1.

WEEK 3 - ASSIGNMENT

COURTESY & CONCRETENESS

Re-Write the following sentences with courtesy and tact. Also, make
the necessary changes in the format, where required.

a. You claim that the trimmer is under warranty.

b. It is not our policy to accept return of goods after 15 days of purchase.
c. You neglected to send us the details of the ordered suit.
d. In which you assert that your shipment was delivered to you after 7 days of
order placement.
e. We are sorry you are dissatisfied with the flavor of our pizzas.
f. You failed to enclose a copy of your N.I.C.
g. We request that you send us the pictures of the faded rug.
h. Apparently you overlooked our terms.
i. We have been very patient with our due payment.
j. We are at a loss to understand, why did you send us stale chocolates?

Re-Write the following sentences with concreteness.

1. Dear madam, your will receive your order soon.

2. There are many people ahead of me in the queue.
3. This month my sales are significantly higher than last month.
4. The train took too long to reach Lahore from Multan.
5. The meal we were served has limited dishes.
You Attitude, Clarity and Correctness
Re-write the following memo correctly according to the You Attitude,
Clarity, and Correctness. Also, make the necessary changes, where
required.

TO: All Empoyees Using HP 5000 COMPUTERS

Fm: manager I.T.
Date: 2020 12, may
It was recently come to my attention that a computer security problem exists within
our organization. I understanding that the problem is twofold in nature:
a. You have been sharing computer passwords.
b. You are using automatic log-on procedures.
 Henceforth, you are prehibited from sharing passwords for security reasons under
any circumstance. We must also forbide you to use automatic log-on files because
they empower anyone to have access to our entire computer system and all
company data.

Enclosed please find a form that which we need you to sign and return to the
aforementioned individual, indicating your acknowledgment to the procedures
described here. Any computer user whose signed form is not returned will have
his personal pasword invalidated.

ANSWERS 1:
A. Kindly claim the trimmer under warranty
B. Please return goods within 15 days of purchase.
C. Kindly send us the details of the ordered suit.
D. Kindly provide complete details about your shipment which was delivered to you after 7 days
of order placement.
E. We apologize for your bad experience. We will not disappoint you next time.
F. Please try again to enclose a copy of your N.I.C. G. Please send us the pictures of the faded
rug.
H. Please have a look on our terms.
I. Kindly send us our due payment.
J. Kindly send us the chocolates we have ordered.

Answers 2
1. Dear Madam, your will receive your order in 3 days.
2. There are 20 people ahead of me in the queue.
3. This month my sales are significantly 20% higher than last month.
4. The train took 20 hours to reach Lahore from Multan.
5. The meal we were served has only three dishes
Answers 3
TO: all dear employees using 5000 HP Computers
Firm: I.T manager.
Date: 24 Sept 2021

It recently come to my attention that there are computer security problem, and the problem is twofold in
nature:
(a) The computer password have been shared.
(b) Automatic log-on procedures are used.
You are prohibited from sharing passwords, and you are prohibited to use log-on procedures so that
others can't have access to our entire computer system and all company data.
Please find a form which we need you to sign and returned to the aforementioned individual, you
acknowledgement procedure is described here. Any user whose signed form is not returned at given
time will have his password invalidated.