INFORMATION AND

COMMUNICATIONS TECHNOLOGY
(ICT), AUDIO VISUAL (A/V) AND
SECURITY GUIDELINES
Revision Date Detail of Changes Author

0 01.05.2017 Document re-launch Brian Watson

1 11.12.2018 Group’s name change WHR AD&C

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Legal Notice

This Information and Communications Technology (ICT), Audio Visual (A/V) and Security
Guidelines document (the "Guidelines") has been created by Wyndham Hotels & Resorts
("WHR") and includes commercially valuable confidential information and other proprietary
information. It shall at all times remain the property of WHR and must be surrendered upon
WHR's request. The recipient of these Guidelines ("You" or "Your") shall keep these Guidelines
confidential and not lend, lease, sell, transfer or share the materials contained in these
Guidelines with any person or entity other than Your associates and those consultants or
contractors employed or engaged by you who need to see it in order to perform their duties
relating to the relevant property, provided always that such third parties may only receive the
materials contained in these Guidelines if they are subject to a duty of confidentiality no less
strict than that set out in this Legal Notice. No portion of these Guidelines may be reproduced
or duplicated in any manner without WHR's prior written consent.

Unless otherwise stated, these Guidelines are to be considered minimum acceptable

requirements for all properties. Mandatory practices are prefaced by the words "must",
"shall", "will" or words with similar meaning. Recommended practices are usually prefaced by
the words "recommend", "should" or words with similar meaning. In addition to complying
with Your obligations set out in these Guidelines, it is Your obligation to ensure that You
comply with all applicable laws, regulations and codes in the operation and maintenance of
Your property. Compliance with these Guidelines does not excuse or assure compliance with
legal requirements. In the event of any inconsistency between these Guidelines and applicable
law, the stricter of the two requirements will govern. Compliance with these Guidelines and
with all applicable laws is Your responsibility.

References in these Standards to “code” or “codes” shall include all relevant local, state,
regional, federal and/or national laws, regulations and standards where applicable.

Failure to comply with these Guidelines may result in WHR withholding its consent to the
opening of Your property under the relevant WHR brand or, if the property is already open,
the termination of the relevant franchise or management agreement. WHR reserves the right
to alter these Guidelines from time to time in order to accommodate changing technology,
conditions in the lodging industry or for other reasons.

Copyright And Trademarks

Trademarked names appear throughout this document. Rather than list the names and
entities that own the trademarks or insert a trademark symbol with each mention of the
trademark name, Wyndham Hotels & Resorts states that it is using the names for editorial
purposes and to the benefit of the trademark owner with no intention of infringing upon the
trademark.

Disclaimer
Wyndham Hotels & Resorts has taken every effort to ensure the accuracy of this document. If
You should discover any discrepancies, please notify the contacts listed in the revision history
table.

This work is protected by copyright laws. Any use by You or Your associates, or consultants or
contractors employed or engaged by you in violation of this Legal Notice shall constitute an
infringement of WHR's copyright.

© 2018 Wyndham Hotels & Resorts. All rights reserved.

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 TABLE OF CONTENTS

1.0 General................................................................................................................................ 6
1.1 Design Standards................................................................................................................. 6
1.2 Glossary of Terms ................................................................................................................ 6
1.3 Structured Cabling............................................................................................................... 7
1.3.1 Vertical Cabling Distribution .............................................................................. 7
1.3.2 Horizontal Cabling Distribution.......................................................................... 7
1.3.3 Satellite Cabling ................................................................................................. 9

2.0 Information and Communications Technology (ICT) ...................................................... 10

2.1 Local Area Network ........................................................................................................... 10

2.2 MDF Room......................................................................................................................... 11
2.2.1 Minimum Requirements .................................................................................. 11
2.2.2 Size ................................................................................................................... 11
2.2.3 Floor ................................................................................................................. 12
2.2.4 Walls and Ceilings ............................................................................................ 12
2.2.5 Electrical Services............................................................................................. 12
2.2.6 Cabling ............................................................................................................. 12
2.2.7 Security ............................................................................................................ 13
2.2.8 Telephone ........................................................................................................ 13
2.2.9 Sample Computer Room .................................................................................. 13
2.3 IDFs .................................................................................................................................... 14
2.4 Uninterruptible Power Supplies (UPS) .............................................................................. 14
2.5 Guest Internet Access – Wired and Wireless .................................................................... 14
2.6 Business Centres ............................................................................................................... 14
2.7 Employee Communication System ................................................................................... 14
2.8 Hardware and Software Guidelines .................................................................................. 14
2.9 Documentation, Testing and Commissioning, Operation and Maintenance Manuals ..... 15
2.9.1 Documentation ................................................................................................ 15
2.9.2 Testing and Commissioning ............................................................................. 15
2.9.3 Operation and Maintenance Manuals ............................................................. 15

3.0 Audio Visual Systems (A/V).............................................................................................. 16

3.1 General .............................................................................................................................. 16
3.2 Guest Entertainment System ............................................................................................ 16
3.3 IPTV Distribution System ................................................................................................... 17
3.4 Satellite & Aerial Systems ................................................................................................. 17
3.5 Background Music System ................................................................................................ 17
3.6 A/V System for Meeting Rooms ........................................................................................ 18
3.7 Ballroom ............................................................................................................................ 19
3.7.1 Video ................................................................................................................ 19
3.7.2 Audio ................................................................................................................ 19
3.7.3 Control ............................................................................................................. 20
3.7.4 Tie Lines ........................................................................................................... 20
3.8 Digital Signage System ...................................................................................................... 20

4.0 Security ............................................................................................................................. 22

4.1 Introduction/Document Purpose ...................................................................................... 22
4.2 Scope ................................................................................................................................. 22

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4.3 General Information.......................................................................................................... 23
4.4 General Terms ................................................................................................................... 23
4.5 Compliance Requirements ................................................................................................ 23
4.6 Testing and Commissioning .............................................................................................. 24
4.7 As-Built Drawings/Documents, Commissioning Reports, O&M Manuals ......................... 24
4.8 Training.............................................................................................................................. 24
4.9 Warranty ........................................................................................................................... 25
4.10 Integrator Requirements................................................................................................... 25
4.11 Video Surveillance (CCTV) System Guidelines................................................................... 25
4.11.1 Network Video Recorders (IP Based Video Surveillance) ................................ 25
4.11.2 Retention Period .............................................................................................. 26
4.11.3 Cameras ........................................................................................................... 26
4.11.4 Uninterruptible Power Supply (UPS) ............................................................... 26
4.11.5 Recommended Camera Placement ................................................................. 26
4.12 Remote Video Monitoring................................................................................................. 27
4.13 Access Control Guidelines ................................................................................................. 27
4.14 Detection Devices ............................................................................................................. 28
4.15 Security Screening Equipment .......................................................................................... 28
4.16 Master Key System ............................................................................................................ 28

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1.0 GENERAL

1.1 Design Standards

These guidelines are applicable to all new-build properties to be operated under a Wyndham
Hotels & Resorts (WHR) brand. However, some sections may not be relevant to certain brands.
If in doubt, consult your WHR Architecture, Design and Construction (AD&C) Manager. In the
interests of good practice the guidelines should also be followed in any project involving the
renovation of a property’s Information and Communications Technology (ICT), Audio Visual
(A/V) and/or Security services. However, it is recognised that this may not be possible in all
cases and any proposed deviations from these guidelines must be agreed, in writing, with your
AD&C Manager before work commences.

The ICT, A/V and Security services must comply with local laws and standards and recognised
international codes and standards and where there are conflicts between international
standards, local laws and standards and the WHR guidelines, the more stringent will apply.

Recognised international standards that are acceptable include, but are not limited to:
 Telecommunications Industry Association/Electronics Industry Alliance (TIA/EIA).
 Institute of Electrical & Electronics Engineers (IEEE).
 Internet Engineering Task Force (IETF)
 International Telecommunications Union – Telecommunications (ITU-T)
 International Organisation for Standardisation (ISO)
 Building Industry Consulting Service International (BICSI)
 Local/National Telecommunications codes and regulations
 Local/National Electrical codes
 Local/National Health & Safety codes
 Local radio frequency codes and regulations.
 American National Standards Institute (ANSI)
 ANSI/INFOCOMM
 Underwriters Laboratory (UL)
 National Electric Code (NEC)
 Society of Motion Picture and Television Engineers (SMPTE) Standards
 Open Network Video Interface Forum (ONVIF)
 Physical Security Interoperability Alliance (PSIA)
 British Standards Institution (BSI)

As technology is ever changing, it should be understood that information contained in this

document will change and it should therefore be used as a guide to the minimum
acceptable requirements. Changes occur for several reasons including the introduction of new
technology, system requirements, redundancy of parts and equipment, etc. However, it
should be noted that all information contained in this document is considered to be either a
guideline or guideline procedure of WHR.

1.2 Glossary of Terms

BMS Building Management System

BoH Back of House
CAS: Call Accounting System
CCTV Closed Circuit Television System
DMARC: Demarcation Point for the service provider

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 DSU/CSU: Digital Service Unit / Channel Service Unit
FIBRE ST: Stab and Twist connection
FIBRE SC: Stick and Click connection
FIBRE LC: Snap and Click connection
FoH Front of House
HSIA: High Speed Internet Access
IDF: Intermediate Distribution Frame
IP: Internet Protocol
ISIS: Central Reservations System Identifier
LAN: Local Area Network
MAC: Media Access Control
MPLS: Multi-Protocol Label Switching
MDF: Main Distribution Frame
MTBF: Mean Time Between Failure
PBX/PABX: Private Branch Exchange
PII: Personally Identifiable Information
PMS: Property Management System
POS: Point of Sale
RJ45: Connecting jack on the end of a data line
SAR: Security Access Request
SMDR: Station Messaging Detail Record (Phone system call accounting)
SWITCH: Device connecting workstations and file servers
TELCO: Local Telephone Company
UPS: Uninterruptible Power Supply
VOIP: Voice Over Internet Protocol
WAN: Wide Area Network

1.3 Structured Cabling

A distributed structured cabling system will be deployed to interconnect the MDF with the
IDFs located around the hotel and final termination points/outlets.

1.3.1 Vertical Cabling Distribution

Backbone interconnections between the MDF and each IDF will consist of the following:
 Diverse OM3 fibre backbone
 Non Diverse CAT6/6a UTP backbone
 Non Diverse CW1308 Voice Backbone

The backbone cabling shall have a minimum capacity of 10 Gb/s.

1.3.2 Horizontal Cabling Distribution

Throughout the building Category 6/6a UTP horizontal structured cabling must be installed
and shall terminate on RJ45 sockets. All cables shall be star wired back to IDF cabinets or
patching frames installed in the IDFs or the MDF.

The horizontal structured cabling outlets will be planned and located appropriately for all FoH
and BoH devices requiring connection.

The Structured Cabling system will be required to support some building integrated services
such as CCTV, Door Access and BMS systems.

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It is proposed that each guest room will require structured cabling outlets to support the
following:
 Desk – Wired Internet connection
 Desk – Telephone
 TV
 Bathroom – Telephone
 Bedside – Telephone
 BMS / Control Systems Interface

Standard telephone/data outlets are to match electrical outlet heights unless otherwise noted.

Exposed cables and exposed containment are not allowed under any circumstances in FoH
areas.

All terminations will include accurate and legible numbering on both connecting blocks and
jacks.

Vertical cable must be engineered with 25% growth over maximum needed for initial
requirements.

All new installations or re-wires must be designed to one, common cabling plan: “a converged
IP network”, built to accommodate technology up to 10 years into the future.

 Cable type should meet all applicable building code standards according to local law.
 All cable shall be mechanically supported to meet all applicable building codes and
presented in a neat and orderly installation.
 All Cat 6/6a UTP runs must be less than 90m total cable length.
 Multi-mode fibre must be used where a cable run from any MDF to any IDF exceeds
more than 90m of cable between the two locations.
 Grounding shall be in accordance with ANSI/EIA/TIA standards.
- Each physical device (e.g. server, workstation, printer/copier, POS, key encoder)
requires a RJ45 outlet connected to the network with a separate Cat6/6a UTP
cable run to facilitate connection to a switch.
- Each guest room requires a RJ45 outlet connected to the network with a separate
Cat6/6a UTP cable run to facilitate connection to a switch. Distribution within the
guest room may be from a local Access Point Unit (APU)
- Cable from the DMARC to the MDF will be required (Cat6/6a/Fibre)
 Cat 6/6a capable of supporting T-1/ ISDN/ SIP Trunk Telco circuits must be run
between the designated DMARC and the MDF patch panel.
 Telco cables will be terminated on a standard RJ45 DMARC.
 Connectivity between the Phone Switch room and the PBX is very much dependent on
the phone system selected. We recommend the use of Cat 6/6a cables, for older
Telephone systems 1 x 25 pair voice cabling is to be run between the phone switch
room and the PBX office. For existing analogue systems each console requires 1 x 25
pair of voice cabling.
 All riser cables will terminate in the MDF and must have a growth potential of at least
25% after initial requirements.

All containment and cableways must be installed in accordance with international standards
with an allowance for spare capacity of 25%.

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1.3.3 Satellite Cabling

The cabling will include distribution of the feeds from the antennas on the roof to the Head-
End located in the MDF utilising a coax distribution system or fibre if distances require.

The cabling is to comprise of multi-core CT125/100 cables. This will subsequently feed 16 way
switching taps to be installed in the IPTV Headend cabinet in the MDF. These switches will be
commercial quality and facilitate the installation of an IPTV system.

It is recommended that 4 x spare CT125 cables travel from the dish location to the MDFR thus
allowing for further expansion or replacement of cables in the event of damage to cabling.

Coaxial cables will be terminated with crimp type F-connectors. Colour coding for the specific
bands and polarisations should be observed throughout as detailed below.

Band and Polarisation Colour Codes

1. Black Vertical Low

2. Green Horizontal Low
3. Red Vertical High
4. Yellow Horizontal high
5. White VHF/UHF

The cabling system must be earthed and bonded according to the manufacturer’s
recommendations. The contractor shall supply and fit a functional earth cable(s) from the
equipment cabinet to the clean earth bar (supplied by others). All Head-End equipment must
be commercial grade and have high MTBFs.

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2.0 INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT)

2.1 Local Area Network

A high speed and resilient Local Area Network (LAN) will be required to support the various
ICT, A/V and Security systems.

Guest systems and hotel business (administration) systems will connect via physically separate
LANs.

The Guest network will support services including:

 In room entertainment
 WiFi
 Wired Internet connection point
 Guest Telephony (if IP)
 Mini Bar

The Business network will support services including:

 Desktop & Enterprise Systems
 PMS
 POS
 Administration and BoH IP Telephony

Other networks will support services including but not limited to:
 CCTV
 Door Access / Access Control
 BMS
 FoH A/V

Each LAN will support the following as a minimum:

 Internet Protocol (IP)
 Multiple Subnets
 Multiple VLANS
 Standard routing protocols
 Power over Ethernet PoE (where required)
 IP Multicast
 IP Unicast
 Quality of Service (QoS)

The LAN topology will be such that the Core switches installed in the MDF will connect to Edge
stacks installed in each IDF via the OM3 fibre backbone or CAT6/6a.

Positions of all RJ45 outlet points are to be agreed with WHR.

Each Administration workstation requires a minimum of one voice cable per location.

The Employee Dining Room requires two voice outlets per location.

Each fax machine location requires a minimum of one voice outlet.

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 For meeting rooms consider a “patch panel” environment that will allow staff to
connect/disconnect/crossconnect meeting rooms, as necessary.
In conference/meeting rooms the cables will be terminated on four RJ45 sockets/ single plate.

Electrical For Restaurant/Bar/Kitchen Point of Sale Computer Equipment

 Install dedicated grounded outlets for each terminal and kitchen printer. These areas,
especially the kitchen and bar area, use miscellaneous types of equipment e.g.
refrigeration units, dishwashers, blenders, etc. and, if on the same circuit, will cause
interference or damage to the Point of Sale equipment.

Electrical for IDF’S

 Install a least one dedicated grounded quad outlet for each IDF. This is intended for
Guest Internet access switches and small UPS units (in case centralized UPS is not
provided).

2.2 MDF Room

2.2.1 Minimum Requirements

There shall be a MDF Room ideally comprising but not limited to:
• Server racks
• Switch racks
• PABX equipment (floor/wall/rack mount)
• Voice mail equipment
• MATV Video rack
• Off-air television rack
• Guest High Speed Internet Access rack
• PMS system
• POS system

2.2.2 Size

The minimum size shall not be less than 20m2.

Note: Please keep in mind changes in technology may cause changes in the requirements and
dimensions of other equipment.

Access through the room to reach other areas shall not be allowed.

Room shall to be positioned in the building to prevent flooding.

0.5m open two post floor-mount racks or four post cabinets will be used wherever possible.
Note: If the location of the racks is in an open area and a non-secure location, four post cabinets
must be used with lockable doors.

0.5m wall-mount racks will only be used if necessary. The location for these installed racks
must be pre-approved by WHR.

For IDF closets the rooms must be a least 1.5m x 1.5m to accommodate wall-mounted racks
for Guest Internet equipment.

A vertical cable tray will be mounted on the right side of the open rack.

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 All racks will be mounted approximately 1.2m from any wall, if possible, but not less than 0.9m.

A ladder rack will be mounted between the rack and wall. The ladder rack will be securely
affixed to both the floor mount rack and the wall.

Cable management trays (minimum 2U height) will be installed under each patch panel. Extras
will be provided for possible additions of a Switch and Hub in these locations.

48 Port patch panels will be used in all MDFs. Larger patch panels can be substituted if the
number of connections requires it.

24 Port patch panels will be used in all IDFs. Larger patch panels can be substituted if the
number of connections requires it.

The construction of an IDF or multiple IDFs is at the discretion of WHR.

For temperature/humidity requirements please refer to equipment manufacturers’

recommendations and WHR Engineering and Fire and Life Safety Standards.

For fire protection systems please refer to WHR Engineering and Fire and Life Safety Standards.

Electrical power to the room shall be supplied from the essential services supply.

Water pipes, drainpipes, and ceiling mounted air conditioning are not to be installed in the
room.

2.2.3 Floor

The flooring is to be finished with one of the following treatments: painted concrete (top
entry) or proprietary finished raised floor (top or bottom entry). Carpeting must not be used.

2.2.4 Walls and Ceilings

Walls, ceilings, and floors in this room must be sealed, dust free and painted white. Walls
should be completed as per construction specifications and should consist of sheet-rock walls.
A removable building standard ceiling at a minimum height of 2.4m above the finished floor
must be installed. If suspended ceilings are used, the walls are to be extended from the floor
through the suspended ceiling to the floor slabs of the level above.

2.2.5 Electrical Services

The quantity and type of outlets as required by system vendors is to be installed. All outlets
are to be placed on emergency power/generators. Main circuit breakers should be used for
this room only and not shared with any other location.

2.2.6 Cabling

All cabling shall be appropriately tie wrapped and neat in appearance. No cables shall be left
on the floor or dangling from the ceiling above.

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2.2.7 Security

All entry points must have locking mechanisms / access control system preventing
unauthorised access.

2.2.8 Telephone

One telephone point must be installed in the room.

2.2.9 Sample Room Layout

Note: Above sample layout is not to scale and is for guidance only.

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2.3 IDFs

Depending on the size of the hotel and configuration, IT equipment may be located in different
areas. Requirements addressed for MDF shall be considered for IDFs, as applicable.

2.4 Uninterruptible Power Supply (UPS)

UPS with not less than 30 minutes autonomy is required to be provided for all ICT and Security
systems. WHR strongly recommend provision of centralized UPS instead of individual ones.

2.5 Guest Internet Access – Wired and Wireless

Following shall be provided at a minimum:

 Wired/Wireless access from the guest rooms
 Wired/Wireless access from the meeting rooms.
 Wired/Wireless access from the business centre.
 Wireless access in all public areas (100% coverage).

Note: Property must have a separate internet circuit for guest internet use.

2.6 Business Centres

All WHR branded properties are to provide critical business services either directly to the guest
or through a Business Centre.
Note: Business Centres are not connected to the Wyndham network

WHR branded properties are required to have a personal computer, 1 per 150 rooms, and a
printer in the Business Centre, available 24 hours, 7 days a week, with guest room key access
(where applicable).
All other WHR branded properties should have a single personal computer/printer
workstation, available 24 hours, 7 days a week, with guest room key access (where applicable).

The following business services and equipment are required at all WHR branded properties as
a minimum:
 Photocopying services.
 Sending and receiving faxes.
 Overnight mail (FedEx, DHL, Airborne or equivalent).
 Printer/Fax/Copier.

2.7 Employee Communication System

An effective internal communication system, e.g. radios, mobile phones, mobility or similar
devices, shall be provided for staff use in general communication, incident reporting, etc. This
system is to be available to Operations, Housekeeping, Security and Maintenance, as a
minimum.
It shall be noted that more than one system may be required.

2.8 Hardware and Software Guidelines

For hardware and software requirements please refer to the “Technology Profile” document
which will be provided by WHR Regional IT Team.

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2.9 Documentation, Testing and Commissioning, Operation and Maintenance Manuals

2.9.1 Documentation

All work performed by any vendor or technical personnel must include the following
documentation:
 All cables must be tested as per applicable standards and a print-out from the testing
equipment must be supplied for each cable drop.
 A detailed layout of all conduit runs and cable runs from the MDF/ IDF to each location
must be provided electronically in a CAD package. A 3-D layout is required if the
cabling transverses more than one floor.
 A spreadsheet for each patch panel must be provided detailing each port and its end
destination
 All termination points must be labelled and numbered at the patch panel indicating
the end destination.
 Heat map report shall be provided for complete Wi-Fi network
 Warranty certificates for the cabling shall be provided

2.9.2 Testing and Commissioning

Generally accepted industry standards, as well as manufacturer's written installation

instructions shall be used for quality control and testing and commissioning. All record
documentation shall be complete.

Operation of all systems, equipment and peripheral devices shall be demonstrated in

compliance with the contract documents and configuration specification.

Complete records of the testing procedures shall be retained and upon final acceptance these
records shall be provided.

2.9.3 Operation and Maintenance Manuals

O&M Manuals including schematic network diagrams, parts lists, device configurations,
programming schedules and manufacturers' information on all equipment shall be provided.
Three copies of the O&M Manuals shall be provided on CD and in a high quality and fully
indexed.

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3.0 AUDIO VISUAL SYSTEMS (A/V)

3.1 General

WHR will collaborate with the design team on each property to define appropriate audio visual
systems and hardware, primary delivery points (as well as background music, guestroom
messaging, etc.) and key visual displays during the early design documentation phases.

Since lighting remains a critical element for A/V systems and overall guest experience,
reference shall be made to relevant sections of the Engineering and Fire and Life Safety
Standards.

A sound system shall be provided throughout all areas of the hotel considered critical to the
guest experience, typically including:
 Canopy or other Common Entryways (the welcome)
 Outside Common Areas (per site, resort property, etc.)
 Common Areas (lobby, lounge, elevator foyer)
 Restaurant/Bar and other F&B areas
 Public Restrooms
 Meeting Rooms and pre-function areas
 Fitness and Spa areas
 Pool patio
 Selected outdoor areas (optional)

Audio and Video systems should work in parallel but be built / installed as separate systems.
 A/V equipment racks at head end locations should contain at least three 20A power
circuits
 Power amplifiers and electronic processing equipment shall be on separate circuits.
 Zoned volume controls shall be provided in locations convenient to operations
personnel, out of guest view and access

The sound systems in sub-dividable meeting rooms will be interconnected

Based upon final programming and layouts of meeting spaces and related public areas, Client
shall provide an A/V Equipment Schedule for use in design and procurement, including items
such as:
 Projectors (fixed and portable), screens, carts
 LED/LCD/plasma monitors, interactive panels, video switches
 Microphones, speakers, conference telephones
 Power strips, remotes, peripherals and accessories
 Basic guidelines for conduits, wire-ways, wiring / cabling, boxes and connectors

3.2 Guest Entertainment System

The proposed in-room guest entertainment system would comprise:

 Interactive TV
 An aesthetically pleasing and simply operated Guest User Interface Unit (GUI)
 Access to a wide array of HD and SD channels (including international channels)
 Custom EPG (Electronic Program Guide) with the ability to schedule programs
 Information services; weather, news
 Welcome Message

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  Live recording / Personnel Video Recorder (PVR) services
 Full concierge facilities including the ability to order and pay for room service
 Movies on demand
 The ability to play & stream content from smartphones / tablets and other portable
devices
 Internet browsing
 Full PMS (Property Management System) integration
 Ceiling speaker in bathroom with volume control

3.3 IPTV Distribution System

An IPTV distribution system that utilises the building LAN and structured cabling systems must
be provided. It will allow for the centralised installation of TV gateways and encoders for the
encoding of satellite & Freeview channels as IP for multicast distribution over the LAN.

Satellite dishes and Freeview aerials must feed directly from the roof to a head-end system
located in the MDF. Cable connections from the providers are accepted but must be routed
to the MDF room.

In the FoH, guest rooms and suites, the multicast IP stream would be decoded by a discreetly
mounted set top box unit for viewing on an HD display.

The system will be fully integrated with the hotel PMS and will offer a customised branded
service including a wide array of HD & SD TV channels and video (movies) & audio on demand.

The IPTV system will also enable internet browsing via the in-room HD TV, PVR and record
functionality and a custom Electronic Programme Guide (EPG).

It must be possible to integrate a digital concierge platform with the IPTV system to offer
guests access to a seamless in-room platform for entertainment and all hotel guest services.

3.4 Satellite & Aerial Systems

The design of the Satellite & Aerial systems must allow for centrally located satellite dishes
and antenna to feed the IPTV headend system that shall be installed in the MDF. A full site
survey and signal integrity test will need to be undertaken prior to the final antenna positions
being agreed.

Satellite dishes shall be constructed to withstand a minimum wind speed of 60mph / 100kph.
Size to be confirmed following site survey and all will be able to produce a 15dB carrier to noise
level at the installation site for the given transponders being received. The dishes shall be
installed on Non Penetrating Roof Mounts.

3.5 Background Music System

A multi zone background music system will be provided.

A simple local control interface must be provided to enable intuitive control of the source
select and volume controls without allowing users to adjust critical system pre-sets. Areas such
as restrooms, guestroom corridors will be controlled centrally and would not allow local
control.

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 A central master control interface must be provided to allow local zone settings to be
overridden and zones to be combined in any configuration required.
A variety of source inputs will be available to the various zones. Hard disk based audio feeds
will provide the main source of background music for the hotel. This could be a managed
service by an external service provider who would provide a media player and update the
content on a regular subscription basis.

The following centrally housed sources being available to the system for ad hoc requests or
events:
 CD Player
 Auxiliary line in Input
 Mic Input (zoned public area paging station)
 USB
 iPod docking station

The systems will facilitate the provision of local auxiliary and mic inputs in areas, to allow DJ
decks / mixer / mics to be connected to an input plate and utilise the existing amplifiers and
speakers.

3.6 A/V System for Meeting Rooms

The meeting rooms must be equipped with A/V, presentation and conferencing facilities.

The display systems will be selected and sized according to the room footprint.

Meeting room systems may be capable of displaying the following video sources:
 Laptop / PC
 IPTV Feed
 HDMI input
 Aux Video Input
 VGA + audio output

Provision must be allowed for interactive white boards to be located in the room either wall
mounted or free standing.

Each room must also be equipped for audio conferencing in addition to the above facilities via
an IP conference phone and video conferencing facilities.

The rooms will still be equipped with a simple control system consisting of a customised
keypad designed to suit the specific room functionality. Control shall be via the handheld
remote supplied with the display.

The tidy and effective presentation of services in the table is a key part of the overall room
functionality. The final presentation of power, data and A/V inputs in the table top will be
through an A/V enclosure to be detailed with the Architect/Interior Designer.

Programme audio is delivered via built in speakers on the display.

If additional audio reinforcement is required it should be accomplished using ceiling flush-

mount speakers powered by a hidden amplifier, with source and volume control via the
handheld remote.

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3.7 Ballroom

The rooms will offer high end presentation and flexible event / rigging facilities. It shall be
possible to use each room in a standalone mode or combine the rooms in a variety of
configurations.

3.7.1 Video

 At least one electrically operated projection screen located in each sub-divided space
capable of displaying a 16:10 widescreen image. The distance from the furthest
viewing position to the image should be less than seven (7) times the height of the
image. Control of the screen should be through a centralized remote control device
and one permanently installed ceiling mounted projector in each sub-divided space
with high brightness 3chip DLP HD projectors on motorised ceiling recessed drop down
hoists.
 At least two video input positions in each sub-divided space capable of delivering
analog (VGA) and digital (HDMI / DVI) input signals to the projector.
 The system shall be capable of displaying a cable or satellite TV broadcast.
 The A/V equipment rack should include a minimum of two auxiliary video inputs.

Each ballroom will be capable of displaying the following video sources:

 3 no. Laptop / PC inputs
 IPTV Feed
 2 no. HDMI inputs
 Aux Video Input

Each of the above video sources will have an associated programme audio output which will
feed into the central matrix switcher. The audio output from the matrix switcher will feed into
the Ballroom’s DSP (Digital Signal Processor) which will in turn feed a series of ceiling speakers.

3.7.2 Audio

 Sufficient high quality ceiling speakers must be provided in each sub-divided space to
produce a full range sound from 40 Hz to 18 kHz averaging 95 dB SPL evenly across the
listening area.
 Digital Signal Processing (DSP) shall provide for signal routing and volume control in
the room; in sub -dividable Ballrooms, design for individual breakout room control as
well as room-combining and master volume control of the combined space.
 Audio in prefunction spaces adjacent to Ballrooms should be combinable with the
Ballroom combined-space audio.
 A minimum of two audio input positions within each sub-divided space. Each input
position should have at least one balanced audio input capable of providing phantom
power for a microphone and one balanced audio output return.
 Speakers above a head table position should be able to be muted to minimize the
occurrence of feedback.
 Background music shall be available to each audio zone.
 The A/V equipment rack should include an audio monitor that allows staff to listen to
any individual audio zone.
 The A/V equipment rack should include a PC and monitor to allow staff master control
over the audio DSP and provide for remote support.

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  The A/V equipment rack should include a minimum of three auxiliary analog audio
inputs in each sub-divided space.
 The A/V equipment rack should include a UPS to protect audio and control processors
from momentary power interruptions.

The following microphones will also be provided in each sub-divided space:

 1 no. wireless lapel microphone
 2 no. handheld wireless microphones
 1 no. lectern gooseneck / array microphone

3.7.3 Control

 At least one wall mounted, hardwired touchpanel controller should be located in each
breakout space. The touchpanel should have a diagonal screen measurement of at
least 7”.
 The Graphical User Interface (GUI) should offer intuitive control over basic room
functions (source selection, video on/off, volume, lighting). No more than two button
presses should be required to navigate to an individual control function.
 Ballrooms: Room combining functions should be password protected and only
available to technical staff. Control of room combining should be presented to the
staff member as a graphical representation of the floor plan and should indicate the
real time combined / un-combined status of each space.

3.7.4 Tie Lines

The Ballroom will offer a tie line infrastructure to support external events.

Tie lines could be used for event setups, they will allow:
 Staging and associated equipment to be erected / installed in non-standard locations
within the ballroom, providing flexibility to event organisers
 Control and connectivity to event equipment flown on lighting bars / rigging, allowing
lighting desks and A/V equipment to be installed in multiple locations
 The use of external speakers in multiple locations with already installed amps

These tie lines would be installed at high and low level. High would provide connectivity to
truss-flown equipment and low to provide connectivity to ground level equipment; audio
equipment, lighting desks, etc.

Induction Loops would also be integrated into the Ballroom requirements with the flexibility
to cover the individual rooms or a large single room.

3.8 Digital Signage System

The Digital Signage System will consist of a combination of fixed and portable signage screens
and players in various locations, allowing control of display content. The signage system will
allow for guest way finding and event information / room booking screens.

The following screen locations are required:

 Main Lobby / Reception Area
 Pre Function Area Master
 Meeting Room - Booking display screen

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 Ballrooms – Room Booking display screen
 Elevators

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4.0 SECURITY

4.1 Introduction / Document Purpose

The purpose of this document is to address technological and physical security requirements
and recommendations and to provide a general guideline for the consideration of, installation,
maintenance and management of WHR technological and physical security systems. This
document is meant to serve as a living document that will require revisions as the business
operations and security needs of WHR change. This document is also subject to future
revisions as the technology supporting the deployment of physical security measures evolve
over time.

This document assumes that every property’s technological and physical security needs will
be unique to that property based upon several factors, some of which may include:

 Any pre-existing physical security measures in place

 The assets located therein
 Vehicle & pedestrian traffic flow & volume
 The size of the property
 The location of the property
 The demographics of the area in which the property is located
 The types and scope of operations being conducted within the facility
 The physical layout of the property itself.

As a result, it may be required, at the discretion of WHR, that an individual risk assessment be
conducted as to the appropriate security measures to be deployed based in part upon the
factors listed above. This shall include the hiring of a specialist Security Consultant to carry out
a Risk, Threat and Vulnerability Analyses (RTVA) for the property and provide a Security Master
Plan to mitigate risk and address security concerns. The plan shall address Physical,
Technological and Procedural recommendations.

If after that assessment, it is deemed appropriate to deploy certain security measures, (a CCTV
system for example) then this document provides a reference and recommended guidelines
as to the suggested level of functionality of that system, recommended and prioritized areas
of coverage, the equipment’s operational features to consider as well as current best practices
in the deployment of the system.

This document is specifically not intended to replace a specification produced by an architect

or engineer. This document is meant to serve as a high level guideline that should be
incorporated into the specifications produced by an architectural or engineering firm.

This document is provided for general guidance only and it is strongly recommended that
independent advice is taken. WHR nor its affiliates accepts no liability arising out of or in
connection with this guidance.

4.2 Scope

Unless otherwise noted, the guidelines contained in this document pertain to all WHR branded
properties.

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4.3 General Information

The information contained herein are basic requirements and recommendations. Certain
applications may require more extensive measures.
It should not be assumed that all properties should retrofit any of their existing equipment to
comply with the recommendations of this document. However, from this document’s release
date forward, all new installations of physical security systems and major renovations should
take into consideration the requirements and recommendations of this document.

It is noted that all policies and procedures contained herein are superseded by local
government safety regulations, building and life safety codes or other relevant international
standards.

4.4 General Terms

The contractor shall at all times ensure that the additions to the access control system, video
surveillance system and any other technologies related to the physical security at WHR
branded properties will properly interface with the existing security technology. Equipment
shall be installed in accordance with the instructions provided by manufacturer. Upon
completion it is required the system be fully tested and verified as operational.
Documentation of all additions, changes, or modifications to security technology at WHR
branded properties are to be provided in a consistent format and provided to the Hotel
Operation team. The company installing the system should also be the service company
during the warranty period. The installing company will honour and service the warranty on
parts as prescribed by the manufacturer.

When working with a proprietary system, the installing and servicing company shall be
certified and authorized by the manufacturer.

4.5 Compliance Requirements

All work shall meet or exceed the latest laws, codes, regulations, and requirements of all local
authorities having jurisdiction. Recognised international standards that are acceptable
include, but are not limited to:

 AIA American Institute of Architects

 ADA Americans with Disabilities Act
 CTPAT Customs Trade Partners Against Terrorism
 NBFAA National Burglar and Fire Alarm Association
 NEC National Electric Code
 NECA National Electrical Contractors Association
 NEMA National Electrical Manufacturers Association
 NFPA National Fire Prevention Association (NFPA 70 & 72)
 OSHA Occupational Safety and Health Act
 UL Underwriters Laboratories
 BS EN British Standard
 LPS Loss Prevention Standard
 ISO International Standardisation Organisation
 ASTM International

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 It is the responsibility of the security contractor to be thoroughly familiar with these
requirements. The security contractor must identify local requirements pertaining to all
permits and licenses required to perform the necessary work, including but not limited to low
voltage permits/licenses and construction permits/licenses.

All devices shall meet local requirements for listing and labelling, including but not limited to
UL listing and labelling.

4.6 Testing and Commissioning

All access control, intrusion detection systems, video surveillance systems and other security
systems shall be tested and commissioned. Commissioning includes testing of a complete
system from the field devices back to the head-end system. A system should be accepted as
complete only after the commissioning process is complete.

4.7 As-Built Drawings/Documents, Commissioning Reports, O&M Manuals

As-built drawings and documentation are required to be provided in hard and electronic (CAD
and PDF) formats for maintaining records.

The As-Built prints shall include, but are not limited to, the following:

 Device location floor plan drawing with installation details.

 Wire/Cable routing diagram with details of all wire junction locations.
 Equipment mounting details.
 Equipment interconnection diagrams.
 System monitoring and report layout.
 Complete parts list of all components installed including model numbers and serial
numbers must be provided.

In addition to the above, documentation shall include panel schedules, commissioning reports,
and a signed certificate of completion form from the security contractor, operation and
maintenance manuals and information provided by the manufacturer, wire diagrams as a
minimum.

4.8 Training

All projects shall include training for the operating staff to maintain the equipment and for the
local facility contacts that use the system.

The security contractor shall provide a written training plan prior to setting a training date.
Training should occur prior to system commissioning.

Training curriculum should include the following Operating Instructions as a minimum:

 Logging in/Out
 Understanding user access levels
 Acknowledging and printing of alarms
 Running reports
 Viewing and modifying personnel records
 Printing badges

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  Viewing graphics
 Retrieving and Viewing live and archived video
 Room Locking systems and their interrogation protocols

4.9 Warranty

All third-party warranties shall be transferred to the Hotel Operations team. Specific third-
party warranty details, terms and conditions, remedies and procedures, are either expressly
stated on, or packaged with, or accompany such products.

The warranty period may vary from product to product. These products include but are not
limited to devices that are directly interconnected to the Security Management System’s
(SMS) field hardware or computers and are purchased directly from the SMS manufacturer.
Examples may include but not be limited to:

 Access control hardware

 DVR/HVR/NVR hardware
 Credential printers
 Readers
 Biometric devices
 Workstations/servers/computer hardware
 Network hardware
 Uninterruptible Power Supplies

4.10 Integrator Requirements

In selecting any potential security system integrators consideration should be given to, but
not necessarily be limited to:
 Experience / Years in business
 Relationship with system product vendors such as video, access, and fire, etc.
 References of similar work
 Locations of offices, facilities, and staff that would support service
 Standard hours of operation
 Nonstandard hours capabilities
 Service Agreements
 Replacement parts capabilities
 Requests for service – do they have 24 hour availability, or a process to request?
 Factory trained and certified staff

4.11 Video Surveillance (CCTV) System Guidelines

4.11.1 Network Video Recorders (IP Based Video Surveillance)

Network video, often also called IP-based video surveillance or IP-Surveillance as it is applied
in the security industry, uses a wired or wireless IP network as the backbone for transporting
digital video, audio and other data. When Power over Ethernet (PoE) technology is applied,
the network can also be used to carry power to network video products.

A network video system allows video to be monitored and recorded from anywhere on the
network, whether it is, for instance, on a local area network (LAN) or a wide area network
(WAN) such as the Internet.

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4.11.2 Retention Period

Retention period (amount of time legally necessary to store information/images) for all video
recorded shall be a minimum of 30 days.

4.11.3 Cameras

Network Camera technology (also commonly referred to as IP Cameras) shall be provided. The
recommended specifications are explained below.

Type Resolution
Interior (Dome) VGA & 2MP
Interior (Mini Dome – Recessed) 1080p
Exterior (Dome) VGA & 3MP

4.11.4 Uninterruptible Power Supply (UPS)

The following is recommended hardware to be supported by a UPS as a minimum (if

applicable):

 NVR / HVR Hardware

 Critical Server Components
 Network Switch
 Analog Camera Power Supplies

It is recommended the UPS be sized proportionally to the load as to provide a minimum of 15

minutes back up time. Server hardware (if applicable) should be configured to begin safe
shutdown once power failure is detected.

4.11.5 Recommended Camera Placement

Area
Main Building Entrance
Main Building Entrance Vehicle Drop Off Areas
Employee Entrance(s)
Maintenance Entrance(s)
Loading/Receiving Entrance(s)
Loading/Receiving Area/Package Inspection Area(s)
Delivery Person Window/Area(s)
Perimeter of secured building line
Elevator(s)
Elevator Lobby & Landing(s)
Guest Room Corridor(s)
Public Area(s)
Luggage Storage Area(s)
Valet Parking Office
Day Care Area Entrance and General Area(s)
Pool Area(s)
Parking Garage(s)
Secured Parking Lot(s)
General and Visitor Parking Lot(s)

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 Secured Storage or High Value Asset Storage Room(s)
Computer Room Entrance(s)
Computer Room area(s)
Data Center(s)
Employee, Financial and Sensitive Business Record File and Storage Room(s)
Money counting area(s)
Vending Machine Area(s)
Guest Laundry Area(s)
Exercise Room Area(s)
Game Room Area(s)
Restaurant, Lounge and Bar Entrance(s)
General Office, Conference Room(s) and other areas based on risk assessments and
needs

4.12 Remote Video Monitoring

Remote video monitoring is recommended for use at all WHR branded properties. Information
can be sent into a remote video monitoring center and provide the end user with an end-to-
end video surveillance solution that detects, alerts and intervenes.

4.13 Access Control Guidelines

This section refers to physical control of doors with electronic locking hardware and software
managed entry devices.

A physical access control system is an important component of a Hotel’s overall security plan.
The purpose of a physical access control system, or PACS, is to restrict access to and from areas
to only authorized personnel, guests, contractors, etc. These restricted areas are commonly
referred to as “back of house” (BoH).

Another key element of PACS is to log activity for auditing and investigative purposes as well
as generate real-time alarm events in response to security violations detected by the system.

There are many components that make up a physical access control system, however, the
following list summarizes the key components which should be considered in the planning and
designing of PACS:
 Identification/Credentialing - medium used as identification to gain access to an area;
 Credential Readers - device typically secured on the wall next to a door, used to verify
that the credential presented has authorized access;
 Electrified Locking Hardware (electric lock) - locking device that secures a door in a
locked closed position requiring valid authorization to access the door via a valid
credential and credential readers;
 Door Status Monitoring - monitoring the physical position of a door (opened or
closed), utilizing a door monitoring switch typically referred to as a door contact;
 Access Controller Hardware - primarily consists of an Intelligent System Controller and
Reader Interface Modules;
 Access Control Application/Database Server - central repository for all system events
and configuration;
 Access Control Workstations - computers/workstations used to remotely access and
manage the access control application/database server;

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4.14 Detection Devices

Detections devices are the sensors in the field used to detect potential intruders in an area or
a building. Many different detection devices are available and the most common devices are:
 Door Contacts - sensor used to monitor door or window openings
 Motion Detectors/sensors – used to detect movement within the area. For indoor
applications, there are typically two technologies that are utilized:
- Passive Infrared Sensors (PIR) – detect infrared energy (“body heat signature”)
- Dual Technology Sensors - utilize infrared technology and microwave radar sensor
 Glass Break Detectors.

4.15 Security Screening Equipment

Following local authority requirements and recommendation by a Security Consultant, it may

be necessary to provide and install screening equipment in the Hotel which shall comprise of
baggage scanners, body scanners, metal detectors and all other equipment found necessary
to achieve an acceptable level of security.

However, as a minimum, all necessary provisions (i.e. electrical points, data points, structural
and architectural elements etc.) shall be considered during the design and construction phases
to allow screening equipment to be installed at a later stage with minimum or no impact on
the building, services and operation of the Hotel.

4.16 Master Key System

Locking security is a matter of great importance, so careful design of master keying forms the
basis of key control and minimizes security risks.

A 3-Level Grand Master Keying will be required as a minimum for all WHR branded properties.

Professional support / consultant should be hired to design the master key system, develop
and implement key control policies, select the right products and understand the latest trends
and future demands in physical security.

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