Training to create new abilities, improve productivity, and teach employees on new rules,

processes, and tools may help businesses succeed. Training is usually triggered by issues, but

it should always be triggered by business results (Castaldi, 2012). Not every firm is prepared to

make adjustments when a major mistake, error, or need for improvement occurs. Starbucks, as

a huge and successful firm, has greater resources to divert employees from their regular duties

and place them in training sessions. Small businesses may find investing in training needs

assessments and training sessions intimidating; yet, organizations working in more flexible

contexts can enjoy the benefits (van Eerde, Tang, & Talbot, 2008).

Starbucks has a solid HR strategy and management framework in place. As a result of this, the

industry has achieved great organizational effectiveness, thanks in part to excellent employee

engagement. Employee engagement results in a psychological environment, a cultural mindset,

and a set of employee behaviors that have a beneficial influence on a business from top to

bottom (Kataria, Rastogi & Garg, 2013). As a result, it's reasonable to argue that Starbucks'

Partner Resources has benefited the company as a whole.

Dunkin' Donuts (n.d.), like Starbucks, recruits online, focusing on entry-level employees seeking

career advancement. Dunkin' Donuts, unlike Starbucks, has just 7,500 locations across 40

states. Each site is a franchise with its own set of local company owners running the show on a

daily basis. Dunkin' Brands, Inc. is the parent company that also owns the Baskin Robbins ice

cream franchise. Free coffee, doughnuts, and ice cream are available at company

headquarters, as well as exercise centers, electric vehicle charging stations, and half-day

Fridays (Dunkin' Donuts). Employees in franchised stores, on the other hand, cannot say the

same.

This study source was downloaded by 100000831236174 from CourseHero.com on 01-13-2022 20:43:40 GMT -06:00

https://www.coursehero.com/file/124850733/case-study-cwtspdf/
Powered by TCPDF (www.tcpdf.org)