“Chats Templates”

Assalam o alikum how can we help you?

Walaikum Assalam how may we assist you?

Hi, how may we assist you?

Is there anything else I can help you with?

Thanks for reaching out to us to take care of Allah Hafiz.

Please wait let me check your details.

Kindly share the tracking ID with us so that we may look into it and update you accordingly

kindly share your concern with us. We are here to assist you.

The mentioned Consignment has successfully arrived at the destination and will be on route to
the provided address of the consignee for delivery.

The mentioned shipment hasn't arrived at our origin yet after arrival it will deliver in 24 hours.

The mentioned shipment was dispatched from our end and it is already successfully returned to
the shipper

The mentioned shipment has been re-attempted as per your request, you will have to self-
collect from Sheikhupura our courier will contact you and guide the address.

Mentioned shipment is already out on route for the delivery and will be delivered today

Alright sir you will receive a COD proposal from our side by day end Rates and all other policies
are mentioned on that kindly read and fill up the requirements on the provided registration link.

Apologies we are unauthorized to share these details

The mentioned shipment is pending for confirmation, you will shortly receive a confirmation call
from our end by one of our concerned agents, kindly be responsive on confirmation calls and
further instruct us about the shipment.

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 “Content Templates”

General Apology:
· Our extreme apologies. We deeply regret such disruption caused. Your request is being
forwarded to the concerned department to look into it, so that necessary action can be taken to
facilitate you better.

· We express our utmost regrets to the disappointment you had to face from our end. Your
concerns are being forwarded to the authorized department; the concerned department will get
back to you in this regard and take necessary actions so that we may facilitate you better from
onwards.

· We are extremely sorry for not getting back to you sooner, we deeply regret such
unnecessary delay caused from our end. Your complaint is being forwarded to the concerned
department so that they may look into and entertain you accordingly and try to resolve your
issue without any further delays.

· Thank you for your patience in waiting for a response, our sincere apologies for the delay of
your shipment, your issue is submitted in the concerned dept to look into and resolve at top
priority avoiding any further delays. We will soon update you regarding the progress of your
shipment.

· It is with great distress and guilt that we received your email concerning the problems you
had with our logistics services, We would like to assure you that we here at TRAX are taking all
the necessary measures to prevent this from happening again in the future and it will be our
major focus to try our best to facilitate you better from onwards.

Service Request:
· A service request was launched from our end marking the urgency of your shipment, it will
be looked into accordingly and assigned agent will entertain you by trying to resolve it at top
priority, kindly wait for its outcome.

· A service request was launched from our end to change the address of said shipment,
consignee’s address will be updated and shipment will be processed and delivered accordingly
to the new updated address.
· A service request was launched from our end to change the COD amount of said shipment,
shipments COD amount will be updated and shipment will be processed accordingly with
updated COD amount.

Complaint In-Process:
· A complaint was launched on the subject of said shipment and it is currently under-process,
assigned agent of your complaint from our complaints department will get back to you shortly
with constructive response. Kindly wait for the resolution.

· The complaints were launched on the subjects of said shipments and they are currently
under-process, assigned agent of your complaints from our complaints department will get back
to you shortly with constructive response. Kindly wait for the resolution.

Claim In-Process:
· Mentioned shipment was marked as lost/damaged from our end, our extreme apologies for
such troubles caused. To make it up to your expectations, it is requested for you to kindly lock a
claim on your portal stating your issue, claims dept will then proceed with entertaining you and
will try their best to resolve it without any further delays. Please note this process involves
thorough investigation so it might take some time. Your support and patience in this regard will
be appreciated.

· Please note your case is under scrutiny in the claims department, the circle of claim-
resolution is 15 working days, if there’s any update about this CN/CLAIM, our claims team will
get in touch with you by means of email, CRM or call and revive you about the end at earliest.

COD ACCOUNT INTRO:

Thank you for considering Trax Logistics, we here at TRAX look forward to work with you and
assist you better. Kindly mention your name, provide your contact and also mention the city you
operate from so that we may forward your details to the concerned department. You will receive
our COD account Proposal at day end by the means of email, rates charges, and all our other
services and policies are mentioned in the proposal. Please go through our Proposal thoroughly
and fulfill all the requirements, our sales team will then proceed with the account activation
process and contact you regarding other COD account queries.
Thank you for considering Trax Logistics, we here at TRAX look forward to work with you and
assist you better. Kindly mention the city you operate from so that we may forward your details
to the concerned department. You will receive our COD account Proposal at day end by the
means of email, rates charges and all our other services and policies are mentioned in the
proposal. Please go through our Proposal thoroughly and fulfill all the requirements, our sales
team will then proceed with account activation process and contact you regarding other COD
account queries.

Request Forwarded:
· Your request is being forwarded to the concerned department to do the needful, we will
soon update you regarding this issue from our end.

PICK-UP of Booked Shipments:

· Apologies for the postponement, your request is being forwarded to the concerned
department to arrange pick up of said booked shipment. Assigned rider will soon pick up your
shipment.

· Apologies for the postponement, your request is being forwarded to the concerned
department to arrange pick up of said booked shipments. Assigned rider will soon pick up your
shipments.

Shipment-Arrived-at-Origin:
· Concerned department have received your mentioned shipment and it has successfully
arrived at our warehouse, shipment will be loaded in cargo for transit and will be on route for the
destination. The transportation process takes time, kindly be patient.

· Concerned department have received your mentioned shipments and they have
successfully arrived at our warehouse, shipments will be loaded in cargoes for transit and will be
on route for the destination. The transportation process takes time, kindly be patient.

Arrival of Dispatched Shipments:

· In-order to proceed with the marking of arrival of mentioned shipment, we require a
receiving sheet signed by the assigned rider at the time of pick-up of said shipment. Kindly
provide said receiving so that we may look into and confirm that your shipment has arrived,
update its status on the portal and furthermore arrange transport of your dispatched shipment.

· In-order to proceed with the marking of arrival of mentioned shipments, we require a

receiving sheet signed by the assigned rider at the time of pick-up of said shipments. Kindly
provide said receiving so that we may look into and confirm that your shipments have arrived,
update their status on the portal and furthermore arrange transport of your dispatched
shipments.

In-Transit Shipments:
· Mentioned consignment at present is already loaded in cargo and is being transported for
the destination, consignment will be out on route for the delivery as soon as it arrives Kindly be
patient.

· Mentioned consignments at present are already loaded in cargoes and are being
transported for the destination, consignments will be out on route for the delivery as soon as
they arrive. Kindly be patient.

Arrived-at-Destination Shipments:
· Mentioned Consignment have successfully arrived at the destination and will be on route to
the provided address of the consignee for delivery. Kindly be patient, consignment will be
delivered soon.

· Mentioned Consignments have successfully arrived at the destination and will be on route to
the provided addresses of the consignee’s for delivery. Kindly be patient, consignments will be
delivered soon.

Out-for-Delivery:
· Mentioned shipment is already out on route for the delivery and will be delivered soon,
kindly inform the consignee of said shipment to be responsive when the rider makes contact so
that the shipment can be delivered successfully.

· Mentioned shipments are already out on route for the deliveries and will be delivered soon,
kindly inform the consignee’s of said shipments to be responsive when the rider makes contact
so that the shipments can be delivered successfully.
Shipment-delivery-Unsuccessful:
· Shipment could not be delivered successfully as the consignee of said shipment was not
available or was unresponsive when the rider went for delivery, our rider will be out on route to
deliver the shipment again shortly, kindly inform the consignee to be responsive when the rider
makes contact so that the shipment can be delivered successfully.

· Shipment could not be delivered successfully as the address of consignee was closed when
the rider went for delivery, our rider will be out on route to deliver the shipment again shortly,
kindly inform the consignee to be responsive when the rider makes contact so that the shipment
can be delivered successfully.

Shipment-Not-Attempted:
· Delivery of mentioned shipment was not attempted due to uncertain weather, shipment will
be out on route shortly again for delivery. Kindly be patient it will be delivered soon. Kindly
inform the consignee to be responsive when the rider makes contact so that the shipment can
be delivered successfully.

· Delivery of mentioned shipment could not be attempted due to the rider’s accident,
shipment will be on route shortly again for delivery. Kindly be patient it will be delivered soon.
Kindly inform the consignee to be responsive when the rider makes contact so that the shipment
can be delivered successfully.

Return-Confirmation-Pending:
· Mentioned shipment is pending for confirmation, consignee of said shipment will shortly
receive a confirmation call from our end by one of our concerned agent, kindly inform the
consignee to be responsive on confirmation calls and further instruct us about the shipment.

· Mentioned shipment(s) are pending for confirmation, consignee’s of said shipments will
shortly receive a confirmation call from our end by one of our concerned agent, kindly inform
them to be responsive on confirmation calls and further instruct us about these shipments.
Shipment-Re-Attempt-Requested:
· Re-Attempt of mentioned shipment was requested from your end, consignee of mentioned
shipment will shortly receive a confirmation call from one of our concerned agent, kindly inform
the consignee to be responsive on confirmation calls so that we may proceed with the approval
of your requested re-attempt and arrange its delivery again.

· Re-Attempt of mentioned shipments were requested from your end, consignee’s of

mentioned shipments will shortly receive a confirmation call from one of our concerned agent,
kindly inform the consignee’s to be responsive on confirmation calls so that we may proceed
with the approval of your requested re-attempts and arrange their deliveries again.

Shipment-Re-Attempted:
· Mentioned shipment has been re-attempted as per the consignee’s request, shipment will
be shortly out on route again for the delivery. It will be delivered soon.

· Mentioned shipment has been re-attempted as per your request, shipment will be shortly
out on route again for the delivery. It will be delivered soon.

Return-Confirm:
· Return of your mentioned shipment was marked confirmed as the consignee was
continuously unresponsive on confirmation calls, shipment will be dispatched from our end soon
for return and will be returned to you soon.

· Return of your mentioned shipments were marked confirmed as the consignees were
continuously unresponsive on confirmation calls, shipments will be dispatched from our end
soon for return and will be returned to you soon.

· Return of your mentioned shipment was marked confirmed as the consignee of said
shipment refused for it on confirmation call, shipment will be dispatched from our end soon for
return and will be returned to you soon.

Return-In-transit:
· Return confirmed shipment was forwarded to the concerned department to arrange its
transport back to the shipper, shipment is currently in transit for return and will be returned to
you soon.

· Return confirmed shipments were forwarded to the concerned department to arrange their
transport back to the shipper, shipments are currently in transit for return and will be returned to
you soon.
Return-Dispatched:
· Returned shipment was dispatched from our end and it is already out on route for the
delivery. Shipment will be return-delivered to you soon.

· Returned shipments were dispatched from our end and they are already out on route for the
delivery. Shipments will be return-delivered to you soon.

Non-Service-Area:
· Provided address of the consignee is a Non-Service-Area, our services here are not
operational due to which delivery of this shipment is undoable. Kindly inform and confirm from
the consignee if they can self-collect the mentioned shipment from our office or from a nearest
location our rider can get to, shipment can be delivered. Otherwise shipment will be returned to
you.

Out-of-Service-Area:
· Provided address of the consignee is an Out-of-Service-Area, our services are not
operational here, however shipment can still be delivered with extra charges. Kindly let us know
if you are able to pay extra charges so that we may process this pending shipment and mark it
as re-attempt.

Intercept-Requested:
· Mentioned shipment is at a wrong destination as you entered wrong destination while
booking the shipment by-mistake, however intercept is requested from our end, when it will be
approved shipment will be soon in transit for the actual destination. Kindly note that this process
takes time, shipment will be delivered accordingly.

Intercept-Approved:
· Requested Intercept was approved by the concerned department, shipment will soon be
loaded in cargo and transported to the actual destination, it might take a while so please wait.
Shipment will be delivered accordingly.

Fake Shipment-Delivered:
· Our extreme apologies for your experience with scam shipper’s, we deeply regret such
actions and troubles caused from our end, your complaint is being forwarded to the concerned
department to look into your issue so that necessary steps can be taken to make sure this wont
happen again in the future to facilitate you better. Furthermore, it is requested to kindly share
the product pictures of what you ordered and received so that we may investigate this case from
our end and proceed further with your request. Also note that this process might take time, your
continued support and patience in this regard will be highly appreciated. Once the case is
resolved you will be informed.

Incomplete COD-Account Documents:

· We apologize for the disruption, your COD account could not be activated as the provided
documents were incomplete, kindly attach all the required documents so that we may further
proceed and activate your COD Account.

· Documents Required:

• Picture of CNIC (front & back)

• Picture of Bank Cheque

• Proposal last page picture with acknowledgement.

· Also note that request is already proceeded of your account activation. But the procedure of
verification of documents and account details takes time. Once your account is activated, you’ll be
informed.

Unique COD Services:

Furthermore, here are a few key feature points of our unique services, a fine reason for you to
join Trax and start working with us as we also look forward to work with you.

Value Adds
● 24 Hours Cash Back through IBFT (Inter-Bank Funds Transfer).
 ● 350+ Destinations.
● One of the Best Return Shipment Policy.
● Customer Support Staff.
● SMS & email automation services to update in time.
● Replacement services.
● Vendor pickups.

Moreover, we are serving 350+ cities across Pakistan with premium service and value addition.
We hope your company will choose to benefit from our attractive service proposal as we look
forward to a strong business association. For further query, clarification and assistance please
feel free to contact undersigned.

Payment is not deducted twice. Kindly check flyer payment is added in collection amount so net
amount is 0/-

Apologies for any unprofessional or rude behavior from any TRAX representative.