RESM7901

ASSIGNMENT 2

META ANALYSIS MATRIX

Lecturer: Prof. Dr. Faridah Ibrahim

NAME MATRIC NO
Abdulah Said Abdulle 213923050
 Writer or Title of Problem statement Purpose/RO/RQ Method used IV/ Summarize Suggestion for
author Journal, Name DV/ Significant Future
of Journal, Cost findings Research
Vol., pp ruct
numbers,Year
1. Ahmad Adnan E-commerce There are numerous The RO of this In accordance = e- The author came out The author
barriers study is 1. to with the objectives commerce a valuable result, he recommended
Al-Tit Drivers and
to e-commerce
explore the factors of this study, the characteris used matrix tools in that more
Barriers and Their adoption, like factors that significantly table shape like factors with a
author had used tics
and positively Rotated component potential effect
Impact On E- related to affect the adoption different = Internet matrix of e- on e-commerce
customer Loyalty infrastructure and of e-commerce in techniques to find barrier commerce drivers to adoption should
external institutional SMEs. out a meaning. he = analysis be examined.
in Small and 2. to determine the -E-commerce drivers Also, he
support and socio- used study sample customer
Medium-sized factors that hinder which comprised -E-commerce suggested that
cultural loyalty.
the adoption of e- barriers future studies
Enterprises and socio-economic commerce in these
163 =
- Factors affecting e- consider such
factors, also, it is enterprises; managers customer loyalty to the
(SMES).
critical issues to and. randomly selected demographic
Journal: Business: measure the outcomes 3. to investigate the from SMEs in characteristics
of e-commerce impact of e- different of local
Theory and
commerce-related customers.
adoption, such as industries, while
Practice, Vol factors on e-
organizational customer loyalty. the second one
21(1).(2020). performance and Also, the study will included the
customer loyalty. answer the customers of these
questions that SMEs. They were
elicited from the chosen using the
research objectives,
convenience
like what are the
factors that affect sampling
the adoption technique,
of e-commerce in obtaining a total of
SMEs? 213 customers.
2. Su Wang, Zhuo Consumer Providing The RO of this The researcher had =Digital The author focused The author
Privacy personalization is research is: used the market on the strategy recommends
Chen, Yi Xiao 1.to investigate evolutionary game
highly profitable for e- need selections of for the future
Protection with
and Chunyu Lin commerce platforms the real causes of process which studies to be
the Growth of AI- =Privacy consumers and e-
(40) since the mining digital customers includes two stages: focused on how
Empowered concerns. data commerce platforms third-party
of personal data can selection and
Online Shopping help e-commerce 2. to examine mutation, which = Digital in privacy protection supervision will
Based on the platforms better how governments could be applied to customer based on bring
Evolutionary understand consumer rules and privacy protection = Rules evolutionary game differences in
preferences and regulations of in online shopping. and theory. The findings consumer trust,
Game Model.
promote marketing privacy protection Selection means which
(2021) regulation show that the
transformation. are effectives that a strategy that influences the
frontiersin.org. towards giant s privacy protection
Therefore, e- can deliver extra benefits
Retrieved from commerce platforms digital companies. substantial benefits strategies of of e-commerce
https://www.front may conduct data would be selected consumers and e- platforms. like
iersin.org/articles/ mining when Also, the research by more consumers commerce platforms how
consumers choose to will answer this and e-commerce are closely related to governments
10.3389/fpubh.20
share personal question: what are platforms based on should improve
21.705777/full the benefits they
information or conduct the best the benefit the level of
techniques that maximization could obtain and that
illegal data mining to supervision
will grantee E- the model can
pursue their economic principle. Mutation instead of
interests despite commerce means that a eventually evolve imposing a high
lacking consumers' customers privacy consumer or e- toward a win-win penalty to
permission. However, protection like commerce platform situation. enhance
e-commerce platforms location and will choose consumer trust,
may not engage in data banking strategies different which could
information? protect
mining due to the from those adopted
imperfection of by the group due to consumers'
information shared by random factors such privacy.
consumers or the low as the introduction
use value of such of third-party
information. regulators.
3. Prashant Raman Understanding A lot of The objective of The author used A =Role of The research that In this study,
studies related to this paper is to conceptual model trust there is a significant the author
female develop a model to which was proposed influence of attitude, identified ten
online shopping =Convenie
consumers’ behavior has been and examine the convenience, factors
nce
are being done in female consumer’s to expand the theory customer service and affecting
intention to shop intention to shop of reasoned action =Customer subjective norm on female
western countries but
online: The role very little research in online. The rising (TRA) with three service the female consumers’
this area is attempted number of female additional = consumer’s intention online shopping
of trust, online shoppers to buy online. behavior but
in other parts of the constructs, namely, Demograph
convenience and world, Moreover, has compelled the trust, convenience ic variables Customer service there may be
studies pertaining to analysts and online acts as the most other factors as
customer service.
the Indian online vendors to believe and customer e.g. age,
crucial factor in well.
Asia Pacific shopping industry is that understanding service. The income, influencing the Future studies
the attitude and proposed model is education attitude of female can examine
even less. And
Journal of behavior of the examined with the consumers towards the respondents
comparatively very
Marketing and little is known about female consumers help of online shopping. The who are older
the various facets of is very crucial for questionnaire paper also points out and have higher
Logistics, Vol: their growth. Also, that trust does not income levels
Indian consumer
31(4). (2019) behavior. it is essential the research will responses collected directly affect the and who might
for e-commerce answer how female from 909 online female’s intention to be more likely
online shoppers’ shoppers from shop online but to make a big-
players to comprehend
attitude and India. indirectly influences ticket
their buying behavior
cultural behavior it through attitude transaction
and gain better
effect their online than
insights for making
purchase decision? younger
superior business
decisions. Companies consumers.
will
have to be agile and
swift to address the
rapidly changing
market situations and
requirements of
tomorrow to maintain
the momentum
4. Ivan Kovač, THE For the final To investigate The researcher had =Delivery The findings of the The author
consumers, the used a sample Time study indicate that the advices for the
Dora Naletina & SIGNIFICANCE how customer ultimate satisfaction
delivery is important consisted of 320 = Package future
Andrea Kuvač satisfaction upon respondents, with delivery is researches
AND because most = Customer formed from the
students, employed should focus on
IMPORTANCE customers are not the delivery affect service recommendation
and unemployed (positive comments of
the theme of
OF DELIVERY. familiar his/her next individuals at = Return soft spots
other customers) and
with the whole the age from 16 to policy to the delivery of a concerning the
Research gate. purchase
process of distribution 72, out of which particular package. delivery in e-
Retrieved from (marketing) channel, decision. 65% were female The research has commerce. This
and see delivery as (N=210), and 35% shown that buyers would
https://bib.irb.hr/d To explain the advance certain
male (N=112). The thoroughly
absolutely the importance and product delivery define the
atoteka/909872.T respondents were
most important item asked about their expectations and if factors that
HE_SIGNIFICA meaning of there are discrepancies
in the channel, for it age, so, according bother
in the delivery process
NCE_AND_IMP represents the moment delivery in e- to the age customers most
such as a deviation
when the customer distribution, the from the expected
during the
ORTANCE_OF_ commerce.
comes dominant delivery time of the delivery of
DELIVERY_IN_ It also the paper age group was the product, customers products
into contact with the
one between 25 will negatively bought over the
ELECTRONIC_ desired product. tried
and 30 (37.30%), perceive Internet. The
COMMERCE.pdf Today, electronic to answer and the second ultimate satisfaction, aim would be
commerce represents between the ages regardless of whether to improve the
(2017) questions about the delivered product
one of the of 20 and 25 delivery, and
the importance of 36,68%). The first is authentic to the one thereby, to
fastest growing areas it has boost the final
in the world, and its factors that form three age groups ordered. Key factors
made 79.62% out satisfaction of
role in the total trade is that are analyzed are
final customer of the total age the customers
money and time
becoming more and distribution of when the
satisfaction savings, positive
more the respondents in feedback from product arrives
important. when delivering the sample. other customers, at the home
address.
products.
5. Mohammed An integrated The issues of e- To introduce a Based on the =Sharia The research has Sharia
typology of e- compliance
Bashir Ribadu ab approach towards commerce trust have framework that introduced a tool in compliance,
been a major commerce trust, = E-
Wan Nurhayati Sharia integrates the the model for developing SCE-C integrity,
constraint to its commerce
building e-
Wan Ab. compliance E- adoption and use by generic Trust trust to ensure competence,
commerce trust
Rahmana commerce trust. many consumers antecedents of e- from an Islamic adherence to the benevolence,
around the world. law of contract
(2019). commerce trust requirements of website quality
There are recent perspective and the
journal Applied clamor and research with the Sharia Muslim-intention- Islamic law of and third-party
attention to resolve the to-purchase-online
Computing and compliance contract and assurance of e-
framework, The
e-commerce trust
Informatics, Vol: concerns from an requirements for Framework for avoidance of any commerce
SCE-C trust is
15, pages 1-6. Islamic view point e-commerce fundamentally systems will
proposed to bridge
which is guided by systems. the gap between prohibited element of bring about
Sharia law. It is studies on
Also, it is riba, gharar, haram SCE-C trust.
therefore important to conventional e-
envisaged to commerce trust objects, and maysir to Therefore, the
ensure that e-
and e-commerce
commerce trust from bridge the gap satisfy Muslim digital author
trust from a Sharia
the Sharia perspective between studies perspective. This customers. recommends
is developed in order confluence is
on e-commerce for further
to induce and cater the bound to provide a
need of over 1.8 trust from a contextual empirical
billion Muslim around understanding in
conventional studies that
developing SCE-C
the globe.
perspective and trust among needed to be
Muslim
e-commerce trust carried out to
consumers.
from a Sharia validate the
perspective. proposed
framework.
6. Shian-Yang Factors affecting Dimensions such as Singles' Day (SD) The researcher = The findings show The research
Tzeng, Myriam fulfilment, ease of use, in China is the made two-phase informatio
customer that information recommends
world's biggest n quality.
Ertz, Myung-Soo satisfaction on and customers’ online shopping survey that = product quality, product for the future
Jo, Emine online shopping demand for delivery event while implemented quality.
consumer = savings quality and studies to
Sarigöllü holiday.2021 deadlines, security, before and after
dissatisfaction is improve. savings improve, focus on
Journal: marketing and reliable e- also on the rise.
the SD online
=product
intelligence & commerce services is So, the researcher shopping holiday, return but product return effectiveness
very high and it objective is to with 594 worsens. worsens, customer of retail
planning journal,
addresses and =
Vol 39(4). requires a clear and participants in satisfaction with service
assess the effects customer
strategic approach to of online and China. satisfactio the online features on
understanding the offline retail Respondents were n
service features shopping holiday. consumer
online shopping randomly selected = customer
on consumer preference. However, good satisfaction
attributes that have an satisfaction with from unique
impact on the Singles' Day proprietary after-sale service with online
event in china. can ease the
development of databases of shopping
Also, the research
customer satisfaction merchants in the product return festivals.
will answer the
and loyalty towards question which is: top-five online
process thereby
web stores in China. why customer product categories
dissatisfaction boosting customer
in China.
rises in Singles'
satisfaction.
Day event in
China?