LITERATURE CITED

Online Sources
Alalwan, A. A. (2020). Mobile food ordering apps: An empirical study of the factors
affecting customer e-satisfaction and continued intention to reuse. International
Journal of Information Management, 50, 28-44.
Bare, M. A. D., Castro, F. M. F., & Dahilig, J. A. V. A Comparison of Food Delivery
Applications (GrabFood, FoodPanda, and Pick. A. Roo) in the Philippines
through Utilization of Analytical Hierarchy Process.
Burlea-Schiopoiu, A., Puiu, S., & Dinu, A. (2022). The impact of food delivery
applications on Romanian consumers’ behaviour during the COVID-19
pandemic. Socio-Economic Planning Sciences, 82, 101220.
Chai, L. T., & Yat, D. N. C. (2019). Online food delivery services: Making food delivery
the new normal. Journal of Marketing advances and Practices, 1(1), 62-77.
Cho, M., Bonn, M. A., & Li, J. J. (2019). Differences in perceptions about food delivery
apps between single-person and multi-person households. International Journal
of Hospitality Management, 77, 108-116.
Gan, K. H., Kuek, T. Y., Rout, K., Sharihan, N. N., Qanietah, N., Omar, O., & Ong, Y. R.
(2022). The Performance of Foodpanda: A Study of Customer's Perspective and
Satisfaction in Malaysia and India. Journal of the Community Development in
Asia (JCDA), 5(2), 76-89.
Ganatra, V., Kaakandikar, R., Izzuddin, M., Kee, D. M. H., Zainuddin, N. B., Bukhari, M.
A. Z... & Panwar, V. (2021). The Impact of Food Delivery Apps on Customer
Perceived Value Among University Students. Journal of the Community
Development in Asia (JCDA), 4(3), 68-78.
Hassan, R. S., Nawaz, A., Lashari, M. N., & Zafar, F. (2015). Effect of customer
relationship management on customer satisfaction. Procedia economics and
finance, 23, 563-567.
Hernández, B., Jiménez, J., & José Martín, M. (2011). Age, gender and income: do they
really moderate online shopping behaviour? Online information review, 35(1),
113-133.
Huang, T. C. K., Liu, C. C., & Chang, D. C. (2012). An empirical investigation of factors
influencing the adoption of data mining tools. International Journal of Information
Management, 32(3), 257-270.
Kapoor, A. P., & Vij, M. (2018). Technology at the dinner table: Ordering food online
through mobile apps. Journal of Retailing and Consumer Services, 43, 342-351.
Keeble, M., Adams, J., Sacks, G., Vanderlee, L., White, C. M., Hammond, D., &
Burgoine, T. (2020). Use of online food delivery services to order food prepared
away-from-home and associated sociodemographic characteristics: a cross-
sectional, multi-country analysis. International journal of environmental research
and public health, 17(14), 5190.
Latif, D. V. (2021). The Effect of Gender in the Implementation of Self Ordering Machine
in a Fast Food Restaurant. Turkish Journal of Computer and Mathematics
Education (TURCOMAT), 12(11), 1392-1396.
Lee, S. W., Sung, H. J., & Jeon, H. M. (2019). Determinants of continuous intention on
food delivery apps: extending UTAUT2 with information
quality. Sustainability, 11(11), 3141.
Lei, X. (2017). Effects of online reviews and waiting time on customers’ repurchase
intention: beyond objective time measures (Master's thesis, University of
Twente).
Lian, J. W., & Yen, D. C. (2014). Online shopping drivers and barriers for older adults:
Age and gender differences. Computers in human behavior, 37, 133-143.
Liu, W., & Florkowski, W. J. (2018). Online Meal delivery services: Perception of service
quality and delivery speed among Chinese consumers (No. 2015-2018-368).
Moriarty, B. (5). Reasons Why Your Restaurant Needs an Online Ordering System. Star
Micrnics POS Blog.
Nayan, N. M., & Hassan, M. K. A. (2020). Customer satisfaction evaluation for online
food service delivery system in Malaysia. J. Inf. Syst. Technol. Manag, 5(9), 123-
136.
Negahdari, A. (2014). A study on gender differences influencing on online
buying. Management Science Letters, 4(10), 2203-2212.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item
scale for assessing electronic service quality. Journal of service research, 7(3),
213-233.
Pillai, S. G., Kim, W. G., Haldorai, K., & Kim, H. S. (2022). Online food delivery services
and consumers' purchase intention: Integration of theory of planned behavior,
theory of perceived risk, and the elaboration likelihood model. International
Journal of Hospitality Management, 105, 103275.
Pradhana, F., & Sastiono, P. (2019, March). Gender Differences in Online Shopping:
Are Men More Shopaholic Online? In 12th International Conference on Business
and Management Research (ICBMR 2018) (pp. 123-128). Atlantis Press.
Ribeiro, C. S. H. J. (2019). Technology at the table: An overview of food delivery
apps (Doctoral dissertation).
Rivera, M. (2019). Online Delivery Provider (ODP) services: Who is getting what from
food deliveries? International Journal of Hospitality Management, 80, A1-A2.
Sanchez-Diaz, I., Vural, C. A., & Halldórsson, Á. (2021). Assessing the inequalities in
access to online delivery services and the way COVID-19 pandemic affects
marginalization. Transport Policy, 109, 24-36.
Sorce, P., Perotti, V., & Widrick, S. (2005). Attitude and age differences in online
buying. International Journal of Retail & Distribution Management.
Suhartanto, D., Helmi Ali, M., Tan, K. H., Sjahroeddin, F., & Kusdibyo, L. (2019). Loyalty
toward online food delivery service: the role of e-service quality and food
quality. Journal of foodservice business research, 22(1), 81-97.
Suleiman, A. S., Kee, D. M. H., Azmi, A. M., Chan, D. W., Aw, J. H., Khanum, W. R., &
Utama, A. G. S. (2021). The Performance of Foodpanda during the Pandemic: A
Study of Consumers' Perspective. Journal of the Community Development in
Asia (JCDA), 4(3), 36-48.
Suman, S. K., Srivastava, P., & Vadera, S. (2019). Age and Gender Influences on
Consumer Behavior towards Online Discounts. International Journal of Recent
Technology and Engineering, 8(2), 5202-5211.
Widodo, W., & Amalia, S. A. (2021). Student’s Food Buying Interest Using an Online
Delivery Order Application. In E3S Web of Conferences (Vol. 316, p. 01012).
EDP Sciences.
Yang, F., Tang, J., Men, J., & Zheng, X. (2021). Consumer perceived value and impulse
buying behavior on mobile commerce: The moderating effect of social
influence. Journal of Retailing and Consumer Services, 63, 102683.
Yelkur, R., & Chakrabarty, S. (2006). Gender differences in service quality expectations
in the fast food industry. Services Marketing Quarterly, 27(4), 141-151.
Zakaria, N. A. B., Saleh, N. A. H. B. M., Jasmina, N. B. A., Mamat, N. A. B., &
Shamsudin, N. A. B. (2020). Online Customers’satisfaction towards Foodpanda
Services in Selangor during Pandemic.
Zaw, Y. A. (2022). Customer Satisfaction and Repurchase Intention on
Foodpanda (Doctoral dissertation, MERAL Portal).
Zhao, Y., & Bacao, F. (2020). What factors determining customer continuingly using
food delivery apps during 2019 novel coronavirus pandemic period? International
journal of hospitality management, 91, 102683.