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Course Title: Quality Assurance Management Submit by: January 07, 2022
Course Title: Quality Assurance Management Submit by: January 14, 2022
Course Title: Development Planning and Administration Submit by: December 31, 2021
4. Explain the Edward W Weddner’s ideal model (Planned Directional Growth with
System Change) regarding development. What are the limitations of the model?
5. Bring out the problems and bottlenecks in the way of poverty eradication.
Course Title: Development Planning and Administration Submit by: January 07, 2022
1. Discuss the merits and demerits of the state and the market in economic activity.
5. Find out and discuss what kind of plans is taken by present government of
Bangladesh.
Course Title: Development Planning and Administration Submit by: January 14, 2022
5. Go through the case and answer the questions given below the case.
Wellstar Hospital, a leading super specialty hospital has over 50 centers, diagnostic
clinics, an extensive chain of Wellstar Pharmacies, medical PO as well as health
insurance services and clinical research divisions across seven states in India. Wellstar
Hospital was on the cutting edge of medical science but had a super problem. Its
performance appraisal system was rapidly becoming an insurmountable pile of papers;
and with over 2000 employees, the HR staff recognized that changes were needed.
Performance appraisal forms can range from a simple sheet of paper to very lengthy and
complex formats. WellStar’s performance appraisal system had evolved over the years
into a form with about 20 pages per employee. Although some of the length was due to
concerns about meeting numerous regulatory, state, and healthcare industry
requirements, other facets of the system had been developed for administrative reasons.
The existing performance appraisal system was based on a combination of job
descriptions and a graphic rating scale performance appraisal form. To complete an
appraisal on employees, supervisors and managers scored employee performance on
formal weighted criteria and then summarized the information These summaries were
reviewed by upper management for consistency. The overall performance appraisal
process was paper-intensive, slow, and frustrating because it required a many different
steps.
A steering committee was formed to oversee the process of changing to a better
performance appraisal system. The committee established that it was crucial for the new
system to better fit the needs of those using it. Also, the committee wanted the system to
use more technology and less paper. Based on these general objectives, brainstorming
was conducted to find bottlenecks and identify what the ideal automated process would
look like. At this point, the committee understood the current systems and what key
users wanted. After reviewing literature on performance appraisal systems, surveying
other hospitals, and looking at software packages, the committee decided it would have
to design its own system. The option chosen consisted of moving the numerical criteria
scores from the individual pages of the job description to a summary sheet that provided
for scoring up to six employees on one form. Then total scores were calculated by the
computer. Also, written comments were moved to a summary sheet dealing only with
exceptions to standards. The most difficult part proved to be the design of the database.
It had to be designed from scratch and had to interface with existing HR systems. A
CEMBA/CEMPA 191/ZR SCOM 4613 Development Planning and Administration Page # 3
software program was written to do the calculations using data already in place, and
another program was written to do the calculations. The new process reduced the
paperwork from 20 to 7 pages per employee. Supervisors and managers were given the
option of using computerized comment sheets. Another time-saver was the ability to use
the system to record and document noteworthy employee performance incidents, both
positive and negative in nature, as they occurred throughout the year. This
documentation feature eliminated the need for a separate note-keeping system that many
managers had been using.
To implement the new performance appraisal system, training for supervisors and
managers was crucial. When the training program was developed for the new system, all
97 supervisors and managers were required to attend. During the training, attendees
were given a sample package with appraisal forms, a user manual, and directions for
using the on-line performance appraisal forms. To determine if the original goals had
been met, the committee developed an evaluation form. After the new appraisal system
had been in use, an evaluation revealed that 90% of the supervisors and managers felt
that the process had indeed been streamlined. The new process was viewed as easier to
understand, a significant reduction in paper had occurred, arithmetic errors were
prevented, and the appraisal information was clearer and more concise.
The next year the committee reconvened to examine the first year of operation and
identify areas for improvement. Since then minor revisions have been made in the
performance appraisal system, updates on computer hardware and software were
undertaken, and data screens have been simplified for management users.
Recently Wellstar has been accredited by The Joint Commission International (JCI), a
U.S based accreditation body dedicated to improving health care quality and safety
around the world. The accreditation is an international gold standard for hospitals.
Health-care accreditation requirements necessitate using a competency management
program focusing on employee development and education.
Questions:
(a) Explain why the revised performance appraisal system at Wellstar Hospital is
more efficient.
(b) Do you think the performance appraisal system at Wellstar is aligned with its
corporate profile and appropriate for all levels of employees?
(c) Considering accreditation requirements which focus on employee development
and education, what are your suggestions for changes in the performance
appraisal format?
2. Explain the current status, competitive strategy and business model of e-commerce
companies in Bangladesh. Is there any competitive barrier for new entrants in the view
of current competitive situation? In what ways it can be improved. Explain the
bargaining power of suppliers (platform merchants and logistics system, etc.) and
buyers (quantity, user groups, product standardization etc.).
3. Why are the Policy, Economic, Social, Environmental, Legal and Technical factors
important for e-commerce success in Bangladesh?
1. Bangladesh is a South Asian country marked by lush greenery and many waterways.
Bangladesh government wants to develop new markets for the country’s tropical
agricultural products. How can a Web presence help? What Internet business model
would be appropriate?
1. What is the current status, challenges and development trends of payment methods such
as cash on delivery, bank remittance and wire transfer, third-party online payment,
credit card, etc. in Bangladesh? Can the current tax declaration, customs clearance
model, the after-sales and return services of overseas shopping meet the demand?
2. Go through the case carefully and answer the questions that follow:
C-Town is a big chain of departmental stores doing business in seven countries with
134 owned stores and dealing with more than 24,000 consumer products. Each of the C-
Town stores is located at prime locations with at least 100,000 square –feet floor space.
Decision about the location is taken by considering communication, population,
economic condition, buying habits, competitors, flow of customers and so on of the
respective location. For many of its products, C-Town has expanded its business
through backward linkage. Besides, more than 150,000 suppliers are handled through
supply chain management.
Outsourcing, inventory management, supply chain management, payment and cash
collections, human resources management and accounting system of C-Town are fully
computerized. New recruits are trained up in-house during the first three months since
joining to make them familiar with computerized system of C-Town. Suppliers have the
access to the information of sales trend, sales forecast and inventory levels of C-Town.
Distribution and transportation of products among the chain stores, warehouses and
factories are controlled by specially –designed programs.
Considering the high overhead expenses of maintaining larger floor spaces in prime
locations, C-Town has introduced online-selling and observing growing online sales
during last three years. After conducting its own research studies, C-Town is planning
to expand its business in four developing countries including Bangladesh and initially
has planned to open two super-stores at Dhaka and one super-store at Chittagong.
Questions:
(a) Do you think that the venture of C-Town for doing business in Bangladesh will
be feasible? Give your arguments.
(b) What might be the challenges of implementing e-commerce in Bangladesh for
online business and for internal management of the C-Town?
(c) Develop a business plan for C-Town about the opportunities of implementing
e-commerce in Bangladesh for its online business and for internal management.
1. (a)
What are the costs and benefits of the three major business organisational forms?
Comment on the following statement “Sooner or later, all successful private
companies that are organised as proprietorships or partnerships must be
corporations.”
(b)
Discuss how the market efficiency level can be enhanced with the presence of a
secondary market (for example, stock exchange market). Discuss how the stock
price fluctuations in the secondary market matter to the manager of a company.
2. (a) A firm has actual sales of Tk. 65,000 in April and Tk. 60,000 in May. It expects
sales of Tk.70,000 in June and Tk. 100,000 in July and in August. Assuming that
sales are the only source of cash inflows and that half of them are for cash and the
remainder are collected evenly over the following 2 months, what are the firms
expected cash receipts for June, July and August?
(b) Discuss why leasing is becoming a popular financing option for companies.
(c) RahimaAfroz is considering borrowing money at 12% and purchasing a machine
that cost 35, 00,000. The machine will be depreciated over 7 years by the straight-
line method and will be worthless in 7 years. RahimaAfroz can lease the machine
with the year-end payments of Tk. 6, 20, 000. The corporate tax rate is 42%.
Should RahimaAfroz buy or lease?
1. (a) Define call option and put option. Under what circumstances you might want to
buy each one of them? Which one has greater potential profit? Explain.
(b) New cab Company has a bond outstanding with a Tk. 1500 par value and
convertible at Tk.30 per share. What is the bonds conversion ratio? If the
underlying stock currently trades at Tk.25 per share, what is the bond’s conversion
value? Would it be advisable for a bondholder to exercise the conversion option?
(c) Assuming that the current market stock price of XYZ Company is at TK.50 per
share. Call options with an exercise price of TK.35 are selling for TK.10. Discuss
what’s wrong here.
2. (a) Explain exchange risk and political risk in the context of international companies.
(b) What are the important international trading blocs? What is the European Union
(EU) and what is its single unit of currency? Which country is about to exit EU?
Explain the reasons.
(c) Marks-Write Pen Company has an outstanding issue of convertible bonds with a
. TK.1,000 par value. These are convertible into 50 shares of common stock. They
have a 10 per cent coupon and a 10-year maturity. The interest rate on a straight
bond of similar risk is eight per cent.
a. Calculate the straight bond value of the bond.
b. Calculate the conversion value of the bond when the market price of
the stock is TK.30/share.
c. What is the least you would expect the bond to sell for at a market price
of common stock of TK.18/share?
1. (a) Discuss the main sources of value generated in most mergers and acquisitions. Are
all of them in the interest of society as a whole? Explain.
(b) Discuss the main sources of value generated in most mergers and acquisitions. Are
all of them in the interest of society as a whole? Discuss.
(c) Suppose a financial manager buys call options on 50,000 barrels of oil with an
exercise price of TK.40 per barrel. She simultaneously sells a put option on 50,000
barrels of oil with the same exercise price. Consider her gains and losses if oil prices
are TK.35, TK.37, TK.40, TK.43, and TK.45. What do you notice about the payoff
profile?
2. (a) If China had an inflation rate of 6 per cent while the United States had an inflation
rate of 3.5 per cent, the exchange rate was 7.45 yuan per U.S. dollar. How would
you have expected the exchange rate to change in that particular year?
(b) If a Canadian investor in the domestic stock market experiences a negative rate of
return, is it possible for a Singapore investor with the same investment to experience
a positive rate of return? Discuss.
1. What is markup? Why does the manager mark-up frequently use in the pricing strategy?
Briefly explain.
2. Show the relationship between the AVC and price elasticity. Explain how the percentage
of mark-up varies with the price elasticity of demand
3. What do you mean by price discrimination? How do you distinguish the perfect price
discrimination and block discrimination? Briefly describe with an example.
4. Suppose that you are a manager of the internet marketing section in the Grameen Phone.
What types of price discrimination do you suggest to make company profits?
5. Discuss the basic principles of game theory. Explain the concept of Prisoner’s Dilemma.
7. Why does a monopoly firm have a downward demand curve? How does the marginal
revenue look like compared to the demand curve?