CHAPTER II

REVIEW OF RELATED LITERATURE

An attempt has been made by the researcher to study the

literature pertaining to the topic to draw a deeper insight

into the concept. A review of related literature would help

the researcher in understanding the contributions made by

others and in creating a link to the chosen topic.

Accordingly, the researcher reviewed the popular studies

contributed by other researchers. This has helped the

researcher to identify the contributions and the research

gap which facilitated in designing the framework of the

study and in the formulation of the questionnaire.

Foreign Literature

In foreign literatures, the researchers reviewed three

related studies and analysed the research objectives and

results. The following are;

Restaurant Quality and Customer Satisfaction

According to Kanta and Saglik (2014), the relationship

between quality and customer satisfaction has gained great

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