Ineo 423/363/283/223: Service Manual

SERVICE MANUAL SECURITY FUNCTION
ineo 423/363/283/223
This Service Manual (Ver. 1.01) describes bizhub 423/bizhub 363

/bizhub 283/bizhub 223/bizhub 7828/ineo 423/ineo 363/ineo 283/ineo 223
Control Software (MFP Controller: A1UD0Y0-0100-GM0-00).
2010.06
Ver. 1.01
Revision history
After publication of this service manual, the parts and mechanism may be subject to change for
improvement of their performance.
Therefore, the descriptions given in this service manual may not coincide with the actual machine.
When any change has been made to the descriptions in the service manual, a revised version will be
issued with a revision mark added as required.
Revision mark:
• To indicate clearly a section revised, show 1 to the left of the revised section.
A number within 1 represents the number of times the revision has been made.
• To indicate clearly a section revised, show 1 in the lower outside section of the correspond-
ing page.
A number within 1 represents the number of times the revision has been made.
NOTE
Revision marks shown in a page are restricted only to the latest ones with the old ones deleted.
• When a page revised in Ver. 2.0 has been changed in Ver. 3.0:
The revision marks for Ver. 3.0 only are shown with those for Ver. 2.0 deleted.
• When a page revised in Ver. 2.0 has not been changed in Ver. 3.0:
The revision marks for Ver. 2.0 are left as they are.
2010/06 1.01 — Revised

2010/04 1.00 — Issue of the first edition
Date Service manual Ver. Revision mark Descriptions of revision
Security Function Ver. 1.01 Jun. 2010
CONTENTS
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Security function
1. Overview ................................................................................................................. 1
2. Compliance with the ISO15408 standard................................................................ 1
3. Data to be protected................................................................................................ 1
4. Precautions for operation control ............................................................................ 2
Security Function
5. Checking the firmware version number................................................................... 4
5.1 Security authentication firmware version number................................................. 4
6. Accessing the Service Mode ................................................................................... 4
6.1 Access method to the Service Mode .................................................................... 4
6.2 Access lock of Service Mode................................................................................ 6
6.2.1 Access lock release procedure ..................................................................... 6
7. Enhancing the security function .............................................................................. 7
7.1 Details of settings ................................................................................................. 7
7.2 Security enhancing procedure .............................................................................. 7
7.2.1 Making and checking the service settings .................................................... 7
7.2.2 Requests to the administrator ..................................................................... 12
7.2.3 Functions disabled by the setting of Enhanced Security Mode .................. 13
7.2.4 Functions whose settings are changed by Enhanced Security Mode......... 13
8. Service Mode functions ......................................................................................... 16
8.1 Firmware Version................................................................................................ 16
8.1.1 Checking the firmware version number ...................................................... 16
8.2 CE Authentication function ................................................................................. 17
8.2.1 Setting the CE Authentication function ....................................................... 17
8.3 Administrator Password function ........................................................................ 18
8.3.1 Setting the administrator password............................................................. 18
8.4 CE Password function ........................................................................................ 20
8.4.1 Setting the CE password............................................................................. 20
8.5 Initialization function ........................................................................................... 23
8.5.1 Initialize method .......................................................................................... 25
8.6 HDD Format........................................................................................................ 26
8.6.1 HDD format execution procedure ............................................................... 27
8.7 HDD installation setting ...................................................................................... 28
8.7.1 HDD installation setting procedure.............................................................. 28
8.8 Operation ban release time setting..................................................................... 29
8.8.1 Operation ban release time setting procedure ............................................ 29
8.9 Administrator Unlocking function ........................................................................ 30
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Security Function Ver. 1.01 Jun. 2010
8.9.1 Administrator Unlocking function procedure ............................................... 30

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8.10 Bluetooth Settings .............................................................................................. 31

8.10.1 Bluetooth settings procedure ...................................................................... 31
9. Overwrite All Data function ................................................................................... 33
9.1 Overwrite All Data procedure ............................................................................. 33
9.2 Items to be cleared by Overwrite All Data .......................................................... 33
9.2.1 Items cleared by Overwrite All Data ........................................................... 33
10. Firmware rewriting ................................................................................................ 35
Security Function
10.1 Outline ................................................................................................................ 35

10.2 USB memory ...................................................................................................... 35
10.2.1 Preparation ................................................................................................. 35
10.2.2 Procedure ................................................................................................... 35
10.2.3 Action when data transfer fails.................................................................... 38
11. FAX function.......................................................................................................... 39
11.1 Installing/setting procedure of the FAX kit .......................................................... 39
11.1.1 Install procedure ......................................................................................... 39
11.1.2 Setting procedure ....................................................................................... 41
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Security Function Ver. 1.01 Jun. 2010 1. Overview
1. Overview
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This Service Manual contains the essential operating procedures and precautions for using
the security functions.
2. Compliance with the ISO15408 standard

This machine has an enhanced security function: Set the Enhanced Security Mode, in
Administrator Settings, to [ON].
The security functions offered by this machine comply with ISO15408/IEC15408 (level:
Security Function
EAL3).
3. Data to be protected
The underlying concept of this machine toward security is “to protect data that can be dis-
closed against the intention of users.”
The following types of image files that have been saved in the machine and made available
for use by its users are protected while the machine is being used.
• Image files saved by secure print
• Image files saved as ID & print document when print data is to be saved using the ID &
print setting function
• Image files saved in personal user box, public user box and group user box
The following types of data saved in the HDD are protected when use of a leased machine
is terminated at the end of the leasing contract, the machine is to be discarded, or when the
HDD is stolen.
• Image files saved by secure print
• Image files saved as ID & print document when print data is to be saved using the ID &
print setting function
• Image files saved in personal user box, public user box and group user box
• Image files of a job in the queue state
• Image files other than secure print document, ID & print document and user box file
• Data files left in the HDD data space, used as image files and not deleted through the
general deletion operation
• Temporary data files generated during print image file processing
• Destination recipient data (e-mail address, telephone number)
* “Secure print” represents the settings for the secure print document in the printer driver
interface.
This machine offers specific functions as data protection methods: the SSL function that
ensures confidentiality of images transmitted and received over the network and the
S/MIME function that is used for encrypting image files.
The concept of the SSL and S/MIME functions toward security in organizations is “to
ensure confidentiality in image data communication.”
The machine assumes an office environment that responds to most stringent security
requirements by carrying out communications of highly confidential image data transmitted
and received among different pieces of IT equipment within an office LAN via reliable paths
and protecting such data through proper encryption.
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4. Precautions for operation control Security Function Ver. 1.01 Jun. 2010
4. Precautions for operation control

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A. Requirements of the service engineer

The service engineer should take full responsibility for controlling the machine during his or
her procedures for setting up and servicing the machine so that no improper operations are
performed.
<To achieve effective security>

• The service engineer who sets up and services the machine should have completed the
course in security and be certified accordingly.
• The service engineer should swear that he or she would never disclose information as it
Security Function
relates to the settings of this machine to anybody in accordance with the Installation
Checklist contained in User’s Guide [Security Operations].
• The service engineer should perform his or her physical service jobs in the presence of
the administrator of the machine.
B. Protection of setting data in Service Mode

The CE password used to access Service Mode must be adequately controlled by the ser-
vice engineer concerned to ensure that it is not leaked. Make sure that any password that
could be easily guessed by a third person is not used as the CE password.

The CE password should:
• Not be one that is easily guessed by third persons.
• Not be known by any third person.
• Be changed at regular intervals.
• Be set again quickly if one has been initialized.
C. Network connection requirements for the machine

Packets being transmitted over the LAN installed in the office, in which the machine is
installed, should be protected from unauthorized manipulation. If the LAN is to be con-
nected to an outside network, no unauthorized attempt to establish connection from the
external network should be permitted.

• If the LAN, in which the machine is installed, is connected to an outside network, install a
firewall or similar network device to block any access to the machine from the outside
network and make the necessary settings.
• Configure the LAN installed in the office, in which the machine is installed, by using a
switching hub and other devices to ensure that the packets are protected from unautho-
rized manipulation.
• Provide an appropriate network control at all times to make sure that packets are pro-
tected from unauthorized manipulation and no other copying machine is connected with-
out prior notice to the office LAN to which this machine is connected.
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Security Function Ver. 1.01 Jun. 2010 4. Precautions for operation control
D. Machine maintenance control
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When the service engineer performs maintenance service jobs for the machine, he or she
should check the firmware version number and the checksum value, and make sure that
the system has not been altered.
E. Miscellaneous
The service engineer should explain to the administrator of the machine that the lan-
guages, in which the contents of the User’s Guide [Security Operations] have been evalu-
ated, are Japanese and English. He or she should also explain the way how to get the
manual in the language, in which it is evaluated.
Security Function
In addition, the service engineer should promptly provide the version of the User’s Guide
that has been evaluated for the user whenever the user needs one.
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5. Checking the firmware version number Security Function Ver. 1.01 Jun. 2010
5. Checking the firmware version number

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• Confirm the need to enhance or not to enhance the security function with the administra-
tor of this machine: If administrator wants to enhance, check the firmware version num-
ber and the checksum value.
• If the firmware version number of this machine is different from numbers shown in the list
below, it will be necessary to re-write to the firmware version corresponding to security.
Refer to P.35 for the method of how to re-write the firmware.
5.1 Security authentication firmware version number

Security Function
MFP Controller Ver. Check Sum

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Refer to P.16 for the method of checking the firmware version.
6. Accessing the Service Mode

6.1 Access method to the Service Mode
1. Press the Utility/Counter key.
2. Touch [Meter Count].
3. Touch [Check Details] on Meter Count display.
4. Press the following keys in this order:
Stop →0 →0 →Stop →0 →1
5. Enter the CE Password.
NOTE
• Authentication using the CE Password is carried out only if “ON” is set for
[CE Authentication] as accessed through [Service Mode] →[Enhanced Security].
A1UDS1E021DA
NOTE
• The CE password entered is displayed as “✱.”
• NEVER forget the CE password. When forgetting the CE password, call responsi-
ble person of KMBT.
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Security Function Ver. 1.01 Jun. 2010 6. Accessing the Service Mode
• If a wrong CE Password has been entered, no further entry can be made for 5 sec.
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Wait, therefore, for at least 5 sec. before attempting to enter the correct CE Pass-
word.
• Each time a wrong CE password is entered, the CE password illegal access count
is incremented by one.
When the access to the Service Mode has been successful with the correct CE
password entered, the CE password illegal access count is cleared and reset to 0.
• When “ON” is set for Enhanced Security Mode, or “Mode 2” is set for [Prohibited
Functions When Authentication Error] as accessed through [Administrator Set-
tings] →[Security Settings] →[Security Details], access to the Service Mode
Security Function
through the CE Password is restricted by the number of times (1 to 3) set for Pro-
hibited Functions When Authentication Error.
If the CE password illegal access count exceeds the set number of times, the
machine is then set into an access lock state. Then, access to the Service Mode
cannot be made until the access lock state is released.
For the procedure to release the access lock state, see P.6.
• To go from the CE password screen to another, enter the CE password and call the
Service Mode menu to the screen. Then, quit the Service Mode. You can also exit
from the CE password screen by turning OFF and ON the sub power switch; how-
ever, be careful that any jobs entered will be cleared at this time.
6. The Service Mode screen will appear.
A1UDS1E022DA
NOTE
• If you leave the site with the Service Mode setting screen being displayed, unau-
thorized changes could occur for any set values. When you finish the setting of
Service Mode, or if you have to leave the site by necessity when the Service Mode
has been set, be sure to press [Exit] to the basic screen.
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6. Accessing the Service Mode Security Function Ver. 1.01 Jun. 2010
6.2 Access lock of Service Mode

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• Use the following procedure to release the access lock state of the Service Mode.
Releasing the access lock state will also clear the illegal access count reached in CE
authentication.
6.2.1 Access lock release procedure

1. Turn off the sub power switch/main power switch and turn it on again more than 10 sec-
onds after.
2. Press the Utility/Counter key.
Security Function
3. Touch [Meter Count].

4. Touch [Check Details].
5. Touch [Coverage Rate].
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6. Press the following keys in this order:

Stop →0 →9 →3 →1 →7
(Performing this step will start the access lock release timer.)
7. Once started, the access lock release timer measures time intervals.
The access lock state is released when the period of time set through [Service Mode]
→[Enhanced Security] →[Operation Ban release time] elapses.
See P.29
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Security Function Ver. 1.01 Jun. 2010 7. Enhancing the security function
7. Enhancing the security function
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• Perform the Enhanced Security Mode procedures while making checks of installation
checklist in User’s Guide [Security Operations].
• To make the Enhanced Security Mode, service settings must first be made. Make the
necessary service settings and check that they have been correctly made.
7.1 Details of settings
Item Setting/Check Default Setting
Security Function
CE Authentication ON OFF
CE Password Set arbitrarily. 92729272
Image Controller Setting Check the setting of Controller 0. Controller 0
HDD installation setting Check the setting of Installed. Installed
Management Function Choice Check the setting of Unset. Unset
NOTE
• If any one of the above functions is not set properly, the machine does not allow
the Enhanced Security setting to be made.
• The CE Password must be set to any value other than the default one.
7.2 Security enhancing procedure

7.2.1 Making and checking the service settings
1. Call the Service Mode to the screen.
See P.4
2. Press the following keys in this order to display the Enhanced Security screen:
Stop →0 →Clear
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3. Touch [CE Authentication].
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7. Enhancing the security function Security Function Ver. 1.01 Jun. 2010
4. Touch [ON].
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Security Function
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5. Touch [END] and [CE Password].

6. The default setting is “92729272.” Using the keyboard shown on the display, enter
“92729272” in Current Password and touch [END].
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8
7. From the keyboard shown on the display, enter a new 8-digit password and touch
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[END].
NOTE
• Be sure to change the CE password.
• If the Password Rule setting is set to “ON,” a password consisting of only the
same character, one consisting of less than 8 digits, or the same password as that
set before the change cannot be set. In this case, therefore, do not set a password
having only the same character or one consisting of less than 8 digits.
• Set any value other than the default one for the CE Password.
Security Function
• Exiting from the Service Mode after the new CE password has been set validates
the setting of the new password.
ble person of KMBT.
A1UDS1E027DA
8. Type the new CE password again and touch [END].

9. Touch [System 2].
10. Touch [Image Controller Setting].
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11. Check that “Controller 0” is selected.

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Security Function
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12. Touch [END] to display the Service Mode screen.

14. Touch [HDD] and check that “Installed” is selected.
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15. Touch [END].

16. Touch [Firmware Version].
17. Touch [END] to display the Service Mode screen.
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18. Press the following keys in this order to display the Billing Setting screen:
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Stop →9
Security Function
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19. Touch [Management Function Choice].

20. Check that “UnSet” is selected and then touch [END].
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7.2.2 Requests to the administrator

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• When making the Enhance Security setting, the Administrator settings must first be
made. The administrator must perform or check the following settings.
Item Setting/Check Default Setting

Administrator Password Check that the password meets the requirements 12345678
of the Password Rules.
HDD backup utility Carry out the backup of the data using HDD ⎯
backup utility
Encryption Key Setting of encryption key. No setting
Security Function
User Authentication Check that either “MFP” or “External Server Not authenticated
(Active Directory only)” is set.
SSL Check that the registration of the self-certificate No setting
is performed to perform SSL communication
Enhanced Security Mode Set to ON. OFF
NOTE
• Make sure that the Administrator Password has been changed to one that meets
the requirements of the Password Rules.
• If the administrator of the machine registers a new Encryption Key when the
Enhanced Security is to be made, be sure first to perform [Physical Format] by
accessing [Service Mode] →[State Confirmation] →[HDD Format].
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7.2.3 Functions disabled by the setting of Enhanced Security Mode
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• Note that setting Enhanced Security Mode to “ON” disables the following functions.
(1) Terminal Debug (forcibly prohibited when Enhanced Security Mode is set to
“ON”)
(2) Print Data Capture (forcibly prohibited when Enhanced Security Mode is set to
“ON”)
(3) In CS Remote Care, the following operation is prohibited.
Rewriting instructions of firmware, communication of the account track counter
information, the setting renewal of the machine
(4) Firmware upgrading through Internet ISW (When the Enhanced Security Mode is
Security Function
set to ON, the setting of this function cannot be changed from “OFF.”)
7.2.4 Functions whose settings are changed by Enhanced Security Mode

• Setting the Enhanced Security Mode to [ON] changes the setting values of the following
functions.
When Enhanced Security mode is set to

Function Name Default Setting
[ON]
Password Rules
• To apply the password rule to Invalid Enable (not to be changed)
enhance security.
Prohibit Functions When Auth.
Mode 2 (not to be changed): Three times is
Error
set.
• To set the function for prohibit-
Mode 1 * The number of times can be changed to
ing Authentication operation in
once, twice, or three times. (It is twice, four
order to prevent the unautho-
or six times for WebDAV server password.)
rized access.
Secure Document Access Mode 2 (not to be changed)
Method * In association with Prohibit Functions
• To display the status of the When Auth. Error, the method is changed
Authentication system on the from authentication using Secure Document
Mode1
control panel for the Confiden- ID and password (Mode 1) to that using the
tial document access. password with the Secure Document first
narrowed down by Secure Document ID
(Mode 2).
Public User Access
• To permit use by a public user
having no user registration if Restrict Restrict (not to be changed)
user authentication setting has
been made.
User List
• To display the list key for User
OFF OFF (not to be changed)
names on User Authentication
screen.
Print without Authentication
• To allow or restrict printing
Restrict Restrict (not to be changed)
which user and account are not
specified.
User Box Admin. Setting
• To set whether to allow or
Restrict Restrict (not to be changed)
restrict the Box Administrator to
use the system.
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[ON]
SSL
• To set whether to encrypt OFF ON (not to be changed)
access by SSL.
SSL Encryption Strength AES-256,
AES/3DES
• To set the SSL encryption 3DES-168,
(not to be changed to one containing
strength for the SSL encryption RC4-128,DES-56,
strength lower than AES/3DES)
communication. RC4-40
Automatically Obtain Certificates
Security Function
No No (not to be changed)
of S/MIME
S/MIME Encryption Method 3DES 3DES (not to be changed to DES or RC-2)
FTP Server
• To set whether to use FTP ON OFF (not to be changed)
server or not.
SNMPv1/v2c
• To use when changing Write Read/Write enabled Only Read is enabled (not to be changed)
setting.
SNMP v3 Security Level and The security level can be selected from
auth/priv-password among [authpassword] and [auth/priv-pass-
• To set the security level for the auth/priv-password word].
Reading/Writing Authority User An 8-digit-or-more auth-password and priv-
which is used for SNMP v3. password can both be set.
Print Data Capture
• To set whether to allow or
Allow Restrict (not to be changed)
restrict capturing the Print Job
Data.
Network Setting Clear
• To clear the network setting
Enabled Restrict
through PageScope Web Con-
nection.
Administrator Password Change
Via Network
• To clear the network setting Enabled Restrict
through PageScope Web Con-
nection.
Release Time Settings
• To set the period of time to be The setting value should be 5 min. or more
5 min.
elapsed before the access lock (no value less than 5 can be set)
state is released.
Change by the user of destination
data previously registered Allow Restrict (not to be changed)
(Address Book and Program)
Secure Print User Box Preview Thumbnail View,
Detail View, and Only Detail View is enabled before password
Document Details are authentication (Mode 2)
enabled
Initialize (Network Settings)
• To clear the network related Enabled Restrict (not to be changed)
settings.
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[ON]
Image Log Transfer Settings
• Specifies whether to transfer
the input or output image data
to the server using whenever
MFP inputs or outputs image
data.
Internet ISW Set
• To set firmware upgrading by
Security Function
Internet ISW, and enable or
disable various settings.
Operation Ban release time
• To set the period of time to be
The setting value should be 5 min. or more
elapsed before the access lock 5 min.
(no value less than 5 can be set)
state is released in CE pass-
word authentication.
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8. Service Mode functions Security Function Ver. 1.01 Jun. 2010
8. Service Mode functions

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• The Service Mode is used to set various service functions.
8.1 Firmware Version

• This function is used to display the firmware version information of the machine.
When the Enhanced Security Mode settings are to be made, this function should be
used to check the firmware version number of the MFP Controller and the checksum
value against the security authentication version.
Security Function
8.1.1 Checking the firmware version number

See P.4
2. Touch [Firmware Version].
3. Check the Firmware version number of MFP Controller and the checksum value using
firmware version number.
A1UD0Y0-0100-GM0-00 A3A5
A1UDS1E032DA
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Security Function Ver. 1.01 Jun. 2010 8. Service Mode functions
8.2 CE Authentication function
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• The service engineer uses an 8-digit CE password for verifying his or her identity as ser-
vice engineer, as he or she attempts to use the functions available from the Service
Mode. Specific keys must first be entered before carrying out this authentication proce-
dure.
8.2.1 Setting the CE Authentication function

See P.4
Security Function
Stop →0 →Clear
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3. Touch [CE Authentication].

4. Touch [ON] and [END].
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8.3 Administrator Password function

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• This function is used when the administrator sets the administrator password. It also
allows a new administrator password to be set without requiring the entry of the currently
set administrator password. It is therefore used when the administrator forgets the
administrator password.
NOTE
• If the administrator password is temporarily changed by the service engineer,
never fail to have the administrator change the administrator password accord-
ingly.
Security Function
8.3.1 Setting the administrator password

See P.4
Stop →0 →Clear
A1UDS1E024DA
3. Touch [Administrator Password].
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4. Enter the default value “12345678” as the new password from the keyboard on the
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screen. Then, touch [END].
NOTE
• Use the default value “12345678” as the password used only temporarily.
Security Function
A1UDS1E034DA
5. Enter the new Administrator Password (the default value “12345678”) once again and
touch [END].
6. Get the Administrator of the machine to access the Administrator Settings using the
default password. Then, have him or her select the following functions in this order and
change the default password: [Administrator Settings] →[Security Settings] →[Admin-
istrator Password].
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8.4 CE Password function

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• The CE Password function is used to change the CE password to call the Service Mode
to the screen.
8.4.1 Setting the CE password

See P.4
Stop →0 →Clear
Security Function
A1UDS1E024DA
20
3. Touch [CE Password].
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4. Type the currently used CE password from the keyboard shown on the display and
touch [END].
NOTE
• If there is a mismatch in the CE Password between that currently set and that just
entered, the machine displays a message telling that the CE Password entered is
wrong. Enter the correct one.
• Each time a wrong CE password is entered, the CE password illegal access count
is incremented by one.
Security Function
When the access to the Service Mode has been successful with the correct CE
password entered, the CE password illegal access count is cleared and reset to 0.
• When “ON” is set for Enhanced Security Mode, or “Mode 2” is set for [Prohibited
Functions When Authentication Error] as accessed through [Administrator Set-
tings] →[Security Settings] →[Security Details], the machine is set into an access
lock state if a wrong CE password is entered a predetermined number of times.
Then, access to the Service Mode cannot be made until the access lock state is
released.
For the procedure to release the access lock state, see P.6.
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21
5. Type the 8-digit password to be newly used from the keyboard shown on the display
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and touch [END].
NOTE
• If Password Rules of Security Settings available from Administrator Settings is set
to “ON,” the machine does not accept any new password that contains only the
same character, consists of less than 8 digits, or that is the same as the previous
password.
• For the CE Password, set a value other than the default.
• Quitting the Service Mode after the new password has been set will validate the
Security Function
setting of the new password.

ble person of KMBT.
A1UDS1E036DA
6. Retype the new CE password and touch [END].
NOTE
• If there is a mismatch in the CE Password between that typed first and that just
typed, the machine displays a message telling that the CE Password entered is
wrong. In this case, set the CE Password once again.
Characters and symbols to be used for the CE password

• Numeric characters: 0 to 9
• Alpha characters: upper and lower case letters
• Symbols: !, #, $, %, &, ’, (, ), *, ,, -, ., /, :, ;, <, =, >, ?, @, [, \, ], ^, _, ‘, {, |, }, ~, +
Selectable from among a total of 93 characters
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8.5 Initialization function
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• The Data Clear function resets the current settings for various functions to the default
values.
• Since all subsequent data will be cleared, execute “Data Clear” function with care.
Once Data Clear has been executed, be sure to again designate the settings of
items whose data has been cleared.
(For the functions to be set in Administrator Settings, have the administrator make
the settings again.)
A. Items cleared by Clear All Data function
Security Function
Item Details
CE password CE password is reset to “92729272.”
Enhanced Security Mode Enhanced Security Mode is set to [OFF].
Administrator password Administrator password is reset to “12345678.”
Password Rules Password Rules is set to [OFF].
User Authentication User Authentication is set to [OFF], and the following setting is set
to “Restrict.”
• Public User
• User Name List
• Print without Authentication
User Box Admin. Setting User Box Admin. Setting is set to [Restrict].
HDD Encryption Setting HDD Encryption Setting function is set to OFF.
Temporary Data Overwrite Temporary Data Overwrite Setting is set to [OFF].
Service Mode/Administrator Settings
Setting
Prohibit Functions When Auth. Prohibit Functions When Auth. Error is set to [Mode1].
Error
Secure Documents Access Secure Documents Access Method is set to [Mode1].
Method (Linked to Prohibit Functions When Auth. Error)
FTP server function The following function is permitted.
• Print Data Capture
• Acquisition of VCM count data
Release Time Settings Release Time Settings is set to [5 min.].
Audit Log Settings Audit Log Settings is set to [No].
SNMP v1/v2c Write Setting of the SNMP v1/v2c Setting is set to “Enable.”
SNMP v3 Security Level Setting of the SNMP v3 Setting is set to “auth-
password/priv-password.”
SNMP password v3 SNMP password v3 is reset to the default value (MAC address).
WebDAV server password WebDAV server password is reset to the default value (sysadm).
Network Setting The currently set network settings (DNS Server setting, IP
Address setting, SMTP Server setting, NetWare Setting, NetBIOS
setting and AppleTalk Printer Name setting) is cleared and reset
to the default setting.
SSL-compliant protocol All are set to OFF.
settings
System Auto Reset System Auto Reset is set to [1 min.].
23
Item Details
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SSL certificate Deletes the currently set SSL certificate.

(PageScope Web Connection)
SSL encryption strength Deletes the currently set SSL encryption strength setting.
Administrator Password Enables a change of the Administrator password made over the
Change via Network network.
User registration data All information on the user registered with the machine is deleted.
Security Function
Others
Account track registration data All information on the account track registered with the machine is
deleted.
Use Box registration data/files All information on the box registered with the machine and files
saved in the box are deleted.
Secure Print Document ID/ All information on Secure Print Document registered with, and
Password/File files saved in, the machine are deleted.
One-Touch Registration Data/ All is deleted.
S/MIME certificate data
Change made by the user of Change by the user is enabled of destination registration.
destination registration
B. Items cleared by Clear Individual Data (Network Setting Data)
Item Details
FTP server function The following function is permitted.
• Print Data Capture
• Acquisition of VCM count data
SNMP v1/v2c Write Setting of the SNMP v1/v2c Setting is set to “Enable.”
Administrator Settings
SNMP v3 Security Level Setting of the SNMP v3 Setting is set to “auth-

password/priv-password.”
SNMP password v3 SNMP password v3 is reset to the default value (MAC address).
Network Setting The currently set network settings (DNS Server setting, IP
SSL-compliant protocol All are set to OFF.
settings
Others
24
8.5.1 Initialize method
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See P.4
3. Touch [Initialization].
4. Select [Clear All Data] or the clear item in [Clear Individual Data] and press the Start
key.
Security Function
A1UDS1E037DA
5. When “OK” is displayed, turn off the main power switch and turn it on again more than
10 seconds after.
NOTE
When the Clear All Data function has been executed, be sure to make the following
settings again.
• Since the CE Password is reset to the default value, be sure to set once again a CE
Password that meets the requirements of the Password Rules.
• Since the Administrator Password is reset to the default value, be sure to have the
administrator of the machine set once again an Administrator Password that
meets the requirements of the Password Rules.
• Since the SNMP Password v3 is reset to the default value (MAC address), be sure
to have the administrator of the machine set once again a password that meets the
requirements of the Password Rules.
• If you leave the site with the Service Mode setting screen being displayed, unau-
thorized changes could occur for any set values. When you finish the setting of
Service Mode, or if you have to leave the site by necessity when the Service Mode
has been set, be sure to press [Exit] to the main screen.
• Since the Enhanced Security Mode is reset to “OFF,” be sure to have the adminis-
trator set the Enhanced Security Mode to “ON.”
When the Clear Individual Data (Network Setting Data) function has been executed,
be sure to make the following settings again.
• Since the SNMP Password v3 is reset to the default value (MAC address), be sure
to have the administrator of the machine set once again a password that meets the
requirements of the Password Rules.
25
8.6 HDD Format

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• Do not perform HDD format carelessly, as performing HDD format clears the fol-
lowing data. Whenever HDD format is executed, be sure to make the settings again
for the types of data that have been reset. (For the functions available from Admin-
istrator Settings, have the administrator make the settings again.)
Security Function
A1UDS1E038DA
A. Items cleared by HDD format

Item Details
Enhanced Security Mode Set to [OFF]
User Authentication Set to [OFF]

Public User Access Set to [Restrict]
User Name List Set to [OFF]
Print Without Authentication Set to [Restrict]
User Box Admin. Setting Set to [Restrict]
SSL-compliant protocol settings All are set to OFF.
Administrator Password Change Enables a change of the Administrator password made over the
via Network network.
User registration data All information on the user registered with the machine is
Others
deleted.
Account registration data Deletes all account track-related data that has been registered.
Secure Print ID/Password/ Deletes all Secure Print Document-related information and files
Document saved
Destination recipient data files/ All is deleted.
S/MIME certificate data
26
8.6.1 HDD format execution procedure
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See P.4
2. Touch [State Confirmation].
3. Touch [Memory/HDD Adj.].
4. Touch [↓].
5. Touch [HDD Format].
6. Touch [Physical Format] or [Logical Format] and press the Start key.
Security Function
A1UDS1E038DA
7. HDD format is automatically terminated as soon as it is completed.

8. Turn off the main power switch and turn it on again more than 10 seconds after.
27
8.7 HDD installation setting

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• HDD installation setting sets whether the hard disk is installed or not.
• Changing the HDD installation setting from “Installed” to “Not Installed” will clear the fol-
lowing types of data. Do not do that carelessly.
If the HDD installation setting is made again, be sure to make the settings again for those
that have been changed. (Have the administrator make the settings again for the setting
items of Administrator Settings.)
Item Details
Enhanced Security Mode Enhanced Security Mode is set to [OFF].
Security Function
User Authentication User Authentication is set to [OFF], and the following setting
is set to “Restrict.”
• Public User
• User Name List
• Print without Authentication
Box functions It is not possible to use.
NOTE
• If the HDD installation setting is changed to “Not Installed” and then back to
“Installed” again, reusing the original hard disk will allow image files stored in the
box or secure print documents to be used. Note, however, that all boxes become
Public.
8.7.1 HDD installation setting procedure

See P.4
3. Touch [HDD].
4. Touch [Installed] or [Not Installed].
A1UDS1E029DA
5. Touch [END] and exit the Service Mode.
28
8.8 Operation ban release time setting
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• This function is used to set the period of time to be elapsed before the access lock state
is released.
• When the access lock release operation is performed, the machine measures the period
of time set with this function and releases the access lock state after the lapse of the set
period of time.
8.8.1 Operation ban release time setting procedure
See P.4
Security Function
Stop →0 →Clear
A1UDS1E024DA
3. Touch [Operation Ban release time].

4. Enter the time from the 10-key pad and touch [END].
NOTE
• The setting time ranges from 1 to 60 min. (default value: 5 min.).
If the Enhanced Security Mode has been set to “ON,” however, the value that can
be set should be at least 5 min.
A1UDS1E039DA
29
8.9 Administrator Unlocking function

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• When Administrator authentication using the Administrator password is set into an

access lock state, this function may be used to release the access lock state.
• The access lock state for the Administrator password authentication can generally be
released by turning OFF and ON the main power switch and upon the lapse of the period
of time to be elapsed before the access lock state is released. This function, however,
overrides these events, allowing the access lock state to be released regardless of these
events.
8.9.1 Administrator Unlocking function procedure

Security Function
See P.4
Stop →0 →Clear
A1UDS1E024DA
3. Touch [Administrator Unlocking].

4. Touch [Unlocking].
A1UDS1E040DA
5. Check that “OK” appears on the screen and then touch [END].
30
8.10 Bluetooth Settings
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• When printng images from the device via Bluetooth communication, it is necessary to
install the optional local interface kit EK-605 and set the bluetooth setting in the service
mode.
8.10.1 Bluetooth settings procedure

See P.4
2. Touch [System 2], and touch [→].
Security Function
A1UDS1E046DA
3. Touch [Bluetooth Settings].
A1UDS1E047DA
31
4. Touch [Effective], and touch [END].

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Security Function
A1UDS1E048DA
32
Security Function Ver. 1.01 Jun. 2010 9. Overwrite All Data function
9. Overwrite All Data function
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• The Overwrite All Data function overwrites and deletes all data saved in all areas of the
HDD and resets all passwords stored in NVRAM to the default settings. It can be used
when the machine is to be discarded or use of a leased machine is terminated at the end
of the leasing contract, thereby properly blocking leaks of data.
9.1 Overwrite All Data procedure

• The Overwrite All Data function can be set by the following.
[Administrator Settings] →[Security Settings] →[HDD Settings] →[Overwrite All Data]
Security Function
• For the details of Overwrite All Data procedure, see the User’s Guide Security Opera-
tions.
9.2 Items to be cleared by Overwrite All Data

• If the administrator of the machine executes Overwrite All Data by mistake, all
items that have been cleared must be set or registered again.
(For the items to be set in Administrator Settings, be sure to have the administra-
tor perform the setting and registration procedures again.)
9.2.1 Items cleared by Overwrite All Data
Item Contents
Encryption key The currently set encryption key is cleared.
Administrator Password The currently set password is cleared and reset to the default set-
ting.
SNMP Password The currently set password is cleared and reset to the default set-
ting (MAC address).
Network Settings The currently set network settings (DNS Server setting, IP
User registration data All information on the user registered with the machine is deleted.
Others
Account registration data Deletes all account track-related data that has been registered.
Secure Print ID/Password/ Deletes all Secure Print Document-related information and files
Document saved.
ID & print document Deletes all ID & Print Documents saved in ID & Print User Box.
33
9. Overwrite All Data function Security Function Ver. 1.01 Jun. 2010
Image File The following data is deleted:

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• Image files other than Secure Print Documents, ID & Print Doc-
uments, and User Box files
• Image files of jobs in queue state
• Data files left in the HDD data space, used as image files and
not deleted through the general deletion operation
• Temporary data files generated during print image file process-
Others
ing
Deletes all destination recipient data including e-mail addresses
Destination recipient data files
and telephone numbers
Security Function
S/MIME certificate Deletes the currently set S/MIME certificate

SSL/TLS setting The settings are cleared.
NVRAM data backup area * Clears all data that has been backed up.
* NVRAM data backup area

• The data saved in NVRAM is stored in the backup area at regular intervals or through
manual processing.
• The data saved in NVRAM is subjected to an abnormality check through comparison
made against the backed up data when the main power switch is turned on or upon
updating of data.
34
Security Function Ver. 1.01 Jun. 2010 10. Firmware rewriting
10. Firmware rewriting
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10.1 Outline
• There are two ways to update the firmware: One is by directly connecting with the main
body using the USB memory device, and the other is by downloading over a network
using the Internet ISW.
10.2 USB memory

10.2.1 Preparation
Security Function
• Conditions for USB memory which can be used for updating the firmware are as follows:
- Without security function added (security function can be turned off)
- Memory with 1 GB to 2 GB are recommended (One with 4 GB or more may not oper-
ate)
- Corresponds to USB 2.0
- Formatted with FAT32 type
- A USB flash memory that appears as multiple drives on a computer cannot be used.
10.2.2 Procedure
1. Connect the USB to the PC, and copy the firmware data to the USB memory.
NOTE
• The firmware data to be updated must be copied to the root directory with the file
name “A1UDFW. tar.”
• More than one firmware data with a single model or multiple models can be stored
in the USB memory. (Maximum of fifteen files)
When storing more than one firmware data, make a folder with a name “(model
code) FW” (“A1UDFW” for this machine) right under the root directory.
(File names can be set arbitrarily)
• When making a folder and storing more than one firmware data, it is also neces-
sary to copy the firmware data “A0EDFW. tar” to the root directly.
2. Turn OFF the main power switch and the sub power switch.
3. Remove the screw [1].
4. Lift up the cover [2] of the service port.
5. Insert the USB memory device to the service port [3] for service.
[1]
[2] [3]
A1UDF2C173DA
35
10. Firmware rewriting Security Function Ver. 1.01 Jun. 2010
NOTE
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• USB memory must be connected with the main power switch/sub power switch
off.
• When updating the firmware, use the service port for the service.
It cannot be updated when connected to another service port.
6. Turn ON the main power switch and the sub power switch.
7. Control panel shows F/W items to be updated, and select the particular type of F/W to
be updated. (Select [YES].)
Security Function
A1UDF2C536DA
F/W to be updated Appropriate board Remark

MFP CONTROLLER MFP board (MFPB)
SCANNER MFP board (MFPB)
PRINTER Printer control board (PRCB)
FAX BOARD CONTROLLER1 Fax board (Main) Only when the FK-508 is mounted
FAX BOARD CONTROLLER2 Fax board (Sub) Only when the FK-508 is mounted
ADF (DF-M) DF control board (DFCB)
FINISHER FNS control board (FSCB) Only when the FS-527/529 is
RU Transfer control board (TRCB) mounted
SD SD drive board (SDDB) Only when the SD-509 is mounted
DSC1 DSC board Only when the SC-507 is mounted
DSC2 Not used
NOTE
• Unless one of the keys on the control panel is pressed, firmware is automatically
updated after 30 seconds when the main power switch/sub power switch is turned
on.
• When the BootRom file is in the firmware data, [RootRom] key is displayed. Press-
ing the key updates data.
• When more than one firmware are stored in step 1, pressing [FW Data Select]
enables selection. (Data of other models cannot be selected.)
(Data with * at the left top of data selection screen will be the default data copied to
the root directly in the USB memory.)
36
Security Function Ver. 1.01 Jun. 2010 10. Firmware rewriting
8. Press the [START]. (At this time, the Start key starts blinking red.)
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9. Check that the control panel shows the message indicating that the data has been
rewritten correctly ([Downloading Completed]). Check also the check sum value
([Check Sum ####]) shown on the control panel. (The Start key lights blue.)
10. Turn OFF the main power switch and the sub power switch.
11. Remove the USB memory device, and fix the cover of the USB port using a screw.
12. Turn ON the main power switch and the sub power switch.
NOTE
• When turning the main power switch ON for the first time after the firmware is
Security Function
updated, data may sometimes be internally updated.
In that case, the following message will be displayed. Never turn the main power
switch OFF until either the serial number input screen or the trouble code screen
is displayed.
A1UDS1E049DA

14. Select [Firmware Version].
15. Make sure if the version of firmware is updated.
37
10. Firmware rewriting Security Function Ver. 1.01 Jun. 2010
10.2.3 Action when data transfer fails

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• If “NG” appears on the control panel, indicating that rewriting has been unsuccessful (in
which case the Start key lights up red), take the following steps.
1. Perform the data rewriting procedure again.
2. If the procedure is abnormally terminated, change the USB memory for a new one and
try another rewriting sequence.
3. If the procedure is still abnormally terminated, change the board that has caused “NG”
and carry out data rewriting procedure.
Security Function
F/W to be updated Appropriate board Remark

MFP CONTROLLER MFP board (MFPB)
SCANNER MFP board (MFPB)
PRINTER Printer control board (PRCB)
FAX BOARD CONTROLLER1 Fax board (Main) Only when the FK-508 is mounted
FAX BOARD CONTROLLER2 Fax board (Sub) Only when the FK-508 is mounted
ADF (DF-M) DF control board (DFCB)
FINISHER FNS control board (FSCB) Only when the FS-527/529 is
RU Transfer control board (TRCB) mounted
SD SD drive board (SDDB) Only when the SD-509 is mounted
DSC1 DSC board Only when the SC-507 is mounted
DSC2 Not used
38
Security Function Ver. 1.01 Jun. 2010 11. FAX function
11. FAX function
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NOTE
• When the user use the machine with the facsimile function, it is necessary to
install and setting the optional FAX kit FK-508 properly by the service engineer.
11.1 Installing/setting procedure of the FAX kit

11.1.1 Install procedure
1. Turn off the machine and unplug the power cord from the power outlet.
Security Function
2. Remove the cover from the back of the machine. (Four screws)
3. Open the door located on the right side of the machine and remove the lower shield
cover. (Two screws)
NOTE
• When adding the line2, remove the upper shield cover. (Two screws)
<When setting up the line1>

4. Connect the two cables to the fax board. (Supplied cables A/B)
5. Secure the fax board to the machine. (Four supplied screws)
NOTE
• Make sure that the fax board switch is in the “Line1” position.
• Push the fax board against the machine to remove clearance between the machine
plate and the fax board.
6. Attach the cord clamp A’s to the plate. (Three supplied cord clamp A’s)
7. Attach the edge cover to the plate. (One supplied edge cover)
8. Pass the two cables connected to the fax board in step 4 through the three cord clamp
A’s and the edge cover.
9. Connect the other ends of the two cables to the machine board.
NOTE
• Connect them to the connectors on the right hand side.
10. Attach the supplied ferrite core around the cable B. (One supplied ferrite core)
<When setting up the line2>

11. Connect the two cables to the fax board. (Supplied cables A/B)
12. Remove the two screws from the machine board.
13. Screw the shoulder screws into the holes from which the two screws are removed in
step 12. (Two supplied shoulder screws)
14. Secure the fax board to the machine. (Four supplied screws)
NOTE
• Flip the fax board switch to “Line2.”
• Push the fax board against the machine to remove clearance between the machine
plate and the fax board.
15. Pass the cable A through the three cord clamp A’s and the edge cover.
39
11. FAX function Security Function Ver. 1.01 Jun. 2010
16. Pass the cable B through the edge cover and the cord clamp A’s (1) (2).
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NOTE
• When routing the cable B in the cord clamp A (2), pass the cable B at the rear side
of the cord clamp A (2), fold the cable back, and pass it through the cord clamp A
(2).
• Make sure that the cable B does not run directly behind the screw hole as shown
in the illustration.
17. Connect the other ends of the two cables to the machine board.
18. Install the cover removed in step 2. (Four screws)
Security Function
<When connecting the modular cable to the line1>

19. Attach the wire saddle (S). (One supplied wire saddle (S))
20. Connect the modular cable. (One supplied modular cable)
NOTE
• Insert the modular cable into the modular jack (LINE1) on the right side of the
machine.
21. Pass the modular cable through the wire saddle (S).
22. Route the modular cable.
23. Close the door of the cover.
NOTE
• Pass the modular cable through the hole.
<When connecting the modular cable to the line2>

24. Connect the modular cable. (One supplied modular cable)
NOTE
• Insert the modular cable into the modular jack (LINE2) on the right side of the
machine.
25. Hold the modular cable in place with the cord clamp B’s. (Two supplied cord clamp B’s)
26. Pass the modular cable through the wire saddle (S).
27. Route the modular cable.
28. Close the door of the cover.
NOTE
• Pass the modular cable through the hole.
40
11.1.2 Setting procedure
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A. Setting the FAX (circuit 1)
1. Plug the power cord into the power outlet and turn on the machine.
2. Display the Service Mode screen.
3. Touch “System 2.”
4. Touch “Option Board Status.”
5. Touch “Set” of FAX (circuit 1).
6. Touch “END.”
8. Touch “Marketing Area.”
Security Function
9. Touch “Fax Target.”
10. Use the +/- key to select the Target Area (Refer to the list below).
Country code setting for FAX

U.S. US Poland EU* (PL)
Canada CA Taiwan TW
Germany DE Australia AU
U.K. EU* (GB) New Zealand NZ
France EU* (FR) Hong Kong HK
Switzerland EU* (CH) Malaysia MY
Netherlands EU* (NL) Singapore SG
Belgium EU* (BE) South Africa ZA
Austria EU* (AT) China CN
Norway EU* (NO) Korea KR
Sweden EU* (SE) Argentina AR
Finland EU* (FI) Brazil BR
Ireland EU* (IE) Saudi Arabia SA
Denmark EU* (DK) Russia RU
Spain EU* (ES) Phillipines PH
Portugal EU* (PT) Vietnam VN
Italy EU* (IT)
NOTE
• Set OT for countries other than the ones listed above.
* Select the appropriate country code according to the dial system used in the installation
place. For DTMF, select “EU,” and for dial pulse, select “each destination country code.”
11. Touch “END” twice.

12. Touch “FAX.”
13. Touch “Initialization.”
14. Touch “Fax Function Parameter” and “Communication Journal Data.”
15. Touch “Yes.”
17. Touch “END.”
18. Touch “Exit” on the Service Mode screen.
19. Turn OFF and ON the Main Power Switch.
41
B. Caution when performing dial transfer

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After setting the country code, dialing operations may be selected after the switchboard dial
tone is detected depending on the destination. In this case, depending on the switchboard
connected to the machine and the type of dial tone received from the switchboard, dialing
operations may not be available.
If that happens, you may be able to avoid the problem with the following setting.
(1) Turn the Dial Tone Detection function OFF

2. Touch “FAX.”
3. Touch “NetWork.”
Security Function
4. Touch “Network Setting 2.”

5. Touch “OFF” of Dial Tone Detection.
6. Touch “END.”
C. Affixing the labels

1. Affix the label furnished with the kit to the position shown below.
2. Affix the label (Super G3 label) furnished with the machine to the position shown below.
D. Setting the FAX (circuit 2)

1. Plug the power cord into the power outlet and turn on the machine.
4. Touch “Option Board Status.”
5. Touch “Set” of FAX (circuit 2).
6. Touch “END.”
7. Touch “FAX.”
8. Touch “Line2.”
9. Touch “Initialization.”
10. Touch “Fax Function Parameter.”
13. Touch “END.”
16. Perform the sending and receiving tests between the Machine and either the store
which offers the service or the local retailer, to check that it can be operated normally.
42
E. Caution when performing dial transfer
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After setting the country code, dialing operations may be selected after the switchboard dial
tone is detected depending on the destination. In this case, depending on the switchboard
connected to the machine and the type of dial tone received from the switchboard, dialing
operations may not be available.
If that happens, you may be able to avoid the problem with the following setting.
(1) Turn the Dial Tone Detection function OFF

2. Touch “FAX.”
3. Touch “Line2.”
Security Function
4. Touch “NetWork.”
5. Touch “Network Setting 2.”
6. Touch “OFF” of Dial Tone Detection.
7. Touch “END.”
43
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Security Function
Blank Page
44
Printed in Japan
Use of this manual should be strictly supervised to
DDA1UD-AD-SE1
avoid disclosure of confidential information.

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SERVICE MANUAL SECURITY FUNCTION

This Service Manual (Ver. 1.01) describes bizhub 423/bizhub 363

2010/06 1.01 — Revised

8.9.1 Administrator Unlocking function procedure ............................................... 30

8.10 Bluetooth Settings .............................................................................................. 31

10.1 Outline ................................................................................................................ 35

2. Compliance with the ISO15408 standard

4. Precautions for operation control

A. Requirements of the service engineer

<To achieve effective security>

B. Protection of setting data in Service Mode

<To achieve effective security>

C. Network connection requirements for the machine

<To achieve effective security>

D. Machine maintenance control

5. Checking the firmware version number

5.1 Security authentication firmware version number

MFP Controller Ver. Check Sum

6. Accessing the Service Mode

6. The Service Mode screen will appear.

6.2 Access lock of Service Mode

6.2.1 Access lock release procedure

3. Touch [Meter Count].

6. Press the following keys in this order:

7. Enhancing the security function

7.1 Details of settings

Item Setting/Check Default Setting

7.2 Security enhancing procedure

3. Touch [CE Authentication].

5. Touch [END] and [CE Password].

8. Type the new CE password again and touch [END].

11. Check that “Controller 0” is selected.

12. Touch [END] to display the Service Mode screen.

15. Touch [END].

19. Touch [Management Function Choice].

7.2.2 Requests to the administrator

Item Setting/Check Default Setting

7.2.3 Functions disabled by the setting of Enhanced Security Mode

7.2.4 Functions whose settings are changed by Enhanced Security Mode

When Enhanced Security mode is set to

When Enhanced Security mode is set to

Function Name Default Setting

When Enhanced Security mode is set to

8. Service Mode functions

• The Service Mode is used to set various service functions.

8.1 Firmware Version

8.1.1 Checking the firmware version number

8.2 CE Authentication function

8.2.1 Setting the CE Authentication function

3. Touch [CE Authentication].

8.3 Administrator Password function

8.3.1 Setting the administrator password

3. Touch [Administrator Password].

8.4 CE Password function

8.4.1 Setting the CE password

3. Touch [CE Password].

and touch [END].

setting of the new password.

6. Retype the new CE password and touch [END].

Characters and symbols to be used for the CE password

8.5 Initialization function

A. Items cleared by Clear All Data function

SSL certificate Deletes the currently set SSL certificate.