PRIMARY DATA

1.AGE

Data interpretation:
The above Pie chart shows the Age Group of respondents-
 92.4% of people’s age are 18 to 29.
 1.5% of people’s age are 30 to 44.
 1.5% of people's age are 45 to 59.
 4.5% of people’s age are under 18.

2. Do you use Online Banking?

Data interpretation:
The above Pie chart shows how many people use online banking -
 89.9% of people said they use online banking.
 12.1 % of people said they do not use online banking.

3. What is your preferred communication with your bank? 

Data interpretation:
 47% of people said they prefer smart phone to connect with their
bank.
 9.1% of people said they prefer personal computers to connect with
their bank.
 30.3% of people said they prefer to visit the bank.
 12.1% of people said they prefer ATM.

4.What is the main reason that you typically visit your bank branch (please
choose the single most important reason)?
Data interpretation:
 51.5% of people said they visit bank to make a deposit.
 18.2% of people said they visit bank to withdraw cash.
 15.2% of people said they visit bank to inquire about balance.
 6.1% of people said they visit bank to get advice for investment.
 1.5% of people said they visit bank to print passbook and to do KYC.

5. If you have never used internet banking, what are the main reasons?
Data interpretation:
 31.8% of people said they are concerned about the security.
 6.1 % of people said they never heard about internet banking.
 4.5 % of people said net banking is not available through their bank.
 22.7 % of people said to new I would like to see how it works and then I
may open an account.
 7.6 % of people said they don't see any real value in having this type of
internet banking account.
 13.6% of people set they don't get on with the technology.
 1.5 % of people said they use internet banking.

6.What for you are the major barriers of online banking?

Data interpretation:
 27.3 % of people said they have no barriers to using internet banking.
 13.6% of people said they don't trust the bank security.
 18.2% of people said they don't like entering data digitally.
 13.6% of people said they find difficulty Technology.
 10.6% of people said internet banking does not provide all services.
 15.2% of people said internet banking is inconvenient take too long and
too many questions.
 1.5% of people fear using online banking because of online frauds.
 7.What are the security measures that could secure you against various
kinds of online banking attacks?

Data interpretation:
 30.3 % of people said self-awareness in security.
 12.1 percent of people said I don't know about it.
 10.6% of people think installing anti malicious software to safeguard
against online banking attacks.
 15.2% people said user education is required.
 21.2 % of people said increasing and updating level of online banking
security.
 1.5 % of people said strong cyber security is required.
8. Please state whether you agree or not with the following statements