How to Start?

NEW AGENT Where to Start?

What to Start?

Guidebook For New Agent To Start Your Business

Powered by Agency Training Unit, Great Eastern Takaful Berhad

Acknowledgment

It would be impossible to even develop Guidebook for New

Agents to Start Their Business without a word of thank you to
Ms. Norizan Yahya, our respected Vice President who has given
us the opportunity, trust, and guidance to take on this project.
“Thank you, Puan”.

Not forgetting our talented Training Head, Mr. Joseph Tan for
his unconditional support, extraordinary kindness and
understanding throughout the completion of this course.
“Thank you”.

We would like to acknowledge our indebtedness to the

talented and vast experience to Legal & Shariah Department,
for their valuable assistance and help in perfecting this course.

To Agency Distribution Trainers & Admins, sincerest thanks

from us for all the ideas, feedbacks, help and encouragement
from the beginning to the completion of this course. “Thank
you very much, it will not be possible without all of you”.

Course Developer
Agency Training Unit

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 2
Table of Contents

Contents Page No.

Disclaimer & Reminder 3

Concept of Takaful Business 4

Check 5! 7

GETB Products 8

System Navigation 25

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 3
Disclaimer and Reminder

This power-point presentation is purely a training tool for

internal agency training programs of Great Eastern Takaful
Berhad. All or any part of the contents of this presentation shall
not be used directly or indirectly for soliciting Takaful business,
participant services and/or facilitating any other form of
communications with any external party whatsoever.

The information given in the slides is not exhaustive. For more

details, please refer to certificate document, benefit illustration,
product disclosure sheet, fund fact sheet, brochure and product
write-up.

A licensed person must provide the fund fact sheet together

with the benefit illustration at the point of sale of any
investment-linked Takaful product.

This information is correct as at 31st March 2020.

FOR INTERNAL AGENCY CIRCULATION PURPOSES ONLY.

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 4
Concept of Takaful

What Is Takaful?
• Concept derived from the Arabic word “Kafala”
• Embraces the element of mutual protection and shared
responsibility
• Takaful is a “joint guarantee”

Surplus
distributed

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 5
Concept of Takaful

Fortunate many help the unfortunate few

According the Bank Negara Malaysia, the following are among
the main issues to be examined and understood, especially to
fully appreciate the differences between insurance and Takaful :
• Contract
• Responsibility of policyholders / participants
• Liability of the insurer / operator
• Access to capital
• Investment of fund

Takaful Insurance
• The contract involved are a combination of
tabarru’ contract (donation) and agency
• A policy in the forum of an
and/or profit sharing-contract between
the individual and the pool of funds as exchange contract (sale and
represented by the Takaful. purchase)between the insured
• Participants make contribution to the (policyholder) and the insurance
scheme. Participants mutually guarantee company.
each other
• The Takaful operator acts as the • Policyholders pay premium to
administrator of the scheme and pays the
Takaful benefits from the Takaful fund
the insurer.
• In the event of deficiency in the Takaful
fund , the Takaful operator will provide an • Access to share capital and debt
interest-free loan (Qard) to rectify the with possible use of
deficiency. subordinated debt.
• Access to share capital by Takaful
operator but not to debt, except for
• There is no restriction apart from
interest-free loan (Qard) from operator to
underwriting fund. those imposed for prudential
• Assets of the Takaful funds are invested in reasons.
Shariah compliant instruments

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 6
Concept of Takaful

Glossary : Takaful VS Insurance

TAKAFUL INSURANCE
Contribution Premium

Person Covered Insured

Family Takaful Life Insurance

Takaful Certificate Insurance Policy

Permissible Takaful Interest Insurable Interest

Sum Covered Sum Insured/Assured

Takaful Operator Insurance Company

Takaful Broker Insurance Broker

Takaful Agent Insurance Agent

Know your business by knowing the difference

between Takaful and Insurance. This can help you
educate your potential customer better and why
they should participate in Takaful instead of
Insurance especially for Muslims.

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 7
Check 5!
Creating Discipline as an Agent

Becoming an agent is all about the discipline of mind and body

to activate your own business.

Check 5 behavior will help you to guide your daily activities

and kick start your business right away!

Take a day or two with your leader and go through the below
activities.

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 8
GETB Products
Traditional & Investment-Linked Takaful

GETB has two sets of

product type which are
Traditional (Tr) and
Investment-Linked Takaful
Product (IL).

Both products are shown as

next table.

Product propositions are

done based on life stages
(age range). We know
protection need available
through Takaful should be
on the basis of what is in
need of your potential
customer. For example,
what protection need
should a child has?

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 9
GETB Products
Traditional & Investment-Linked Takaful

Our product also emphasised the need of potential

customer according to their monthly average income.

This allow potential customer to have options and

the buying power in choosing what are make
affordable to them.

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 10
GETB Products : i-Great Teras
Traditional

Guidebook For New Agents to Start Their Business

*Terms & Condition Apply
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 11
GETB Products : i-Great Idaman
Traditional

*Terms & Condition Apply

Guidebook For New Agents to Start Their Business
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 12
GETB Products : i-Great Jannah
Traditional

*Terms & Condition Apply

Guidebook For New Agents to Start Their Business

13
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 13
GETB Products : i-Great Harapan Plus
Traditional

Guidebook For New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 14
GETB Products : i-Great Aman
Investment-Linked Takaful

*Terms & Condition Apply

Guidebook For New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 15
GETB Products : i-Great Mega
Investment-Linked Takaful

Guidebook For New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 16
GETB Products : i-Great Wawasan
Investment-Linked Takaful

Guidebook For New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 17
GETB Products : i-Great Abadi
Investment-Linked Takaful

Guidebook For New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 18
GETB Products : Optional Medical Rider
Optional Riders

Very common amongst customers the appetite of coverage

is medical plan. Thus for GETB, we have a few selections to
cater their need to have medical plan to protect
themselves and their loved ones.

1. i-Hospitalisation Benefit (i-HB)

2. i-Medik Rider Suites

i. i-Medik Rider
ii. i-Medik Extra Rider
iii. i-Medik Plus
iv. i-Medik Extender

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 19
GETB Products : i-Hospitalisation Benefit
Optional Medical Riders

*for further features of this product, kindly read through our product
slide and product info available in iGP

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 20
GETB Products : i-Medik Rider (i-M)
Optional Medical Riders

with
Co-Takaful

*for further features of this product, kindly read through our product
slide and product info available in iGP

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 21
GETB Products : i-Medik Extra Rider (i-MX)
Optional Medical Riders

Additional Benefits compared to i-Medik Rider

*for further features of this product, kindly read through our product
slide and product info available in iGP
Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 22
GETB Products : i-Medik Plus (i-MP)
Optional Medical Riders

Attachable to:

*for further features of this product, kindly read through our product
slide and product info available in iGP
Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 23
GETB Products : i-Medik Extender (i-MO)
Optional Medical Riders

i-Medik Extender (MO) serves an extension to i-Medik (M) or i-

Medik Extra Rider (MX) similarly to i-Medik Plus. However it is
different in a way of it helps to extend the coverage of overall
annual limit and overall lifetime limit for customers.

*for further features of this product, kindly read through our product
slide and product info available in iGP
Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 24
GETB Products : Other Riders
Optional Medical Riders

Other than Medical Riders, GETB have variations of riders that

can be attached to basic plan and allow customers to choose
the needful protection for themselves and their loved ones.

Critical Illnesses/ Dread

Diseases Rider Accidental Rider
1. i-CIBR 1. i-AMR
2. i-EPCC 2. i-ADD/TDD
3. i-CMR (Only for 3. i-CABX
Mega)
Provider Rider
Disability Income 1. i-PDD
Rider 2. i-PTPD
1. i-GI 3. i-PP

Contributor Rider
1. i-CB
2. i-CBP

*for further features of this product, kindly read through our product
slide and product info available in iGP
Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 25
System Navigation
Corporate Website

We are committed to assist you in driving your sales by

developing support systems through our website and application
that will eases your business process and closing.

Website/ Function To Have

Applications
Corporate Platform for external parties
Website including agents, customers
and everyone to know better
GETB’s latest update, product,
announcement, Key Personnel
and etc.
Learning Agents’ one-stop portal to
Management facilitates learning and
System (LAMP) knowledge sharing.

i-Great Partner Agents’ one-stop portal to run

(Online Portal) point of sales efficiently.

i-Great Link Agents’ one-touch point or

(Mobile Portal) apps that allow real time
update of content uploaded in
i-GP

Mobile Point of Agents’ platform to submit

Sales (MPOS) proposal/cases online.

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 26
System Navigation
Corporate Website

Corporate website
https://www.greateasterntakaful.com

Great Eastern Takaful Berhad Agent Website (iGreatPartner)

https://e-sso.greateasterntakaful.com

Click here

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 27
System Navigation
Learning Management System (LAMP)

How to check class availability on Learning Access Management

Platform (LAMP)

Click Browse,
Browse Catalog

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 28
System Navigation
Learning Management System (LAMP)

How to register for course/class on Learning Access

Management Platform (LAMP)

Click on action and register

for course/class

LAMP is an extended site to iGP where agents need to visit

for the purpose of training related matter, example;
1) Training Registration
2) Current learning that you need to complete
3) Completed learning that you have accomplished

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 29
System Navigation
i-Great Partner (i-GP)

Enter your Username

and Password

iGreatPartner is a web application and a platform where GETB

Takaful Agents like yourself are able to:

• Get the latest news, circular, contests, events and training info
• Download GETB systems (esub, GETBIS), any form related
business
• Download any product info, product write-up, training slides
• Check CPD hours
• Check and register CPD and mandatory classes on LAMP
• Submit new business proposals electronically via e-Submission
system
• Check and follow up on proposal and claim status, monitor
production performance, e-registration of agents and download
commission statements

All GETB Takaful Agents will be provided with an ID to access i-Great Partner post
officially contracted with GETB.

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 30
 INTRODUCING the
MOST ANTICIPATED
GREAT LINK mobile
application

QUICK
updates
1
REAL-TIME

Guidebook for New Agents to Start Their Business

Get quick news once any events or contests have been launched
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 31
 System Navigation
i-Great Link

Welcome to the home page of Great Link

SES 10 – Highlight Video

CONTESTS
CAMPAIGNS

CAMPAIGNS
CONTEST
EVENTS
EVENTS
UPDATES GALLERY
PRODUCTS PRODUCTS
GALLERY UPDATE

With customized categories for all ongoing

updates now available

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 32
 System Navigation
i-Great Link

BALANCED
SCORECARD
(BSC)

By integrating our Balanced Scorecard feature, know your total weighted score
anywhere

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 33
 System Navigation
i-Great Link

and anytime with personalised KPI QUARTERLY, YEARLY, and ANP tracking
report

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 34
 System Navigation
i-Great Link

CFF OPTION
QTD & YTD

Also, receive Customer Fact Find KPI quarterly and yearly

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 35
 GETB Products
System Navigation – i-Great Link

Develop as you go with our personal development guideline

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 36
 GETB Products
System Navigation – i-Great Link

FARAID

Find out the Faraid Calculation Distribution at everywhere

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 37
 GETB Products
System Navigation – i-Great Link

Choose your Distribution

Personalise figure base
heir for
your Faraid on Faraid
Faraid
Distribution calculation
distribution

Find out the Faraid Find out the Faraid Find out the Faraid
Calculation Distribution Calculation Distribution Calculation
at everywhere at everywhere Distribution at
everywhere

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 38
 GETB Products
System Navigation – i-Great Link

PUSH
SMS

Moreover, receive instant notifications on circulars , updates and contest tracking

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 39
 Cir – 2019 LEADS
Award IS HERE!

POP-UP
reminders

and reports on-the-go together with pop-up reminders

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 40
 GETB Products
System Navigation – i-Great Link

Recruit talents and be rewarded handsomely! The

more, the merrier. Go forth together.

90 Days Jumpstart Programme

ORGANIZE
Welcome to GE! We believe your career with us
will succeed via our exclusive 90 Days Jumpstart
Contest.

Congrats! You have qualified for Asia’s Got

Talent. Kindly wait for your prize to be
delivered.
YOUR
INBOX
2019 Supremacy Summit Tracking
Hi Nicole, you have achieved PS Supremacy ANP
of RM200,000 Latest Qualification: Elite

2019 Grow2gether WG Challenge

Hi Nicole, your one step closer to achieving the
sales requirement! One more QA to go to!

Receive messages in your inbox where you will find all stored information

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 41
 GETB Products
System Navigation – i-Great Link

Download the
Great Link Takaful
App @ i-GreatPartner

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 42
System Navigation
Mobile Point Of Sales (MPOS)

GETB Mobile Point Of Sales (MPOS)

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 43
System Navigation
Mobile Point Of Sales (MPOS)

How to download MPOS iPad apps on iGreatPartner

Click DOWNLOAD, MPOS

Click MPOS Download

Mobile Point Of Sales (MPOS) is a platform for agents

to submit their proposal online. It can benefit agents in
many ways.

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 44
Great Eastern Takaful Berhad (916257 – H)
Level 3, Menara Great Eastern,
303 Jalan Ampang,
50450 Kuala Lumpur