HR Helpdesk

overview

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential
Executive Summary
This demo script is an overview of Oracle HR Helpdesk in a request to resolve business process.
Because HR request might deal with very sensitive subjects like compensation, grievance or disciplinary actions,
HR professional need a dedicated HR Helpdesk to optimize issue resolution.

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential
Storyline and Personas

Demo User Login Role

Paul Carlson Employee

Mike Finkle HR Helpdesk agent

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |

 PAUL CARLSON MIKE FINKLE
Paul is an employee at Vision Technology. Mike Finkle is a HR service agent in the HR Help Desk at Vision
Industries.
He needs some help with benefits enrollment following his He handles employees’ HR request in a timely and efficient
relocation to another state. manner.

Employee, Vision Technology HR Services agent, Vision Technology

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | 4
HR Help Desk overview

Mike closes Paul’s request

Mike creates and posts an
Paul raises an HR request answer to Paul’s request

Mike reviews Paul’s request Mike searches Knowledge Paul is notified and gets
base for relevant his answer.
information

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |