Below is the outline of our procedure and process of dealing with non conforming goods from customers.

The quality management system is designed to ensure that when non-conforming material and
quality related problems occur, they are brought to the attention of the quality control and production
departments.
1.      Once the non-conforming products are received from the customer, they are physically
weighed to verify the weight as on the delivery note.
2.      The evaluation of nonconformance is done a so as to initiate a root cause analysis (RCA)
and corrective action report (CAR), (and preventive actions)
3.      The non-conforming products are segregated and put in the non-conforming products Cage
awaiting disposal through shredding.
4.      During shredding, the non-conforming material is cut and then ground down into smaller
pieces. These pieces are then collected and disposed appropriately.