Professional Documents
Culture Documents
Contents
General HR............................................................................................................................................3
HR Inbox............................................................................................................................................3
HR Advisors........................................................................................................................................3
Survey Monkey..................................................................................................................................3
HR Spreadsheets................................................................................................................................4
Organisation Structure Chart.............................................................................................................4
iTrent.....................................................................................................................................................5
iTrent Reports:...................................................................................................................................5
Leavers & Resignations..........................................................................................................................5
Resignation process:..........................................................................................................................5
Confirmation of employment letters.....................................................................................................5
References.............................................................................................................................................6
HR will provide references for current/previous employees upon request.......................................6
To request a reference for a new employee:.....................................................................................6
Policy Updates.......................................................................................................................................6
Extension of Fixed Term Contracts........................................................................................................6
Contract Variations................................................................................................................................6
Maternity/Paternity..............................................................................................................................7
Expenses................................................................................................................................................7
To process employee expenses:........................................................................................................7
To send expenses to payroll:.............................................................................................................7
Casual Transport Workers.....................................................................................................................7
To set up a new casual worker:.........................................................................................................7
Individual Learning & Professional registration reimbursement...........................................................8
If a request for individual learning comes through:...........................................................................8
Professional registration reimbursement:.........................................................................................8
Specsavers Vouchers.............................................................................................................................8
To issue a voucher:............................................................................................................................8
To order more vouchers:...................................................................................................................9
Recruitment.........................................................................................................................................11
Recruitment Process........................................................................................................................11
Onboarding Candidates...................................................................................................................11
Cordell Occupational Health............................................................................................................12
To download certificate:..................................................................................................................13
Posting a job on LinkedIn.................................................................................................................14
Promoting the job post on your LinkedIn:.......................................................................................15
WECA Connect HR Pages.....................................................................................................................16
Learning & Development – Employee Development Programme.......................................................18
Eventbrite........................................................................................................................................18
To create a new event:....................................................................................................................18
To download attendee report:........................................................................................................19
Adding dates/training to SharePoint:..............................................................................................20
Part 1: To create a new training event calendar..............................................................................21
Part 2: To show new calendar under training..................................................................................23
Admin for Learning & Development................................................................................................24
Updating the EDP Catalogue............................................................................................................25
Email Templates..................................................................................................................................26
Employee Development Programme Survey Email.........................................................................26
Exit Interview...................................................................................................................................28
Onboarding Survey..........................................................................................................................29
Interview Survey..............................................................................................................................29
Probation reminder emails..............................................................................................................30
Reference email templates..............................................................................................................31
Induction emails..............................................................................................................................34
General HR
The team huddle daily at 9:30am to go through what the team is up to for the day/week. You can
discuss any emails in the HR inbox that need dealing with during this alongside any other tasks or
projects you are working on. Pets/children are most welcome to make special appearances
HR Inbox
The HR inbox is accessed by the whole HR Team. The HR Administrator has ownership over the
inbox and will need to check this periodically throughout the day. General rule of thumb is to keep
the number of emails left in the inbox to a minimum.
HR have an SLA of 2 days to get back to any queries that come into the
inbox
There are a number of categories which can be used to help organise the
inbox
If there is a query you cannot deal with, you can forward it to the relevant
HR advisor/Recruitment coordinator/Recruitment partner
Bring it up in Team Huddle for discussion
If you receive an HR query email into your personal inbox, please reply
from the HR inbox for continuity across both HR Administrators.
There is a Careers inbox – careers@westofengland-ca.gov.uk – emails from
this inbox are automatically forwarded to the HR Inbox, you can still reply
from Careers if you wish to do so.
HR Advisors
Survey Monkey
https://www.surveymonkey.com/
We send out 3 surveys at the moment – Onboarding (sent on new starters first day), Interview (sent
to candidates who interviewed but were unsuccessful) & Exit Interview Surveys (sent to leavers
before their last day)
Username: HR@WECA
Email: humanresourcesweca@gmail.com
Password: Avocado2021
If you ever need the mailbox associated with the account:
humanresourcesweca@gmail.com
Password: Watermelon2021
HR Spreadsheets
The main HR spreadsheet we use for onboarding is called Starters, Leavers, Changes it can be found
here (HR>Organisation>Starters, Leavers, Changes)
The Staff list also needs to be updated with new employees and when employees leave. This can be
found here (HR>Organisation>Organisational Structure>Staff Lists)
The Staff list will have probation dates – check this on a weekly/monthly basis and send reminders as
necessary
The staff structure chart can be found here. You will need to open this in the desktop Excel
application to view its functionality properly.
To update:
Password to unlock the pages is Apple2021 – please ensure you lock the page again with no editing
allowed and keep the password the same for each page.
iTrent Reports:
2. Line manager notifies HR – HR to send email to Line manager “Resignation receipt” found in
email templates
3. The resignation Policy can be found here (HR Policies and Forms>General>Leavers), and all
forms can be found here (HR Policies and Forms>General>Leavers>Forms)
6. Payroll will confirm via email that form has been processed
9. Check Survey Monkey for responses, save to employee file (copy & paste it into a word doc
and save as a PDF), and flag any relevant comments to HR advisor
Once employee has left the organisation remove them from the Staff list, EDP tab & Staff structure
Confirmation of employment letters
HR can provide confirmation of employment letters (e.g. for mortgage applications, rent references
etc)
Use the reference request template “Reference request for” Fill in employees name and job
title and send to referee’s
Check with employee before sending to current employer whether they are happy for us to
request
Policy Updates
HR administrators will be given wording for specific policy in policy that needs updating.
All versions of HR policies (Word and PDF) are kept in the Corporate HR folder --- HR policies
and Forms. (HR>HR Policies)
Always edit the Word version, update the Version number, and save as both Word & PDF
Check Policy Date record found here and amend date when updated
Amended and updated policies will need to be saved in the Public HR folders as a PDF found
here (HR Policies & Forms)
Line Managers will email the HR inbox with a completed, signed Contract Variation Form
HR will update iTrent with the new end date of contract
Save the variation form on the employee’s personnel file, under Employment Changes
If the variation form is to make the employee permanent, the form will also need to be sent
to Payroll for processing – HR cannot make this change on iTrent only Payroll can
Confirm the extension in writing to the employee – Template can be found here
Ensure the line manager has notified Agilisys that the employee’s contract has been
extended so they don’t lose IT access
Update the staff list with the employee’s new end date
Contract Variations
If an employee’s contract is to be varied for any reason, the line manager will fill in the Contract
Variation form, sign and send to HR for actioning.
Check the reason for variation – pay change, working hours change, working pattern changes
etc. and action accordingly,
You will need to run by Alex/Monica for approval, add Alex’s signature to the variation form
If it is an increase in salary you will need to send to Payroll for processing.
All changes in contract need to be confirmed in writing to the employee
Maternity/Paternity
The HR advisors will check on a monthly basis – they are recorded on the All Staff List Spreadsheet
on the maternity/paternity tab.
Expenses
To process employee expenses:
On payroll cut-off date download the expenses spreadsheet and send as an attachment to
Payroll.Operations@Agilisys.co.uk
Copy the current spreadsheet in the folder and change the date to next expense cut-off
date, remove any data in the spreadsheet.
Archive the previous expense spreadsheet
All payroll cut off dates are in the HR calendar and can also be found here, payroll will send
us new cut off dates for the new financial year, which will need to be added to the HR
Calendar.
Employee should fill in the expenses form with line manager signature and send to HR
Process as normal expense procedure
Save to employee file under expenses & add to expenses spreadsheet
Specsavers Vouchers
All WECA employees are entitled to an eye test voucher from Specsavers – Details can be found here
To issue a voucher:
1. Click Procurement
Requisition Details
Price: £255
Click save – this will then send the requisition to Alex for approval – once it has been approved you
will receive an email with the PO number. You will need to enter this PO number when you create
another order on the Specsavers website (as below).
Then go to Specsavers https://corporate.specsavers.co.uk/Live/Password.aspx?site=English
2. Select Products
3. 15 VDU Eyecare vouchers & Save
Recruitment Process – All roles usually in the first instance will be advertised internally only for 1
week.
Managers upload role to Tribepad, fill in all relevant details and send for authorisation to
Head of Service, Head of HR (Alex Holly) & Head of Finance (Selonge Russell)
HR admin to check once the role has been authorised on Tribepad
Add the role and details to the SMT spreadsheet for final approval it can be found here
(Documents>General>Recruitment – SMT List)
Alex will update the spreadsheet after SMT (usually on a Tuesday afternoon or Wednesday
AM)
You will need to then action whether the role is to be advertised internally or externally and
inform the hiring manager of the SMT outcome
If the role is advertised internally, and there are applications they will need to be
shortlisted/interviewed
If there are no internal applications – the role can then go external for 2 weeks (as standard)
Hiring managers will set up their own interviews and invite candidate to book interview slots
After shortlisting you will need to check that unsuccessful candidates have been sent
unsuccessful email.
Once interviews have been completed if there is a successful candidate, the hiring manager
will change the candidate status to offered, and fill in the relevant forms,
Download the Interview outcome and send the candidate the conditional offer
Complete other relevant onboarding actions as per below – Structure request form to iTrent
and payroll forms to Payroll – found here
Onboarding Candidates
All candidates must be sent the occupational health link via Cordell Portal. This is done by
completing the pre-starter form on the Cordell portal-
https://orchidlive.com/orchid/custom/ch/dashboard/login
To download certificate:
Go to Dashboard and click Documents > Pre-Placements and then search for the employee
name
Click the download button
and save to the employee
file in Health & Safety
Open the file to check if
there are any health and
safety recommendations
for the employee and let
the relevant HR advisor
know.
Posting a job on LinkedIn
If you have your personal LinkedIn account, you can set up LinkedIn
Recruiter profile under your WECA email address by adding this under
settings as a secondary email address.
Mari/Lorna can assign the recruiter license to your account
To access Recruiter click the Recruiter icon
To post a new role click Projects > Create New
Open LinkedIn homepage
Search for West of England Combined Authority
page and click on Jobs
It will bring up a list of our jobs currently being
advertised
Click on the relevant job and then click the
arrow and hit Share in a post
If you need to add a new section of text Click on the + and then add a section (Pick 1/2/3
columns depending on what you need
A section will then be created like so, and you can then add in text box, event calendar etc.
depending on what is required
Learning & Development – Employee Development Programme
We have a number of EDP modules that run throughout the year, Monica will send emails with
updates to any modules and additional dates that need to be added. The modules are updated on
both Eventbrite & SharePoint. In addition the dates for training are all included on the HR Calendar
in Outlook.
Eventbrite
Summary & Summary: Who the training is delivered by and how long it is e.g. half day
Description training session. Monica will have given a short description add this in description
box along with a reminder to add the training to their Outlook calendar.
Make the event Click on “private” Audience: Anyone with the link
private Click Publish &Copy the event URL – this is the link for people to use to book the
ticket.
To download attendee report:
Open the file and delete columns A-D & H-O, this should leave you with just the name and
email address of the attendees, you can then copy and paste the email addresses into the
calendar invite and send Please note: If it is a virtual training session run by Graham you
will need to add a column “Breakout room” and depending on the number of employees
attending divide the attendees by A,B,C (Max 3 breakout rooms).
Adding dates/training to SharePoint:
To add a new training module just copy and paste both the colour border & text box and
then replace the text with the relevant information for that module
You can drag/drop the boxes to the other side of the page to make it look more even (Page
is split into 2 columns)
Add the event calendar to show the training dates available this is a 2 step process (you
need to set up the calendar or edit the calendar to add more dates first for the dates to pull
through)
Part 1: To create a new training event calendar 1. Click the Settings icon &
then Site Contents
Workbooks & Attendee reports are saved in the Employee Development Programme folder
found here – There are separate folders for each training module.
All training dates need to be added to the HR Outlook calendar
The workbook for the training needs to be added to the calendar invite (see example below)
Reminders to check tickets and send out Teams links for virtual training need to be added 2 days
before the training event (Invite the HR Admin to this reminder)
Attendee list needs to be downloaded from Eventbrite – and all attendees need to be
emailed the calendar invite from HR Calendar
The attendee list needs to be sent to the Trainer ideally 24-48 hours before – If its Graham
running the training send to: Graham.tate@westofengland-ca.gov.uk , if its Phil (Improve
your writing): philchamberlain71@gmail.com for any other training, check who is running it
and send to relevant person
If anyone cancels/declines, record this on the EDP module tab on the Staff List spreadsheet
found here (HR>Organisation>Organisational Structure>Staff Lists)
Delete their details from the attendee list and send updated version to the Trainer, and also
delete them from the Outlook calendar invite
Breakout rooms will need to be set up for Graham’s Virtual training sessions. This is just
another calendar invite with Teams link to join.
If there are 6 or less attendees: 1 breakout room
7-11: 2 breakout rooms
12: 3 breakout rooms
After the training has occurred send the attendees a
Key
feedback survey (See email template for relevant
training module) Future training date booked
Update the EDP attendee tab for the relevant employee
DATE Training has been attended
to show training has been attended/booked/cancelled
(See notes for EDP on Staff list spreadsheet) Cancelled training by
DATE attendee
Updating the EDP Catalogue
If there are any changes that need to be made to the EDP Catalogue, Monica will send through
details. The catalogue can be found here (HR>Development>Learning and Development>Employee
Development Programme 2021 2022>EDP Catalogue). There are two versions PDF and PowerPoint.
Dear Colleague,
Thank you for attending the Employee Development Programme session ‘Recognising Distress in the
Workplace’ recently.
HR are collating feedback and we would be really grateful if you could spare a couple of minutes to
complete the anonymous feedback survey which you can access via this link
https://www.surveymonkey.co.uk/r/SF9863F
Many thanks.
The HR Team
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Dear Colleague,
Thank you for attending the Employee Development Programme session ‘Recognising the
Importance of Resilience’ recently.
HR are collating feedback and we would be really grateful if you could spare a couple of minutes to
complete the anonymous feedback survey which you can access via this link
https://www.surveymonkey.co.uk/r/SF9863F
Many thanks.
The HR Team
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Dear Colleague,
Thank you for attending the Employee Development Programme session ‘Facilitating Success
Through Others’ recently.
HR are collating feedback and we would be really grateful if you could spare a couple of minutes to
complete the anonymous feedback survey which you can access via this link
https://www.surveymonkey.co.uk/r/SF9863F
Many thanks.
The HR Team
Improve your writing – using plain English –
Dear Colleague,
Thank you for attending the Employee Development Programme session ‘Improve your writing –
using plain English’ recently.
HR are collating feedback and we would be really grateful if you could spare a couple of minutes to
complete the anonymous feedback survey which you can access via this link
https://www.surveymonkey.co.uk/r/SF9863F
Many thanks.
The HR Team
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Dear Colleague,
Thank you for attending the Employee Development Programme session ‘Taking Preventative Action
– Wellness Action Planning’ recently.
HR are collating feedback and we would be really grateful if you could spare a couple of minutes to
complete the anonymous feedback survey which you can access via this link
https://www.surveymonkey.co.uk/r/SF9863F
Many thanks.
The HR Team
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Dear Colleague,
Thank you for attending the Employee Development Programme session ‘Recognising Personality
Triggers’ recently.
HR are collating feedback and we would be really grateful if you could spare a couple of minutes to
complete the anonymous feedback survey which you can access via this link
https://www.surveymonkey.co.uk/r/SF9863F
Many thanks.
The HR Team
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Managing performance to achieve potential –
Dear Colleague,
Thank you for attending the Employee Development Programme session ‘Managing performance to
achieve potential’ recently.
HR are collating feedback and we would be really grateful if you could spare a couple of minutes to
complete the anonymous feedback survey which you can access via this link
https://www.surveymonkey.co.uk/r/SF9863F
Many thanks.
The HR Team
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Project Management –
Dear Colleague,
Thank you for attending the Employee Development Programme session “Project Management”
recently.
HR are collating feedback and we would be really grateful if you could spare a couple of minutes to
complete the anonymous feedback survey which you can access via this link
https://www.surveymonkey.co.uk/r/SF9863F
Many thanks.
The HR Team
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Exit Interview
Dear XXX,
Thank you for the contribution you have made during your time at the West of England Combined
Authority. We value your opinion and welcome feedback on your experience working with us.
We would like to invite you to complete an exit interview to gain an insight into your experiences.
Please click here to complete online.
Your responses will be viewed by the HR Department only, and will remain confidential.
If you have any queries, or wish to discuss further please do not hesitate to contact a member of the
HR Team.
Kind Regards
The HR Team
Onboarding Survey
Dear xxx
Welcome to WECA. We hope you are settling into your new role.
We continually strive to provide the best new starter experience and, following your recent
appointment, we would like you to tell us about your onboarding experience. It would really help us
if you would please complete the short survey by clicking the link below. It will only take a few
minutes and your feedback is invaluable.
https://www.surveymonkey.co.uk/r/D7HH83S
Kind Regards,
The HR Team
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Interview Survey
Dear XXXXX,
Following your recent application and interview with WECA, we would like you to tell us about your
experience.
We continually strive to provide the best candidate experience so we kindly ask you to complete the
short survey by clicking link below:
https://www.surveymonkey.co.uk/r/V85GFJH
Kind Regards,
The HR Team
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Probation reminder emails
End of Probation –
Hi,
The end of probation review for XXXXXX due DATE is now overdue. Once the review has been
conducted you please complete the form found here and send to the employee copying in @HR for
our records.
Kind Regards
The HR Team
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Hi,
The mid-point probationary review for XXXXXX due DATE is now overdue. Once the review has been
conducted you please complete the form found here and send to the employee copying in @HR for
our records.
Kind Regards
The HR Team
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Reference email templates
Employment Reference for – (this can also be found in the HR inbox 1. HR Templates)
Dear xx
As per our policy, we can provide the following information for [insert name];
Start date:
Leave date:
Position held:
Kind Regards
HR | HR Administrator
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Reference request – (this can also be found in the HR inbox 1. HR Templates)
Dear ,
Reference request form
The person named below has applied for the stated post within our organisation
andhas given your name as a referee. Please answer all relevant questions, sign and
date the form, and return it to HR@westofengland-ca.gov.uk within 3 working days.
Name of Applicant
Employment Information
Name and address of
organisation
HR | HR Administrator
Induction (see template in HR inbox 1.HR Templates for attachments we send with)
Dear
Please can you ask your new starter to complete the following documents in the first two weeks:
A DSE assessment for the WECA office and one for homeworking, if applicable
E-Learning modules. I have attached the policy which provides details on how these can be
accessed
A home working and lone working declaration form. Please sign and return this form
regardless of whether home/lone working applies
Please ensure your new starter completes the Employee Development Programme modules. The
catalogue is here
ID verification:
We have asked that on their first day in the office they should bring in the original IDs for verifying
and photocopying. If you meet her in the office that day could you please fill in the Safer
Recruitment Verification form (instructions also attached) and email it along with the verified copies
to HR. If not, this is something that can be completed at later date.
Enc.
DSE assessment
E-Learning policy
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Induction for Secondees – (see template in HR inbox 1.HR Templates for attachments we send
with)
Dear
For secondees we ask that these are completed, can you please action points;
Enc.
DSE assessment
E-Learning policy
We also have induction guide for new starters which you can find useful, it is located in HR Policies &
Forms, new startes, induction.