3 Practice File

Working with words

1 Match countries a-l to the regions they are located in.
1 Latin America c,e a iran g Qutar
2 Europe b ,k b France h Singapore
3 North America I,j c Colombia I The united states
4 Africa d,l d Morocco j Canada
5 The Middle East a,g e Peru k Hungary
6 Asia-Pacific f,h f Australia L Botswana
2 Complete the text with words from the list.
Distribution centres factories sales offic
Technical centre head office
I work for an international company .Our head office is in
sweden –that where the management works .our reps
work from 30 sales offices around the world ,but we only
have six distribution centre for our stock. We make the
products in the far Eastour factories are in China , but our
main technical centre is in India – this is where we develop
new products.
3 Match the words from 2 to these definitions.
1 We make our products here. Factories
 2 This is where we test the products and do research
and development. Technical centres
3 When our sales reps aren’t with a customer,theywork
here Sales office.
4 The management department of the company works
here. Head office
5 We deliver the products to customers from this location.
Distribution centre
Business Communication
1 Who says these phrases , the caller (C) or the receiver
(R)?
1 Can she call me back? C
2 Can I take a message? R
3 My number is 759 3810. C
4 Can I have a contact number ? R
5 Could I leave a message? . C
6 I’d like to speak to Lena-Maria please. C
7 I’m sorry , but he isn’t here today. R
8 I’ll give him a message.R
2 Complete this dialogue with question from the list .
Can I take a message? Can I have a contact number
 Can she call me back? So that’s 0747 58360
Is galina there, please?
A Jocelyn speaking . Can I help you?
B Hi . Is Galina there, please
A I’m sorry . But she isn’t available .can I take a message
B Yes, please . I’m calling about our order .Can She call me
back
A Sure. Can I have a contact number .
B Yes , it’s 0774758360. Then name’s Tiernan.
A So that’s 0747 58360
B No,it’s 077-double 7.

3 Put the words in italics in the correct order to

complete the dialogue.
A ADAC. Good morning .
B Hello. Could /I/to /speak Could I speak to Adira Chen,
please?
A I’m /She’s / but /sorry I’m sorry but she’s in a meeting .
B Oh. Could / Leave /a / I / message Oh . Could I leave a
message ?
A Sure.
B My name’s vrajkishore kundu and my number is
 082743873 Can / back /call / me / she Can she call me
back as soon as possible ?
A So that’s Mr kundu , telephone number 08274 38573. Is/
right / that Is that right ?
B That’s right .
A I’II / message / her / give /your / I’II give her your
message .
Language at work | There is / are |Some / any
1 Read this information and complete the questions
and answers .
I Are there any restaurants in the Conference Center?
Yes, there are restaurants in the conference centre.
2 Are there any shops in the Conference Center?
No,there aren’t any shops in the confrence centre.
3 Are there any hotels near the Conference Center?
4 Is there a bank in the Conference Center?
No, there is’t any bank in the confrence centre.
5 Are there any meeting rooms?
yes, there are 3 large meeting room.
6 Are ther any parking spaces?
7 Is there an airport near the Conference Center?
Yes, there is an airport near the conference center.
2 Complete this email with some / any or a / an .
Dear Brioni ,
Our visitors arrive on Thursday . Please check we have
everytime ready .
FOOD:
There are some drink in the meeting room – are there any
biscuits ?
There aren’t any sandwiches for lunch , but there is a
restaurant near the office .
MEETING ROOMS:
There’s a video projector and some pens and paper.There
isn’t any Laptop and there isn’t a wireless connection.
ARRIVING:
Are there any parking spaces in the car park for them?
There are some name card for them and an info pack
about the company at Reception.
Thanks
J
3 Tick ( ) the correct sentence , a or b .
 1 a There are three factories in Europe and one in Asia .
b There’s three factories in Europe and one in Asia .
 2 a There aren’t any sales reps in China .
b There are any sales reps in China .
 3 a There are some managers in the technical centre and
some in head office.
b There is some managers in the technical centre and
some in head office.
4 a There isn’t some distribution centre in Britain .
 b There isn’t a distribution Centre in Britain .
5 a There isn’t any sales office in Dubai.
 b There isn’t a sales office in Dubai .
6 a Are there a computer programmer here?
 b Are there any computer programmers here ?
7 a Is there a receptionist in the technical center ? Yes,there
are.
 b Is there a receptionist in the technical centre ? Yes, there
is .
8 a Is there a car park at the distribution centre? Yes, there
isn’t.
 b Is there a car park at the distribution centre? No, there
isn’t.