APM Terminals -Tanger med 2
 Training in Finland Tampere about the Shuttle HSH250
 Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and
status updates for the project in the coordination meeting with customer.
 Ensure on time and on budget delivery during the operations in the project.
 Identify the risks and Hazard ( strong wind , heavy equipment …) and respect HSE rules .
 Manage maintenance technician team ( pre job briefing to raise awareness about risk and Hazard )
 WLAN configuration for the machine HSH 250 (CISCO ligh-weight)
 On-site testing and implementation of new functionalities and automation components
 Configuration of ISR routers in the machines.
 Coordination with APMT and CBI for connecting the machines to the access point in the port Tanger med 2
 Coordinate actions with other stakeholders in the site ( HILL , ZPMC , KUNZ , APMT …).

Apr 2013-Mar 2017 Senior IT technical support ( back office )

Etisalat - Dubai
 Help Desk (Data and fixed team supporting UAE Enterprises )
 Support incident related to Data Circuit like IPVPN, ATM, ISDN frame Frame Relay, Leased Lines.
 Support Vas cases : Email ,web site and proxy issue .
 Configuration of different equipement and routers (HP , Cisco , Huawei …)
 Maintaining client relationships through product support over email and phone
 Providing customers with quotes and product knowledge
 Handling effectively all incoming incidents
 Gathering information from customers, troubleshoot technical issues
 Escalate cases and Follow up with technician Team
 explain to ES and SMB customer benefit of some product
 Daily report generation
 EDUCATION

ESIEE – PARIS EMSI – RABAT

2018-2019 2007-2012
Specilized Master in innovation Network and telecommunication
and Project management- ITMP engineer

CERTIFICATE

 IPMA : International project management associate (ID : 2019088)

 Cisco CCNA Routing and switching ( ID : CSCO12277083)

TECHNICAL SKILLS

 Wireless Technologies: Cisco  Project management Classic and Agile .

 Networking technologies and models: TCP-IP v4, OSI,  Project Management: Planning.
IPV6, LAN, WAN, WLAN, ATM, FrameRelay,  Project Phasing.
 Router Configuration: RIP v1/v2, EIGRP, OSPF, OSPF  WBS ( work breakdown structure )
, BGP, route filtering and manipulation,  Gantt
 Switch Configuration : VLANs, private VLANs, DTP,  TEAMForming ( truckman model )
VTP, STP, MSTP, RSTP, HSRP, VRRP, GLBP,  Risk Management
Trunking.  Drawing up the budget
 Network security : ACL, Firewall, IPS, IDS  Monitoring and control during the project life
 Virtual Private Network: VPN IPSec/VPN, VPN SSL. cycle
 Securing networks with CISCO devices (Switch’s,  Steering the progress of the project
Routers, ...)  MS Project
 VOIP : SIP , H323 , QOS  Customer Support
 Coordination and organisation of meetings
 Jira , Confluence
 Service now

LANGUES

Arabe Anglais Francais

REFERENCES

 Ahmed el Houli (Senior Director Etisalat Dubai )

aalhouli@Etisalat.ae +971-506274000

 Safouan ben Abyaiche(Technical Director Kalmar)

Safouan.ben.abyaiche@kalmarglobal.com +212-662190218

 Aniss benaissa ( ESIEE PARIS )

anis.benaissa@edu.esiee.fr +33-758040545