This document lists 18 references used in a research paper on customer satisfaction and service quality. The references include journal articles, books, theses, and websites published between 2008-2013 that cover topics like food safety practices, customer satisfaction in retail and fast food industries, hotel pricing, service quality measurement, and models for predicting food handling and customer satisfaction/loyalty.
This document lists 18 references used in a research paper on customer satisfaction and service quality. The references include journal articles, books, theses, and websites published between 2008-2013 that cover topics like food safety practices, customer satisfaction in retail and fast food industries, hotel pricing, service quality measurement, and models for predicting food handling and customer satisfaction/loyalty.
This document lists 18 references used in a research paper on customer satisfaction and service quality. The references include journal articles, books, theses, and websites published between 2008-2013 that cover topics like food safety practices, customer satisfaction in retail and fast food industries, hotel pricing, service quality measurement, and models for predicting food handling and customer satisfaction/loyalty.
Bencito, V.J. (2010). Customer Satisfaction Among the
Members of the Summit Point Golf and Country Club, MBA thesis. Lyceum of the Philippines University-Batangas
Bergman, Bo. (2009). Quality: From Customer Needs to
Customer Satisfaction. Philippines: National Library of the Philippines
Cantalejo, J. & Dinulos, J. (2011). Food Safety and
Sanitation Practices of R-6 Resto Bar in Paseo de Sta. Rosa, Sta. Rosa City, Laguna.
Case of Saudi Arabia, International Journal of Business
and Management, 5(5), 104-120. http://www.academicjournals.org/article/article1380787868_Al i%20et%20al.pdf
Customer Service in Retailing : The Case of Downtown
Department Stores in Singapore.(February 14,2013). http://goo.gl/qfgwI6
Determinants of Customer Satisfaction in Fast Food
Industry A Study of Fast Food Restaurants Peshawar Pakistan. [online]. Studia commercialia Bratislavensia, 6 (1337- 7493),56-65.Availableat: http://www.aessweb.com/pdffiles/2- 104-4(1)2014-JABS-18-31.pdf
Phillip, S. & Anita, E. (2010). Efficacy of the theory
of planned behavior model in predicting safe food handling
Relationship marketing management and
satisfaction/loyalty: effects of gender, age, and income.2008.(http://www.freepatentsonline.com, 2008)
Soutar, G.N. (2011). Service quality, customer
satisfaction, and value: an examination of their relationships in Kandampully, J., Mok, C., and Sparks, B. (eds.) Service quality management in hospitality, tourism, and leisure. New York, The Haworth Hospitality Press, 103.
Zeithaml, Valarie A., Parasuraman, A., &Berry, L.L.
(2009). Delivering quality service: balancing customer perceptions and expectations. New York, The Free Press.